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AES global MultiCOM Cellular Series Installation & User's Instructions

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Installation & User Instructions
PROFESSIONAL INSTALL ONLY
Suitable from Firmware Version 3.0.8 (FOTA) (Classic)
Suitable from Firmware Version 2.0.8 (FOTA) (Lite & Mini)
Suitable from Firmware Version 1.0.5 (FOTA) (Modular Multibutton)
The manufacturer cannot legally offer technical support to non-qualified gate
or door installers. End users should employ the services of a professional
install company to commission or support this product!
P a g e
| 1
MultiCOM Cellular Range
Tip: Site Survey BEFORE you begin.
See pages 3-4

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  • Page 1 Installation & User Instructions MultiCOM Cellular Range PROFESSIONAL INSTALL ONLY Suitable from Firmware Version 3.0.8 (FOTA) (Classic) Suitable from Firmware Version 2.0.8 (FOTA) (Lite & Mini) Suitable from Firmware Version 1.0.5 (FOTA) (Modular Multibutton) The manufacturer cannot legally offer technical support to non-qualified gate or door installers.
  • Page 2 Index Section Pages PHASE 1 – SITE SURVEY 3 – 4 Site Survey PHASE 2 – PRODUCT OVERVIEW 5 – 21 Overview of Intercoms 6 - 9 More Detail…. 10 - 16 17 – 18 PCB Module Overview Component Sellable Codes Technical Specifications 20 - 21 PHASE 3a –...
  • Page 3 PHASE Site Survey P a g e...

  • Page 4: Important Things You Need To Know

    Important things you Need to Know.. To be installed by certified and qualified Please read this entire manual before installing this product. personnel / gate automation dealer only. Not for DIY install! Set up, on a bench in the workshop Ensure there is a good 4G signal on site.
  • Page 5 PHASE Product Overview P a g e...
  • Page 6 Overview of Intercoms (Imperial Design) Antenna Separate P a g e...
  • Page 7 Overview of Intercoms (Pedestal Design) Antenna Integrated P a g e...
  • Page 8 Overview of Intercoms (Flush Design) Antenna Separate P a g e...
  • Page 9 Overview of Intercoms (Modular Pre-Set Design) Antenna Separate P a g e...
  • Page 10 More Detail…. Note: the numbers in the MultiCOM Lite Overview brackets (#) relate to the sellable code table on page 19 Security Screw Access Illuminated nameplate holder or (Open top screws only) information screen. (30 names max) (6) Waterproof Mylar 1.5W speaker (10) Download Nameplate template: www.aesglobalonline.com/downloads Call status LEDs (for DDA...
  • Page 11 MultiCOM Lite Modular Overview Security Screw Access (Open top screws only) Illuminated nameplate holder or information screen (6) Download Nameplate template: Waterproof Mylar 1.5W speaker (10) www.aesglobalonline.com/downloads Call status LEDs (for DDA hearing impaired visitors) Prox reader (12) Illuminated keypad (13/14) Press to confirm after entering door code Press to CALL or...
  • Page 12 Pedestal Version Antenna Security Screws Waterproof Mylar 1.5W speaker (10) Microphone (11) Optional DDA LEDs Keypad (13/14) Optional Illuminated PROX name screen (6) Reader (12) Pedestal Antenna mounting holes Optional keypad (13/14) & PROX (12) Cellular Module (2) module PROX Coil (12) Illuminated name screen (6) P a g e...
  • Page 13 MultiCOM Classic Overview LCD Display for welcome Security Screw Access message, instructions or to (Open top screws only) Scroll for name, search residents (5) or enter apartment number then press CALL Scroll buttons to search names in directory (8) Waterproof Mylar 1.5W speaker (10) Call status LEDs (for DDA Prox reader (12)
  • Page 14 MultiCOM Classic Modular Overview Security Screw Access LCD Display for welcome (Open top screws only) message, instructions or to search residents (5) Waterproof Mylar 1.5W speaker (10) Scroll buttons to search names in directory (8) Call status LEDs (for DDA hearing impaired visitors) Prox reader (12) Illuminated keypad (13/14)
  • Page 15 Pedestal Version Antenna display module (5) Security Screws Microphone (11) Waterproof Mylar 1.5W speaker (10) Optional Keypad (13/14) Optional Scroll PROX Buttons Reader (12) Pedestal Antenna mounting holes Scroll Buttons (8) Optional keypad Cellular Module (1) (13/14) & PROX (12) module PROX Coil (12) LCD display...
  • Page 16 Modular Multibutton Overview Security Screw Access Waterproof Mylar 1.5W speaker (10) (Open top screws only) Optional Manager / Help Button (9) Call status LEDs (for DDA hearing impaired Illuminated nameplate visitors) holder (will arrive with applicable button number inserted for easy programming) Prox reader (12) Resident/Building Call...
  • Page 17 3) in Detail… Main Cellular Module (1, 2 or NANO SIM Green LED = CPU Status holder Blue LED = Signal Status Female SMA Antenna Connection Red LED = Power Microphone Speaker USB-B Port Relay 1 Relay 2 DC 24V 12V = 12v DC OPEN Input from...
  • Page 18 Overview of Surge PCB (7) Earth Rod MUST be connected for warranty. Power Output NOT USED 24v INPUT – Use provided power supply or hook up to 24v solar system. (DO NOT USE 12v HERE) 12v DC – Battery backup 1 Amp Quick Blow Input Fuse (REPLACEABLE) Must use a 30 Watt solar panel (minimum) and at least 2 x 10Ah batteries to supply a regulated 24v...
  • Page 19 Component Sellable Codes Component Sellable Code Cellular Module (Classic) B4G-MULTI-CLASSIC-PCB-US Cellular Module (Lite & Mini) B4G-MULTI-LITE-PCB-US Cellular Module (Multibutton) B4G-MULTI-MOD-PCB-US Modular Multibutton PCB MOD-NP-MB LCD Screen MULTICOM-LCD-01 Illuminated Name Screen MC-NP Surge PCB SURGE3 Arrow button BMB1-ARROW Multibutton buttons ECO-BUTTON Speaker SPK-ASSM GSM mic...

