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AES global SnapCOM PRIME Cellular Series Installation & User's Instructions

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Installation & User Instructions
SnapCOM PRIME Cellular Range
PROFESSIONAL INSTALL ONLY
Suitable from Firmware Version 2.1.4 (FOTA)
The manufacturer cannot legally offer technical support to non-qualified gate
or door installers. End users should employ the services of a professional
install company to commission or support this product!
Tip: Site Survey BEFORE you begin.
See pages 3-4
P a g e
| 1

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  • Page 1 Installation & User Instructions SnapCOM PRIME Cellular Range PROFESSIONAL INSTALL ONLY Suitable from Firmware Version 2.1.4 (FOTA) The manufacturer cannot legally offer technical support to non-qualified gate or door installers. End users should employ the services of a professional install company to commission or support this product! Tip: Site Survey BEFORE you begin.
  • Page 2 Index Section Pages PHASE 1 – SITE SURVEY 3 - 4 Site Survey PHASE 2 – PRODUCT OVERVIEW 5 - 15 Overview of Intercoms 6 - 7 More Detail…. 8 - 10 PCB Module Overview 11 - 12 Component Sellable Codes Technical Specifications 14 - 15 PHASE 3 –...
  • Page 3 PHASE Site Survey P a g e...

  • Page 4: Important Things You Need To Know

    Important things you Need to Know.. To be installed by certified and qualified Please read this entire manual before installing this product. personnel / gate automation dealer only. Not for DIY install! Set up, on a bench in the workshop Ensure there is a good 4G signal on site.
  • Page 5 PHASE Product Overview P a g e...
  • Page 6 Overview of Intercoms (Imperial Design) Antenna Separate Overview of Intercoms (Architectural Design) Antenna Separate Overview of Intercoms (Pedestal Design) Antenna Integrated P a g e...
  • Page 7 Overview of Intercoms (Flush Design) Antenna Separate P a g e...
  • Page 8 More Detail…. Note: the numbers in the brackets (#) relate to the sellable code table on SnapCOM Keypad Version Overview page 13. Security screw LED Light Strip access PCB (3) Camera (4) Waterproof Mylar 1.5W speaker (10) LEDs Optional illuminated keypad (15/16) Illuminated IP67 push button (7/8)
  • Page 9 SnapCOM Non-Keypad Version Overview LED Light Strip PCB (3) Camera (4) Waterproof Mylar 1.5W speaker (10) Illuminated IP67 push button (7/8) Backlighting PCB (13) Cable entry hole Mounting holes Illuminated IP67 push button (7/8) SnapCOM Cellular Module (2) LED Light Strip PCB (3) Camera (4) External Power Conditioning Module...
  • Page 10 SnapCOM Pedestal Overview Cam Lock (17) LED Light Strip PCB (3) Camera (4) Keypad (15/16) Illuminated IP67 push button (7/8) Surge PCB (1) DDA Sleeve Waterproof Mylar 1.5W SnapCOM Cellular speaker (10) Module (2) Illuminated IP67 push button (7/8) LED PCB (3) Camera (4) Without PCB (Printed Circuit Board) With PCB (Printed Circuit Board)
  • Page 11 Main Cellular Module (2) in Detail… NANO SIM White LED = holder Modem Status Green LED = CPU Status Female SMA Antenna Blue LED = Signal Status Connection Red LED = Power Push Button Microphone Camera Socket Speaker SD Card Port SD CARD USB-B Port 2 20...
  • Page 12 Overview of Surge PCB (1) Earth Rod MUST be connected for warranty. Power Output NOT USED 24v INPUT – Use provided power supply or hook up to 24v solar system. (DO NOT USE 12v HERE) 12v DC – Battery backup 1 Amp Quick Blow Input Fuse (REPLACEABLE) Must use a 30 Watt solar panel (minimum) and at least 2 x 10Ah batteries to supply a regulated 24v...
  • Page 13 Component Sellable Codes Component Sellable Code Surge PCB SURGE3 SnapCOM PCB SNAPCOM-PCB-US SnapCOM LED Strips SNP-LED SnapCOM Camera SNAPCOM-CAM-PCB SnapCOM camera cable SNAPCOM-CAM-LEAD-100 (European) SnapCOM camera cable SNAPCOM-CAM-LEAD-150 (Pedestal) Blue push button BPB-24V White push button WPB-24V No touch sensor NT-BUTTON Speaker SPK-ASSM...

