Kyocera MA2000w Frequently Asked Questions Manual
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Kyocera MA2000w Frequently Asked Questions Manual

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Summary of Contents for Kyocera MA2000w

  • Page 1 Frequently Asked Questions MA2000w...

  • Page 2: Table Of Contents

    How do I replace my Toner Container? ............5 Where do I get the Client tool and what are the benefits? ......8 What Types of Paper and Sizes can I use in my MA2000w? ......9 How do I change paper size in the MA2000w? ......... 10 How do I Configure Network Connection Using the Wireless Network Setup Tool ............

  • Page 3: Where Is The Serial Number Located For The Ma2000W

    Where is the Serial Number located for the MA2000w? Open the Multi-Purpose Tray to find the Serial Number. It will be a white label that looks like a barcode. Note: The serial # is also located in the upper right corner on the printed status page.

  • Page 4: How Do I Check The Toner Level On My Ma2000W

    + Pressing for 3 seconds: Prints the status page. + Pressing for 10 seconds: Prints the network status page (MA2000 / MA2000w). + Pressing for 20 seconds: Prints the event log page. Note: Attention indicator blinks once at each of 3, 10, 20 seconds after starting pressing the Mode Select key.

  • Page 5: How Do I Replace My Toner Container

    Push the toner cartridge lock button and then, lift the toner cartridge out of the machine. Note: Put the old toner cartridge in the plastic bag (supplied with the new toner kit) and discard it later according to the local code or regulations for waste disposal. FAQs MA2000w...
  • Page 6 Take the new toner cartridge out of the toner kit. Shake the new toner cartridge at least 5 times as shown in the figure in order to distribute the toner evenly inside the container. Remove the cover from the toner cartridge. FAQs MA2000w...
  • Page 7 IMPORTANT If you install the toner cartridge and switch the power ON, a screen with two bars ( ) rotating is shown on the display on the operation panel. Once 01 appears in the display on the operation panel, toner installation is complete. FAQs MA2000w...

  • Page 8: Where Do I Get The Client Tool And What Are The Benefits

    Where do I get the Client tool and what are the benefits? The Kyocera Client tool is installed if the box is checked when running the Web Installer. The Utility enables current and all supported devices status, features and settings to be accessed.

  • Page 9: What Types Of Paper And Sizes Can I Use In My Ma2000W

    What Types of Paper and Sizes can I use in my MA2000w? For best results, use High Quality Multipurpose Paper within Kyocera’s guidelines as outlined. Paper 64 to 105g/m , 20lb, to 28lb Weight Plain, Preprinted, Bond, Recycled, Rough, Letterhead, Color,...

  • Page 10: How Do I Change Paper Size In The Ma2000W

    How do I change paper size in the MA2000w? Open the KYOCERA Client Tool. Click Start button on the Windows > Kyocera > KYOCERA Client Tool. Select Device > Configuration. Select OK. Open the top cover. Open the top cover.
  • Page 11 Select the Paper size drop down and choose the paper you have in the paper tray. Press OK. FAQs MA2000w...

  • Page 12: How Do I Configure Network Connection Using The Wireless Network Setup Tool

    C onnect the machine with a computer via USB cable when the machine is powered on. Turn on the computer. en the KYOCERA Client Tool. Click Start button on the Windows > Kyocera > KYOCERA Client Tool Click the Wireless Network settings tab > Wireless Network Setup Tool. FAQs MA2000w...
  • Page 13 Note: Event if show “Setup Complete”, If you have the problems communicating with the access point, please check that access point information you set is correct. To reconfigure the settings, uninstall the drivers and utilizes, and reinstall them again. FAQs MA2000w...

  • Page 14: How Do I Configure Network Connection Using The Push Button

    The network between this machine and the router is configured. If the network connection between this machine and the router is complete, [Wireless Network] will light up. Install the printer driver for wireless network connection on your computer FAQs MA2000w...

  • Page 15: How Do I Install The Windows Print Driver For My Ma2000W

    Windows support policy, go to the Microsoft Support website. Downloading and installing from the website Enter "https://kyocera.info/" to the browser's address bar or location bar. Enter and search the product name and select this product from the candidate list. FAQs MA2000w...
  • Page 16 Double-click the downloaded installer to launch. Follow the guidance on the screen to install the software. Note: Installation on Windows must be done by a user logged on with administrator privileges. If the user account management window appears, click [Yes] [Allow] FAQs MA2000w...
  • Page 17 Install a software by using a web installer downloaded from our website. Launch a web browser. Enter "https://kyocera.info/" to the browser's address bar or location bar. Enter and search the product name, and select this product from the candidate list.
  • Page 18 Double-click the downloaded installer to launch. Note: Installation on Windows must be done by a user logged on with administrator privileges. If the user account management window appears, click [Yes] [Allow] Read the license agreement. Click Accept if there is no problem. FAQs MA2000w...
  • Page 19 If a desired is not displayed, select Add custom device to directly select the device you want to use. Select softwares you want to install. Note: Softwares recommended to install have in their checkboxes by default. Configure them as needed. FAQs MA2000w...
  • Page 20 Yes to install it. Finish the installation. Click Next > Finish to finish the installation wizard. If a system restart message appears, restart the computer by following the screen prompts. This completes the printer driver installation procedure. FAQs MA2000w...

