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Summary of Contents for GemOne SAPPHIRE
- Page 1 SAPPHIRE SYSTEM Trouble Shooting Guide...
- Page 2 Content General information Issues Screen turns OFF immediately as the key is turned to the off position Equipment cannot be used after logging in Operator does not get logged out of the session Touch screen has suddenly stopped working Screen does not power OFF at all Screen powers OFF and then powers ON immediately Screen restarts upon crank...
- Page 3 Screen turns OFF immediately as the key is turned to the off position The purpose of this document is to provide possible solutions for common issues that can be encountered with the Sapphire system. The guide will be broken down into various sections. Troubleshooting Steps: 1.
- Page 4 2. Ensure the code has been set up as an override on is no voltage at the yellow wire when the key is Off. If there the Sapphire portal. is voltage, the screen will power ON and the situation will 3.
- Page 5 1. Ensure the alarm or lockout level is not set too low. 2. Check the mounting of the interface box. Ensure is bolted 1. Ensure the Sapphire system is not going through a DC-DC to the chassis and not attached using cable ties, double sided converter as it could introduce issues with isolated grounds.
- Page 6 BMS information is not coming up on the display Troubleshooting Steps: 1. Ensure the BMS is connected to the interface box via the 6 pin connector. 2. Contact the support team to ensure the BMS command has been sent to the module. The serial number of the display is required here.
- Page 7 ©2022 - GemOne NV, Spinnerijstraat 99/23, BE-8500 KORTRIJK. All rights reserved. No part of this publication may be reproduced or communicated in any form or by any means, electronic or mechanical, including copying, recording or use in an information storage or retrieval system, without prior and explicit permission of GemOne NV.
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