Troubleshooting - Control 4 Zigbee IO C4-Z2IO Installation Manual

Relay properties
• Relay 1 Power Up State and Relay 2 Power Up State: (Read
only) Represents the status of the relays if IO Option 1, 3, 4, or
5 is selected. The options are Restore Last State, Set To OPEN,
and Set To CLOSED. The default is Restore Last State.
• Relay 1 Status and Relay 2 Status: (Read only) Represents the
status of the relays if IO Option 1, 3, 4, or 5 is selected.
Actions tab
Buttons located on the Actions tab allow you to view version and
diagnostic information and force relay actions. (Relay actions will
always be shown, regardless of the IO configuration.)
• Version Information: This action button will display the versions
of the driver's Base Template and Template, as well as the
Boot Loader to the Lua Output window of the Lua tab. The Log
Mode property does not have to be set to Print to display this
information to the window.
• Diagnostic Information: This action button will display the
following information to the Lua Output window of the Lua
tab (the Log Mode property does not have to be set to Print to
display this information to the window): device Zigbee MAC
address, Zigbee mesh PAN id, Template Version, Base Template
Version, Boot Loader Version, Zigbee Node ID.
• Relay 1 Close and Relay 2 Close: These action buttons will
trigger the corresponding relay to close.
• Relay 1 Open and Relay 2 Open: These action buttons will
trigger the corresponding relay to open.

Troubleshooting

If the device is not working:
• Reboot the device by disconnecting power, then re-connecting
power.
• Check for proper wiring. See the "Wiring Configuration" diagrams.
• Review the log in the driver's Lua tab.
• Restore factory defaults (13 button presses).
Note: Un-identifying a device off the Zigbee mesh will cause it to do a
factory reset. A factory reset reverts all relays to the open state, and
the settings for Power Up State will revert to Restore Last State. The
settings are preserved, however, after a power cycle or reboot.
6
LED diagnostics
The indicated statuses appear during device identification and when
the ID button is pressed once.
LED Description
Offline/Waiting for Director
[Green] On
Scanning
[Yellow] Slow flashing
Join success
[Blue] On
Join success signal strength=good
[Green] Fast flashing
Join success signal strength=adequate
[Yellow] Fast flashing
Join success signal strength=risk/low
[Red] Fast flashing
Join failed (then returns to offline)
[Red] Medium flashing
Signal strength=good (from Network Tools)
[Green] Slow flashing
Signal strength=adequate (from Network Tools)
[Yellow] Slow flashing
Signal strength=risk/low (from Network Tools)
[Red] Slow flashing
Button sequences
Functions
Identify
Reboot/Reset
Reset application defaults
Leave mesh, restore factory defaults
Signal strength flash LEDs
Restoring to previous firmware version
1 Power off the device (disconnect power).
2 While holding down the ID button, reconnect power, and continue
to press the ID button until the LED changes from red to white
(about five seconds).
3 Release the button. The device will reboot to its previous firmware
version in about one minute.
# of button presses
4
15
9
13
1