  • Page 20: Technical Specifications

    Technical Specifications GENERAL Front Panel Portrait Orientation IBK = 3mm Acrylic on Imperial Design Marine Grade Stainless Steel BS316 Front Plate ISK = 1mm Marine Grade Stainless Steel BS316 on Imperial Design Marine Grade Stainless Steel BS316 Front Plate FBK = 3mm Acrylic on Flush Design Marine Grade Stainless Steel BS316 Front Plate FSK = 1mm Marine Grade Stainless Steel BS316 on Flush Design Marine Grade Stainless Steel BS316 Front Plate...
  • Page 21 Cellular Modem Models 4G Europe - SIM7500E 4G USA - SIM7500A 4G USA - QUECTEL EC25-AFX 4G AUS/NZ - SIM7500SA Frequency Range GSM900 880-915MHz, DCS 1800 1710-1785MHz WCDMA Band I 11920-1980MHz, WCDMA Band VIII 880- 915MHz LTE B1, B3, B7 1920-9180MHz, 1710-1785MHz, 2500-2570MHz LTE B8, B20 880-915MHz, 832-862MHz RF Output Power (EIRP) 32.55dBm (GSM 900), 29.73dBm (DCS 1800)

  • Page 22: Setup And Programming

    PHASE Setup & Programming (To be done before installing the intercom) P a g e | 22...

  • Page 23: Cellular Coverage

    Cellular Coverage Before installing this system, you need to be sure that there is good cellular coverage in the area it is to be installed. It is recommended that you conduct a site survey, and check reception on the site for cellular coverage. If reception is poor in the area, then this system is not recommended.

  • Page 24: Inserting The Sim Card

    Inserting the SIM card Please ensure the SIM card is a 4G NANO SIM card. Do not use a SIM card for a tablet, as these only support data, and do not support voice and SMS. You simply require a mobile phone type SIM card.

