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FAQs and Troubleshooting Guide
If you experience a problem with your chest freezer, check in the following table for
solutions to help you solve the problem. If after these checks you still have a problem
with your freezer, contact our after sales support centre for advice.
CAUTION:
Before troubleshooting, disconnect the power supply. Any troubleshooting
that is not mentioned in this manual may only be carried out by a qualified electrician
or similarly qualified person.
Problem
The freezer does not work.
The compressor turns on and off
frequently. Does that indicate that
there is a problem?
The temperature inside the
freezer is too warm.
(AU) 1300 886 649 (NZ) 0800 836 761 |
Possible cause
• It is not plugged in or the plug is loose.
• The circuit breaker tripped or a blown fuse.
• The outlet socket is defective – mains
malfunctions are to be corrected by a licensed
electrician.
• The room temperature is hotter than normal.
• A large amount of food has been added to the
cabinet.
• The lid is being opened too often, or not closed
completely.
• The lid gasket does not seal properly.
• The appliance does not have the correct
ventilation clearances.
• The appliance has recently been disconnected
for a period of time. At least two hours are
required for the appliance to cool down.
• The temperature control is set too warm.
Set a lower temperature within the -14°C to
-25°C range and allow several hours for the
temperature to stabilise.
• The lid is kept open too long or is opened too
frequently. Warm air enters the appliance every
time the lid is opened. Open the lid less often.
• The lid is not closed completely.
• The lid gasket does not seal properly. Clean
it, or if no longer seals airtight, see the last
problem on the following page for a solution.
• A large amount of warm food might have been
stored recently. Wait until the freezer has had a
chance to reach its selected temperature.
• The freezer has recently been disconnected
for a period of time. At least two hours are
required for the appliance to cool down.
• The appliance is located near a heat source.
After Sales Support
tempo.org/support
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