Voice Assistant Issues - Samsung UN50AU8000FXZA E-Manual

Voice Assistant Issues

When the Voice Assistant isn't working, these steps may help resolve the problem.
This function may not be supported depending on the model or geographical area.
The Voice Wake-up function may not be supported depending on the model,
The problem
The voice commands do not work well.
Bixby or Alexa answers automatically.
I spoke "Hi, Bixby" but Bixby does not
answer.
I spoke "Alexa" but Amazon Alexa does
not answer.
Voice recognition does not work with
the Samsung Smart Remote unlike other
features.
There is no response even if the Voice
Assistant button is pressed.
Voice commands may differ depending on the
Refer to the command examples for each
• Bixby: Explore Now
• Amazon Alexa:
Settings
• Google Assistant:
Assistant Settings
The TV may recognize an ambient noise or everyday conversation as a call to
Voice Assistant.
Turn off the Voice Wake-up
• Explore Now
When the TV is far from you or the ambient noise is so loud, the TV may be
unable to recognize your voice.
• For best results, you need to be within 10 feet (3-4 m) of your TV. Please
look at your TV screen and speak.
Turn on the Voice Wake-up
• Explore Now
The connection between the remote control and the TV may be lost. Try pairing
the remote control with the TV.
Point the Samsung Smart Remote at the front of the TV, and then press and
hold the and buttons simultaneously for 3 seconds or more.
Also, if the remote control does not work properly or its response is very slow,
the battery might be low or dead.
• Charge the remote control by using the USB port (C-type) on the bottom, or
turn over the remote to expose the solar cell.
– You can check remaining battery of Samsung Smart Remote with
solar cell in
Available Remote
• If the remote control has batteries, replace them with new ones.
- 184 -
Voice Assistant or geographical area.
Try this!
Voice Assistant.
Voice Assistant.
Settings General Voice
Settings General
function or set the Wake-Up Sensitivity
Settings Voice Wake-up
function.
Settings Voice Wake-up
Settings General
Battery.
Amazon Alexa
Voice Google
to Low.
Power and Energy Saving