1. Precautions 1. Precautions 1-1. Safety Precautions Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock. 1-1-1. Warnings For continued safety, do not attempt to modify the circuit board. Disconnect the AC power and DC power jack before servicing.
1. Precautions 1-1-4. Product Safety Notices Some electrical and mechanical parts have special safetyrelated characteristics which are often not evident from visual inspection. The protection they give may not be obtained by replacing them with components rated for higher voltage, wattage, etc. Parts that have special safety characteristics are identified by on schematics and parts lists.
1. Precautions 1-2. Servicing Precautions An electrolytic capacitor installed with the wrong polarity might explode. WARNING Before servicing units covered by this service manual, read and follow the Safety Precautions section of this manual. CAUTION If unforeseen circumstances create conflict between the following servicing precautions and any of the safety precautions, always follow the safety precautions.
1. Precautions 1-3. Static Electricity Precautions Some semiconductor (solid state) devices can be easily damaged by static electricity. Such components are commonly called Electrostatically Sensitive Devices (ESD). Examples of typical ESD are integrated circuits and some field-effect transistors. The following techniques will reduce the incidence of component damage caused by static electricity. 1.
1. Precautions 1-4. Installation Precautions 1. For safety reasons, more than a people are required for carrying the product. 2. Keep the power cord away from any heat emitting devices, as a melted covering may cause fire or electric shock. 3.
2. Product specifications 2. Product Specifications 2-1. Product information Model QTQ80D Front View * W : Width H : High D : Depth Detail View Color Front : Carbon Silver Without Stand 1094.8 x 634.4 x 54.9 mm / 13.1 kg Dimensions(W x H x D) / 49"...
2. Product specifications 2-2. Product specification NOTE Design and specifications are subject to change without prior notice. Item 49" 55" 65" General Information Product QLED QLED QLED Cabinet Basic Code Q49TD2 Q55TD2 Q65TD3 Series Platform(TV) SoC | NIKE-M SoC | NIKE-M SoC | NIKE-M Display Inch...
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2. Product specifications Item 49" 55" 65" Audio Dolby Digital Plus Dialog Enhancement Sound Output (RMS) Speaker Type 2.2CH 2.2.2CH 4.2.2CH Woofer Main Speaker Output (W) 10W+10W 10W+10W 7W+7W Woofer Speaker Output (W) 10W+10W 10W+10W 10W+10W Multiroom Link Bluetooth Audio Smart Service Smart TV Type Smart...
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2. Product specifications Item 49" 55" 65" 360 Camera Support Easy Setup App Casting Wired TV On - Samsung Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring Feature Ambient Mode Ambient Mode+ Ambient Mode+ Ambient Mode+ Instant On...
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DVB-TCS2(T2 Ready) x 2 DVB-TCS2(T2 Ready) x 2 DVB-TCS2(T2 Ready) x 2 DTV Sound System Dolby Dolby Dolby Analog Tuner Core Component DDR SDRAM Samsung Samsung Samsung Flash Memory EMMC | 8GB EMMC | 8GB EMMC | 8GB Serial Flash Memory WINBOND WINBOND...
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2. Product specifications Item 75" 85" General Information Product QLED QLED Cabinet Basic Code Q75TD2 Q85TD2 Series Platform(TV) SoC | NIKE-M SoC | NIKE-M Display Inch Real Inch 74.5 84.5 Real cm Resolution 3,840 x 2,160 3,840 x 2,160 Ultra Black Video Picture Engine Quantum Processor 4K...
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2. Product specifications Item 75" 85" Audio Dolby Digital Plus Dialog Enhancement Sound Output (RMS) Speaker Type 2.2.2CH 2.2.2CH Woofer Main Speaker Output (W) 10W+10W 10W+10W Woofer Speaker Output (W) 10W+10W 10W+10W Multiroom Link Bluetooth Audio Smart Service Smart TV Type Smart Smart US English, Korean, UK English, French,...
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TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Easy Setup App Casting Wired TV On - Samsung Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring Feature Ambient Mode...
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System Digital Broadcasting DVB-TCS2(T2 Ready) x 2 DVB-TCS2(T2 Ready) x 2 DTV Sound System Dolby Dolby Analog Tuner Core Component DDR SDRAM Samsung Samsung Flash Memory EMMC | 8GB EMMC | 8GB Serial Flash Memory WINBOND WINBOND Connectivity HDMI Ethernet (LAN)
The provided accessories may vary depending on the model. Product Remark • Power Cable • Batteries (AAA x 2) • Regulatory Guide • Reference Electrical Parts List in Exploded View • Samsung Smart Remote • User Manual For Wall Mount • Wall Mount Adapter (4 EA) 2-10...
