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TROUBLESHOOTING
TROUBLESHOOTING POWER/REMOTE CONTROL ISSUES
If you experience any of the problems below while using the product, please
check the following:
I cannot turn on the TV.
-
Please make sure your TV power plug is correctly connected to
the outlet.
-
If you are using a multi-outlet, check if it is working properly. To check
whether a power strip is working properly, plug the TV's power plug
directly to a wall outlet and observe its operation.
-
Try to power on using the button on your TV set.
The power is on, but the screen comes on later.
This is because there is a noise-removal process to eliminate any possible noise
that may appear during power-on. This does not mean the product is defective.
I cannot turn the TV on with the remote control.
Please make sure your TV power plug is correctly connected to the outlet.
-
Replace the batteries in the remote control. (Use alkaline batteries.)
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Check if there is an obstacle blocking the signal in front of the TV's
remote control receiver. If there is an obstacle, such as a soundbar,
in front of the receiver at the bottom of the TV, IR recognition may not
work properly.
The power turns off suddenly.
-
Check whether the Power Off Timer, No Signal Auto Off or No Operation
Auto Off is set.
-
The TV will be turned off automatically if you do not press any buttons
for 4 hours even after the TV is turned on at the time set by Reminder or
Power On Timer.
-
There is also a chance that the internal protection circuitry has activated
because the internal temperature of the product has risen unusually
or excessively
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