Accu-Chek Guide User Manual page 49

7
Meter Maintenance and Troubleshooting
The meter will not turn on or the display
is blank.
• Batteries are dead.
Insert new batteries.
• Display is damaged. / Meter is
defective.
Contact Roche.
• Extreme temperatures.
Move the meter to a location with a
more moderate temperature.
The meter is connected to a PC and a
test cannot be performed.
EITHER remove the USB cable and
perform a test OR remove the test strip
and start a data transfer.
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The connection between the meter and
PC was lost.
Disconnect and reconnect the USB
cable and retry the connection. Contact
Roche if the connection is lost again.
There is no connection between the
meter and PC.
Connect the USB cable and retry the
connection.
Blood glucose results were not
transferred to a paired device.
Make sure the paired device is within
range of the meter and turned on.
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