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Contacting Magellan Support
Contacting Magellan Support
The following information is provided so that if you need support for your Magellan eXplorist, you can direct
your questions/comments to the proper person at Thales Navigation.
Contacting Magellan in North America
Technical Support
If you need technical assistance, "how-to" help, or if you have a technical question about the functionality of
your Magellan product, please contact us on the internet at www.magellangps.com or you may reach technical
support by fax or by phone.
Our technical support phone representatives are available Monday through Friday, 6:00 a.m. to 5:00 p.m.
P.S.T/P.D.T.
Telephone: 800-707-9971 or +1 909-394-5000 (Outside North America).
You may also reach technical support by fax: +1 909-394-7050 [Attn: Tech. Support].
E-mail:
magellansupport@thalesnavigation.com
Warranty Service
To obtain warranty service on your unit, the consumer must contact us for a return authorization prior to
shipment of product. Packages arriving at our dock without an RMA may be refused. To obtain an RMA,
simply contact our technical support group at:
Tel: 800-707-9971 or 909-394-5000
Fax: 909-394-7050 [Attn: Tech. Support]
E-mail:
magellansupport@thalesnavigation.com
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