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What to do in the event of a fault
en
Customer Service, product /
production number and
technical data
Customer Service
If you have any queries, are unable to rectify faults on
the appliance yourself or if your appliance needs to be
repaired, contact Customer Service.
You can solve many problems yourself by consulting
the information on troubleshooting in these instructions
or on our website. If this is not the case, contact
Customer Service.
We will always find an appropriate solution and try to
avoid unnecessary visits being made by a Customer
Service technician.
With any warranty claims, we will make sure that your
appliance is repaired by trained Customer Service
technicians using genuine spare parts, including after
the manufacturer's warranty has expired.
For safety reasons, repairs to the appliance should only
be carried out by trained specialist staff. The warranty
claim becomes void if repairs or interventions have
been carried out by persons not authorised by us for
that purpose or if our appliances have been fitted with
spare, supplementary or accessory parts that were not
genuine parts and then resulted in a defect.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Directive can be obtained
from Customer Service for a period of at least 10 years
from the date on which your appliance was placed on
the market within the European Economic Area.
Note: Under the terms of the manufacturer's warranty
applicable to the location, the use of Customer Service
is free of charge.The minimum duration of the warranty
(manufacturer's warranty for private consumers) in the
European Economic Area is 2 years (except for
Denmark and Sweden, where it is 1 year) according to
the terms of warranty applicable to the location. The
terms of warranty do not affect other rights or claims
held by yourself under local legislation.
Detailed information about the warranty period and
terms of warranty in your country are available from
Customer Service, your dealer or our website.
When contacting Customer Service, you will need the
product number (E-Nr.) and the production number (FD)
of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
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Product number (E-Nr.) and production number (FD)
The product number (E-Nr.) and the production number
(FD) can be found on the rating plate of the appliance.
Make a note of your appliance's details and the
Customer Service telephone number to find them again
quickly.
Technical data
Refrigerant, net volume and further technical
specifications can be found on the rating plate.
More information about your model can be found online
at https://www.bsh-group.com/energylabel (only
applies to countries in the European Economic Area).
This web address is linked to the official EU EPREL
product database. At the time of printing its web
address had not yet been published. Please then follow
the instructions on how to search for models. The
model identifier is made up of the characters before the
slash in the product number (E-Nr.) on the rating plate.
Alternatively, you can also find the model identifier in
the first line of the EU energy label.
Appliance self-test
Your appliance features a self-test programme; this
displays the fault which your Customer Service team
can rectify.
Press the
button to open the settings.
1.
Ò
Tap on the Self-test and reset menu.
2.
Tap the Self-test menu option.
3.
The information text for the self-test will appear.
Tap Start.
4.
The self-test programme will start.
If faults are present, they will be displayed.
5.
In this case, follow the instructions on the display.
The appliance restarts.
6.
When the self-test has ended, the appliance switches
over to normal operation.
Obtaining advice and ordering repairs if a
fault occurs
Contact information for all countries can be found on
the enclosed Customer Service list.
GB
0344 892 8999
IE
01450 2655
US
866 447 4363
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Calls charged at local or mobile rate.
€0.03 per minute at peak. Off peak:
€0.0088 per minute.
Toll-free
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