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Common
Error
Codes
In the event that
your terminal displays
an error, refer to these
error codes to
troubleshoot your
terminal.
If the code you are
experiencing is not
shown, retry the
transaction, or if
possible, manually enter
the account number.
If the error persists,
contact your Help Desk
for support.
10
Error Code
Description
Error
Cannot perform
requested function -
No Batch
batch is empty
Totals
Invalid Card
The four digits keyed do
not match the account
number from the card's
magnetic stripe.
Please Try
Communications error.
Again - CE
Expired Card
The card's expiration
date has passed.
Settlement
The terminal has
reached batch
Required
transaction capacity.
Paper Out
The terminal is out of
paper.
Unsupported
The terminal is not
configured for the card
Card
type.
Action
No action.
Re-key the last four
digits of the card
number. If the problem
persists, ask for
another form of
payment, as the card
may be fraudulent.
Check the line or
network, then retry
the transaction.
Ask for another form
of payment.
Perform Batch
Settlement.
Reload paper.
Request an alternate
form of payment.
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