  • Page 25: Status Leds

    Status LEDs The CPU, signal strength and power status LEDs are underneath the modem and so the diagram below shows the board without the modem for convenience. Flashing = standby Constant ON/OFF = busy SIGNAL STRENGTH 1 flash = poor (1 bar) 2 flashes = low (2 bars) 3 flashes = good (3 bars) 4 flashes = Strong (4 bars)
  • Page 26 Checking Signal Level and APN When the green and white status LEDs (shown on previous page) flash to indicate network connection, the SMS string *20# can be sent to the intercom to check the signal level and APN. Check Signal Level: The intercom should then reply with a signal level between 1 and 31.
  • Page 27 YouTube videos detailing the features of the app pertaining to your intercom. or search “AES Global” These QR codes will take you directly to the respective MultiCOM playlist on our YouTube channel which will take you through the setup and use of our new AES PRO app for MultiCOM systems.
  • Page 28 Help / Manager Button (optional) All MultiCOM units have the ability to have a push button which can be programmed to call a manger or helpdesk when a visitor needs assistance. Useful for car parks and barriers etc. You may have a pre-fitted button for a this such as the one on a modular speech module as shown here.
  • Page 29 PHASE PC Programming (Windows Compatible Only) P a g e | 29...
  • Page 30 PC Programming (Classic Models only) Download HID Tool (Post 2022) from the Resources page (QR code on page 27). This is found under GSM Resources/Multicom Range/Extra Resources. Extract files and save to a folder on your desktop for convenience. Connect a USB B-type cable (as shown below) to windows PC (windows 10 or later).
  • Page 31 PC Software Overview The PC software has 4 tabs. Information can be downloaded from the intecom individually on each tab, edited, saved if needed, and uploaded back to the intercom again. 1.Enter default Engineers Passcode (9999) then press connect button 2.Enter or edit cells of data and use buttons below accordingly.
  • Page 32 Resident / Family Screen On the family data screen you can enter apartment number, family name, up to 3 phone numbers per family and other details as shown. This model will store up to 500 families. Enter family name (will be Enter up to 3 phone displayed on directory) 14 numbers per family...
  • Page 33 Visitor Screen Section On the visitor screen, there are 3 main sections… Keypad codes. Caller ID access (visitors can call the intercom to gain access by caller ID number recognition). Proximity card section. Note Prox card storage is only available in certain hardware models fitted with a Prox reader.
  • Page 34 Settings Change default engineer code (9999) Set auto trigger, latch and unlatch or default manager code (5555) times to create time clock auto control Set ringing time to attempt calling each number before Change relay trigger times for relay dialling the next number. trigger by DTMF.
  • Page 35 Auxiliary This screen will allow you to name and set relay times for any auxiliaries you may have. Note: It is recommended to name the auxiliaries to easily identify which one was triggered in the events log. P a g e | 35...

  • Page 36: Using The Intercom

    PHASE Using the Intercom (Only to be done after the unit is successfully programmed) P a g e | 36...

  • Page 37: Calling A Resident

    Calling a Resident Scroll Direct Dial Direct Dial (Classic Model Only) (All Models) (Multibutton Only) 1: Press Button 1: Scroll Up/Down 1: Enter Apt. number 2: Press #/CALL 2: Press #/CALL Tip: Press # again to cancel call Using Keypad Codes & Prox IDs (Keypad / Prox Units) Hold Tag / Card up to the Prox reader...
  • Page 38 Receiving A Call and Opening Gates / Door Visitors can press the call button, which will initiate a call from your intercom to the designated phone numbers which will have been programmed by your installer. 2.Intercom calls up to 3 1.Visitor searches/calls 3.Answer the call, speak to visitor, phones in sequence...
  • Page 39 Manager Controls of Gate / Door This screen allows the installer or manager to manually trigger the gate. Trigger Send trigger command [Call / SMS] Latch Hold open Gate / Door [SMS] unlatch Release held open gates to close. [SMS] Output Options P a g e | 39...
  • Page 40 PHASE Installation P a g e | 40...
  • Page 41 How to Achieve & Maintain IP55 Rating The IP55 rating attached to this unit is only achieved if the below steps have been followed. This is to prevent any unwanted water and/or bug ingress that can cause various issues with functionality and will void the warranty if not followed. Step 1 –...

