Smart Diagnosis - LG FH0D7DD K 2 Series Service Manual

7-6. Smart Diagnosis™

Note
SMARTDIAGNOSIS™ function is available
only for the products with a SMARTDIAG-
NOSIS™ mark. In case of a mobile phone
with static option, the smart diagnosis
function might not operate.

Using SmartDiagnosis™
•
Only use this feature when instructed to do so
by the call center. The transmission sounds
similar to a fax machine, and so has no mean-
ing except to the call center.
•
SMARTDIAGNOSIS™ cannot be activated if
the washer does not power up. If this happens,
then troubleshooting must be done without
SMARTDIAGNOSIS™.
If you experience problems with your washer,
call to Customer information center. Follow the
call center agent's instructions, and do the fol-
lowing steps when requested:
1. Press the Power button to turn on the wash-
er. Do not press any other buttons or turn the
cycle selector knob.
2. When instructed to do so by the call center,
place the mouthpiece of your phone very
close to the Power button.
3. Press and hold the "Temp." button for three
seconds, while holding the phone mouth-
piece to the icon or Power button.
4. Keep the phone in place until the tone trans-
mission has finished. This takes about 6
seconds, and the display will count down the
time.
• For best results, do not move the phone
while the tones are being transmitted.
• If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
• Pressing the Power button during the trans-
mission will shut off the SMARTDIAGNO-
SIS™ .
5. Once the countdown is over and the tones
have stopped, resume your conversation with
the call center agent, who will then be able to
assist you using the information transmitted
for analysis at the call to Customer informa-
tion center.
•
Smart Diagnosis is a troubleshooting feature
designed to assist, not replace, the traditional
method of troubleshooting through service
calls. The effectiveness of this feature de-
pends upon various factors, including, but not
limited to, the reception of the cellular phone
being used for transmission, any external
noise that may be present during the transmis-
sion, and the acoustics of the room where the
machine is located.
Accordingly, LG does not guarantee that
Smart Diagnosis would accurately trouble-
shoot any given issue.
17
FOR LG TECHNICIAN
Max. 10 mm