Related Manuals for GemOne Sapphire V2
Summary of Contents for GemOne Sapphire V2
- Page 1 Sapphire System Trouble Shooting Guide Office: +1 844 275 2801 support@gemone.com www.gemone.com 16355 South Elm Rd, Olathe, Kansas 66062...
- Page 2 If the issue cannot be resolved after following the steps, please contact the support team at +1 844-275-2801 or send an email to support@gemone.com Issue: Screen turns OFF immediately as the key is turned to the off...
- Page 3 Issue: Screen does not power OFF at all Troubleshooting Steps: 1. Log into the screen and then go into the diagnostics page. Note down the firmware version and then call the support team at +1 844-275-2801. 2. Support team will verify the firmware version and then send the corresponding command to shut down the screen.
- Page 4 Issue: Screen does not turn ON when key is turned to On Troubleshooting Steps: 1. Ensure the Sapphire system is not going through a DC-DC converter as it could introduce issues with isolated grounds. 2. Ensure the correct interface box is installed on the correct equipment. 3.
- Page 5 Issue: GPS location cannot be seen on the website Troubleshooting Steps: 1. Ensure the GPS antenna is connected to the GPS port. 2. Contact the support desk to ensure the GPS command has been sent to the module. The serial number of the display is required here.
Need help?
Do you have a question about the Sapphire V2 and is the answer not in the manual?
Questions and answers