Repair; Care And Maintenance - Mackie SRM450 User Manual

REPAIR

Service for the SRM450 is available only
from one of our authorized domestic ser-
vice stations or at the factory, located in
sunny Woodinville, Washington. Service
outside the United States can be obtained
through local dealers or distributors.
If your SRM450 needs service, please fol-
low these instructions:
1. Review the preceding troubleshooting
suggestions. Please.
2. Call Tech Support at 1-800-258-6883,
7 AM to 5 PM PST, to explain the
problem in detail. They will ask you all
sorts of impertinent questions in the hope
of sorting out the problem. If it appears
that the SRM450 needs repair, request
an RA (Return Authorization) number.
Have your speaker's serial number ready.
You must have an RA number before
you can obtain service at the factory
or an authorized service center.
3. Keep this owner's manual and detach-
able linecord. We don't need them to
repair the loudspeaker.
4. Pack the loudspeaker
in its original package,
including protective wrap,
endcaps, and box. This is
very important. When
you call for the RA number, please let
Tech Support know if you need new
packaging. LOUD Technologies is not
responsible for any damage that occurs
due to non-factory packaging.
5. Include a legible note stating your name,
shipping address (no P.O. boxes),
daytime phone number, RA number,
and a detailed description of the prob-
lem, including how we can duplicate it.
6. Write the RA number in BIG PRINT
on top of the box.
You can reach a technical support representative
After hours, visit www.mackie.com and click Support,
16
7. Ship the loudspeaker to us. We suggest
insurance for all forms of cartage. Ship
to this address:
8. We'll try to fix the speaker within five
business days. Ask Tech Support for the
latest turnaround times when you call
for your RA number. We normally send
everything back prepaid by ground
shipping. However, if you rush your
speaker to us by next-day air, we'll treat
it in kind by shipping it back to you the
same way in which it was received. This
paragraph does not necessarily apply to
non-warranty service.

CARE AND MAINTENANCE

Your Mackie active speakers will provide
many years of reliable service if you follow
these guidelines:
rain or you live in Washington.
• Avoid exposure to extreme cold (below
freezing temperatures). If you must
operate the loudspeakers in a cold
environment, warm up the voice coils
slowly by sending a low-level signal
through them for about 15 minutes
prior to high-power operation.
• Use a slighty damp cloth with a mild
soap solution to clean the cabinets. Only
do this when the power is turned off.
Avoid getting moisture into any of the
openings of the cabinet, particularly
where the drivers are located.
Need Help?
Monday through Friday
from 7 AM to 5 PM PST at:
1-800-258-6883
or email us at: techmail@mackie.com
MACKIE
SERVICE DEPARTMENT
16220 Wood-Red Rd. NE
Woodinville, WA 98072
Avoid exposing the
loudspeakers to moisture.
If they are set up out-
doors, be sure they are
under cover if you expect