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Common Troubleshooting
Problems
Possible Solutions
No Power
*The Battery level may be too low. Charge the unit.
*Ensure that the HOLD button is turned off.
*Reset the unit.
*The file(s) are corrupted or damaged.
Music Freezes
*Make sure your WMA file(s) are not DRM protected.
*Unsupported file format (ACC, WAV, M4A...Etc.)
*Make sure your WMA file(s) are not DRM protected.
*Ensure that the headphone is attached securely to the
No sound after file transfer
player.
*Unsupported file format (ACC, WAV, M4A...Etc.)
*Check the connections.
My computer does not recognized
*Switch USB ports.
by the MP3 Player
* Do Not use a USB extension cable
*Ensure that the original file plays on your computer, If not,
Video Conversion Error
then you will need to obtain the codec for that file.
*Unsupported format
*Re-encode the video.
*Play the video file on your computer to confirm that the file is
not corrupted.
Video Issue
*Re-encode the file using the Load Processing setting file
"QCIF" or "QCIF-plus".
*Ensure that the original file plays on your computer, If not,
then you will need to obtain the codec for that file.
HDD Error
*Problem lies with the ribbon cable connected to the hard
drive. Ribbon cable is loose.
If you are still having difficulties with your MP3 player, please contact Customer
Care, Hours of operation, Monday-Friday 8:00 AM – 8:30:00 PM EST, Saturday and
Sunday 9:00 AM – 5:30 PM EST. You can also reach us online at
customerservice@cobyusa.com
or
techsupport@cobyusa.com
1-800-727- 3592
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