  • Page 21: How Do I Use Quick Scan (Scan To Pdf/Scan To Email/Scan To Folder)

    How do I use Quick Scan (Scan to PDF/Scan to Email/Scan to Folder)? Execute scanning from KYOCERA Client Tool. With Quick Scan, the following 3 types of scan are possible. Scan to PDF: Saves the scanned image in PDF format. The folder is specified after scanning.
  • Page 22 Select scanning settings in the TWAIN screen that opens. The settings that appear in the TWAIN screen are as follows. FAQs MA2000w...

  • Page 23: How Do I Install Software In Mac Computer

    Note: Installation on MAC OS must be done by a user logged on with administrator privileges. Launch a web browser. Enter "https://kyocera.info/" into the address bar. Enter and search the product name and select this product from the candidate list.
  • Page 24 An installer of the selected software will be downloaded. Install the Printer Driver. Double click to launch the downloaded installer. Install the printer driver as directed by the instructions in the installation software. This completes the printer driver installation. FAQs MA2000w...
  • Page 25 The selected machine is added. Note: When using an IP connection, click the IP icon for an IP connection and then enter the host name or IP address. The number entered in “Address” will automatically appear in “Name”. Change if needed. FAQs MA2000w...

  • Page 26: My Ma2000W Has Poor Image Quality

    My MA2000w has poor image quality To maintain quality, be sure to use genuine Kyocera toner. The use of non-genuine toner containers may cause failure. A label is affixed to our genuine supplies, as shown below. We recommend the use of our genuine toner cartridges, which have passed rigorous quality control testing, to maintain quality.
  • Page 27 Replacing the paper with new paper from a sealed pack may improve Image Quality. In some cases, Toner may clump to one side of the unit. Remove the Toner Container and shake the toner container from side to side several times. FAQs MA2000w...

  • Page 28: How Do I Replace My Drum Unit

    The client tool will also tell you the remaining life of the unit. Open the top cover. Push the toner cartridge lock button and then, lift the toner cartridge out of the machine. FAQs MA2000w...
  • Page 29 Return the new drum unit to its position, aligning the guides at both ends with the slots in the machine. After that, press the drum unit levers down until they click. FAQs MA2000w...
  • Page 30 Note: If you hear a noise after closing the top cover, remove frum unit and toner cartridge and set them again. Press and hold [Stop ] And Mode Select key for 5 seconds to stop the Attention indicator from flashing. FAQs MA2000w...

  • Page 31: My Ma2000W Displays An Error Indication

    + An error code appears in the display on the operation panel. + KYOCERA Client Tool and Status Monitor will show the status of the machine. If the Attention indicator is lit or flashing and an error code appears in the display on the operation panel, check the KYOCERA Client Tool or Status Monitor.
  • Page 32 FAQs MA2000w...

  • Page 33: My Ma2000W Does Not Turn On

    This device has a 2-digit 7 segment indicator which will change depending on certain conditions. Note: When the error code is displayed, for more details refer to Error Messages in the operation Guide, Kyocera Client Tool will provide more detailed information about the printer status. FAQs MA2000w...

  • Page 34: My Ma2000W Has A Message On The Display That A Paper Jam Has Occurred. Also, There Is A Flashing Attention Light

    Attention indicator will flash. Remove the paper jam. After removing the paper jam, the machine will resume printing. Kyocera Client Tool can indicate the location of the paper jam (the component where the paper jam has occurred). FAQs MA2000w...
  • Page 35 Scraps of paper left in the machine could cause subsequent jamming. Open the top cover. Open the paper stopper shown in the figure. Remove any partially fed paper. FAQs MA2000w...
  • Page 36 Paper Jam B Open the top cover. Push the toner cartridge lock button and then, lift the toner cartridge out of the machine. Pull the drum unit lever up and remove the drum unit. FAQs MA2000w...
  • Page 37 Note: The drum is sensitive to light. Never expose the drum unit to light for more than five minutes. Return the removed drum unit to its position, aligning the guides at both ends with the slots in the machine. After that, press down the drum unit lever until they click. FAQs MA2000w...
  • Page 38 Paper Jam C Remove any partially fed paper from the cassette. Check to see if paper is loaded correctly. If not, reload the paper. Press [Stop] to clear the error and the printer warms up and resumes printing. FAQs MA2000w...
  • Page 39 During the year ended March 31, 2022, the Kyocera Group’s consolidated sales revenue totaled 1.8 trillion yen (approx. US$15.1 billion). Kyocera is ranked #603 on Forbes magazine’s 2021 “Global 2000” list of the world’s largest publicly traded companies, and has been named by The Wall Street Journal among “The World’s 100 Most Sustainably Managed Companies.”...

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