  • Page 14: Technical Specifications

    Technical Specifications GENERAL Front Panel Portrait Orientation AB/ABK = 3mm Acrylic on Architectural Design Marine Grade Stainless Steel BS316 Front Plate FBK = 3mm Acrylic on Flush Design Marine Grade Stainless Steel BS316 Front Plate IBK = 3mm Acrylic on Imperial Design Marine Grade Stainless Steel BS316 Front Plate Landscape Orientation PED = Pedestal Surface Mount.
  • Page 15 Modem Models 4G Europe - SIM7500E -L1C 4G USA - QUECTEL EC25-AFX 4G AUS/NZ - QUECTEL EC25-AUX Frequency Range GSM900 880-915MHz, DCS 1800 1710-1785MHz WCDMA Band I 11920-1980MHz, WCDMA Band VIII 880- 915MHz LTE B1, B3, B7 1920-9180MHz, 1710-1785MHz, 2500-2570MHz LTE B8, B20 880-915MHz, 832-862MHz RF Output Power (EIRP) 32.55dBm (GSM 900), 29.73dBm (DCS 1800)

  • Page 16: Setup And Programming

    PHASE Setup & Programming (To be done before installing the intercom) P a g e | 16...

  • Page 17: Cellular Coverage

    Cellular Coverage Before installing this system, you need to be sure that there is good cellular coverage in the area it is to be installed. It is recommended that you conduct a site survey, and check reception on the site for cellular coverage. If reception is poor in the area, then this system is not recommended.

  • Page 18: Inserting The Sim Card

    Inserting the SIM card Please ensure the SIM card is a 4G NANO SIM card. Do not use a SIM card for a tablet, as these only support data, and do not support voice and SMS. You simply require a mobile phone type SIM card.

  • Page 19: Status Leds

    Exit Button (PTE) When the exit button is pressed it will trigger relay 1 for the pre-programmed time in the app. (Default is 1 second) Status LEDs Flashing = standby Constant ON/OFF = busy SIGNAL STRENGTH 1 flash = poor (1 bar) 2 flashes = low (2 bars) 3 flashes = good (3 bars) 4 flashes = strong (4 bars)
  • Page 20 Checking Signal Level and APN When the green and white status LEDs (shown on previous page) flash to indicate network connection, the SMS string *20# can be sent to the intercom to check the signal level and APN. Check Signal Level: The intercom should then reply with a signal level between 1 and 31.
  • Page 21 Reboot the Intercom: The intercom will need to be rebooted after either one of the above processes is completed, to log on to the network with the new APN which you have stored. If you send another signal level check, *20#, you may find that if the network mode was on 3G before, that it is now on 4G mode.
  • Page 22 QR code or search “AES Global” This QR code will take you directly to the SnapCOM playlist on our YouTube channel which will take you through the setup and use of our new AES PRO app for a SnapCOM system.

  • Page 23: Using The Intercom

    PHASE Using the Intercom (Only to be done after the unit is successfully programmed) P a g e | 23...

  • Page 24: Calling A Resident

    Calling a Resident Press the Call Button Tip: Press the call button again to cancel a call Using Keypad Codes & Prox IDs (Keypad / Prox Units) Hold Tag / Card up to the Prox reader 1: Enter 4 digit code. P a g e | 24...
  • Page 25 Receiving A Call and Opening Gates / Door Visitors can press the call button, which will initiate a call from your intercom to the designated phone numbers which will have been programmed by your installer. Call from Intercom 1.Visitor 2. Intercom 3.
  • Page 26 Manager Controls of Gate / Door This screen allows the installer or manager to manually trigger the gate. Trigger Send trigger command [Call / SMS] Latch Hold open Gate / Door [SMS] unlatch Release held open gates to close. [SMS] Output Options P a g e | 26...
  • Page 27 PHASE Installation P a g e | 27...
  • Page 28 How to Achieve & Maintain IP55 Rating The IP55 rating attached to this unit is only achieved if the below steps have been followed. This is to prevent any unwanted water and/or bug ingress that can cause various issues with functionality and will void the warranty if not followed. Step 1 –...