  • Page 42: Solar Power

    Power This intercom comes with a 24V dc power supply. The intercom requires up to 2 amps peak demand at times, therefore power cable is of extreme importance. Using insufficient power cable thickness will cause excessive stress on electronic components, and can therefore void the manufacturer’s warranty.
  • Page 43 Relay Wiring Examples Driveway Gates Gate Controller Note: manufacturer is Relay1 not responsible for wiring to third party devices. Please consult the Optional Separate lock PSU device Exit Button Relay 2 PRESS instructions if having issues. TO EXIT Magnetic Lock Additional Wiring Tips Relay STRIKE...

  • Page 44: Connecting Auxiliary Devices

    Connecting Auxiliary Devices *Keypad module required Colour code is Scroll for name, or enter apartment number SLAVE OUT for illustration then press CALL purpose only. Terminals are SLAVE IN black 12-24v 1 2 3 SLAVE IN 12-24v Jumper SLAVE IN Link Cover SL AVE OU T SLAVE IN/OUT...
  • Page 45 Auxiliary Device Relay Setup Relay 3 Relay 4 Relay 5 Dip switch configuration for relays 3 to 8 on auxiliary Relay 6 Relay 8 Relay 7 devices. sounder boards dip switches relay number for auxiliary unit it is in. The dip switch of the prox must SLAV E IN match the dip switch configuration of the auxiliary it wants to trigger...
  • Page 46 PHASE Aftercare P a g e | 46...

  • Page 47: Complete List Of Parameters

    Complete List of Parameters For a complete list of programming, SMS parameters check out our downloadable resources on our website. Troubleshooting Q. The unit will not power up. No LEDs on. A. Check power supply voltage at intercom is 23.4v DC or more. Cable length from PSU to intercom should be less than 25 feet and in 14 gauge for longer distances.
  • Page 48 Q. The audio quality that can be heard on the remote telephone is poor or humming (buzzing). A. A small amount of GSM buzz can be considered normal on GSM intercoms, but not so much that causes an inability to hear the person speaking. This is a symptom of poor reception. Try the above steps on checking and improving reception.

  • Page 49: Firmware Updates

    Firmware Updates Option 1: FOTA (Firmware Over The Air) FOTA allows you to update your intercom wirelessly without a PC. Scroll for name, or enter apartment number then press CALL Intercom 9999#70BinFile# 9999#70BinFile# 1 2 3 4 5 6 7 8 9 REQUEST 9999#70X# Tip:...

  • Page 50: App Updates

    If you need more information on the collection, reuse and recycling systems, please contact your local or regional waste administration. You can also contact AES Global Ltd for more information on the environmental performances of our products. P a g e...

  • Page 51: Documentation Feedback

    Documentation Feedback We are constantly working to produce the highest quality documentation for our products. We welcome your feedback. Send us your comments or suggestions about our online Help, printed, or PDF manuals. Please include the following information with your feedback: •...

  • Page 52: Warranty

    Warranty Please note, by installing this product, you are accepting the following warranty terms: 1. The manufacturer’s warranty is a “return to base” 2-year warranty from the date of manufacture. This means that any suspected defective components or items are returned to the manufacturer’s agent for investigation and diagnosis and returned at the cost of the customer.
  • Page 53 Free Extra 1 Year Warranty If you register with us within 90 days of purchase and provide proof of purchase, you will be eligible for an extra year of warranty. This QR code will take you to the warranty section of our website. You can access the form for the warranty by scrolling to the bottom of the section and pressing the “Extra year warranty”...
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  • Page 56: Regulatory Compliance

    Regulatory Compliance EU-RED Declaration of Conformity Manufacturer: Advanced Electronic Solutions Global Ltd Address: Unit 4C, Kilcronagh Business Park, Cookstown, Co Tyrone, BT809HJ, UK Complies with the following essential requirements for 2014/53/EU: ETSI draft EN 301 489-1 V2.1.1 (2017-02) (Electromagnetic compatibility) 2280 ETSI draft EN 301 489-52 (2016-11) (Electromagnetic compatibility, specific to cellular) (2G bands 900/1800, 3G band 1,8 LTE bands 1, 3, 7, 8, 20).

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