  • Page 29: Solar Power

    Power This intercom comes with a 24V dc power supply. The intercom requires up to 2 amps peak demand at times, therefore power cable is of extreme importance. Using insufficient power cable thickness will cause excessive stress on electronic components and can therefore void the manufacturer’s warranty.
  • Page 30 Relay Wiring Examples Driveway Gates Gate Controller Note: manufacturer is Relay1 not responsible for wiring to FCO N FCO N third party S CA S CA 1 50 0 1 50 0 6 .3 V 6 .3 V devices. Please consult the FCO N FCO N...

  • Page 31: Connecting Auxiliary Devices

    Connecting Auxiliary Devices *Keypad module required SLAVE OUT SLAVE IN 12-24v 1 2 3 SLAVE IN 12-24v Jumper SLAVE IN Link Cover SL AVE OU T SLAVE IN/OUT Colour code is SL AVE IN for illustration SLAVE OUT 12-24v 1 2 3 purposes only.
  • Page 32 Auxiliary Device Relay Setup Relay 3 Relay 4 Relay 5 Dip switch configuration for relays 3 to 8 on auxiliary Relay 6 Relay 8 Relay 7 devices. sounder boards dip switches relay number for auxiliary unit it is in. The dip switch of the prox must SLAV E IN match the dip switch configuration of the auxiliary it wants to trigger...
  • Page 33 PHASE Aftercare P a g e | 33...

  • Page 34: Complete List Of Parameters

    Complete List of Parameters For a complete list of programming i.e. SMS parameters, check out our downloadable resources on our website. Troubleshooting Q. No MMS received. SMS received stating ‘Camera failure!’. A. This means there is an issue with the camera or camera cable. Check the camera cable connection to the board and the camera.
  • Page 35 Q. The unit calls the first number, but voicemail comes on before it can ring the second number. A. Decrease the ringing time as per the SMS Parameters/ Settings section of AES PRO app. Q. The caller ID function does not work. A.
  • Page 36 Q. The system was operating the gates fine, but now it will not trigger the gates. 99% of the time, this is caused by the user accidentally latching the relay. This latches the output relay permanently on. Send the intercom the following SMS *22#. The intercom should reply with a message detailing the relay status.

  • Page 37: Firmware Updates

    Firmware Updates FOTA (Firmware Over The Air) FOTA allows you to update your intercom wirelessly without a PC. FOTA Intercom 9999#70BinFile# 9999#70BinFile# REQUEST 9999#70X# Tip: Set APN before Bin File Link Passcode sending FOTA SMS! Command (Firmware Update) SMS string to use to get our latest firmware: 9999#70http://23.105.204.41:2346/AES/Snapcom-Prime/Latest# **DO NOT TURN OFF YOUR INTERCOM DURING THE UPGRADE PROCESS** 9999#70h ttp://23 /...

  • Page 38: App Updates

    If you need more information on the collection, reuse and recycling systems, please contact your local or regional waste administration. You can also contact AES Global Ltd for more information on the environmental performances of our products. P a g e...

  • Page 39: Documentation Feedback

    Documentation Feedback We are constantly working to produce the highest quality documentation for our products. We welcome your feedback. Send us your comments or suggestions about our online Help, printed, or PDF manuals. Please include the following information with your feedback: •...

  • Page 40: Warranty

    Warranty Please note, by installing this product, you are accepting the following warranty terms: 1. The manufacturer’s warranty is a “return to base” 2-year warranty from the date of manufacture. This means that any suspected defective components or items are returned to the manufacturer’s agent for investigation and diagnosis and returned at the cost of the customer.
  • Page 41 Free Extra 1 Year Warranty If you register with us within 90 days of purchase and provide proof of purchase, you will be eligible for an extra year of warranty. This QR code will take you to the warranty section of our website. You can access the form for the warranty by scrolling to the bottom of the section and pressing the “Extra year warranty”...
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  • Page 44: Regulatory Compliance

    Regulatory Compliance EU-RED Declaration of Conformity Manufacturer: Advanced Electronic Solutions Global Ltd Address: Unit 4C, Kilcronagh Business Park, Cookstown, Co Tyrone, BT809HJ, UK We/I declare, that the following equipment (GSM Cellular Intercom System), part numbers: Multiple Model kit part numbers: PRIME6-MULTI-LT-4GE. Complies with the following essential requirements for 2014/53/EU: ETSI draft EN 301 489-1 V2.1.1 (2017-02) (Electromagnetic compatibility) 2280...

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