2. Product specifications 2-4. Supported Formats Supported external subtitles Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Supported internal subtitles Name Format Xsub...
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2. Product specifications Supported music formats and codecs File extension Format Codec Note *.mp3 MPEG MPEG1 Audio Layer 3 *.m4a *.mpa MPEG4 *.aac *.flac FLAC FLAC Supports up to 2 channels *.ogg Vorbis Supports up to 2 channels WMA is supported up to 10 Pro 5.1 channels, M2 profile. *.wma WMA1, WMA lossless / Voice are not supported.
This section of the service manual describes the disassembly and reassembly procedures for the product. 1. Disconnect the product from the power source before disassembly. 2. Follow these directions carefully. Use the Samsung Open Jig and Cushion to remove the Rear Cover. • Open Jig Tool, Protection Cushion (curved models Only)
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3. Disassembly and Reassemble First, releasing bottom Hook by gently inserting the OPEN Jig. Then,Use Open Jig beginning in tabs at bottom corners. Release all clips as indicated in red on sides and top. Remark Gently lift up the Rear Cover starting at the top being careful of function assembly at the bottom.
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3. Disassembly and Reassemble Disconnect the rear cover • First, releasing bottom Hook by gently inserting the OPEN Jig Remark • Then, releasing the left bottom corner notch, by fully inserting the OPEN Jig. Re-position the Jig just far enough in to release the left slide while clearing the panel.
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3. Disassembly and Reassemble Remove the Cover and reconnect Power Cord. Remark Remove the Function-BT/WIFI module and the function module from the Bottom Chassis (1). Remove the speaker and function Cables from the main board(2) then remove the Remark speaker(3). Remove the power cable(1) and the USI-T cables(2).
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3. Disassembly and Reassemble Remove the Main Board, LD Board and SMPS Board pushing to the arrow direction. • Before Removing SMPS board Remark - You have to discharge the SMPS by using Discharge Tool - If LED ON LED OFF, Discharge is completed. Removing SMPS board •...
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3. Disassembly and Reassemble Removing Main board • Remove all connections then Gently lift up (Top Right corner) to release the lock Remark • Use both hands to hold the board and slide to the left to release the board. When installing the Main board, verify the board is properly positioned in all 4 mounting slots and fully locked into position.
4. Troubleshooting 4. Troubleshooting 4-1. Function Control Operation Test [On Screen Selections with Function Control] FUNCTION/IR Control Test 1. TV in Standby 2. Check LED Status 3. If LED is OFF Check LED 1.7Vdc (pin 17/14) and VCC for 5Vdc (pin 7/4) •...
4. Troubleshooting 4-2-1. TV POWER STANDBY TEST 1. Power TV On POWER ON .2Vdc (when off) changes to 3.3Vdc (on) • Note: Will stay On for short time when powered off. 2. If voltage error or no change: Jog Function & IR Control Test 3.
4. Troubleshooting 4-3-2. TROUBLESHOOTING VIDEO PROBLEMS – TV MAIN/T-CON Models • > > > > Pre Scaller & US Post of KANT-M2 Main Section PRE FRC Main Section POST FRC Main Section T-CON Section PANEL Pre Scaller & US Post of KANT-M2 Main Section Customer Picture Test 1 Mute >...
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4. Troubleshooting POST FRC Main Section Customer Picture Test 3 Video Operation Generated at Pre FRC Section Replace Main/T-Con Board • If Noisy: Post FRC Pattern Mute > 3 > 6 > 9 > Mute T-CON Section Mute > 3 > 6 > 9 > Mute [May not be available for Larger models over 70 inches.] Video Operation Generated at T-CON Section...
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4. Troubleshooting PANEL • If Noisy Video: Soc T-CON Pattern in Factory Mode • Use type of Noise observed (Bars, single lines, video distortion, etc to help.) • If noise is only on one half of screen check / swap panel cables. •...
4. Troubleshooting 4-4. Audio • > > Source Main Board/T-Con Speakers AUDIO TEST • No TV Sound Menu > Audio > Speaker Settings set to TV Speaker • Noisy / Distorted TV Audio Customer Menu > Support > Sound Test - If Sound Test FAILS : (Missing / Noisy Audio) Speakers (compare resistance/quality) •...
4. Troubleshooting 4-5. Network <TV> <Router> <Internet> TV to Router "Failure" 9 Check Network Status Check Network Status (TV Router Internet) Wired & Wireless MAC Address in Customer Support Menu. • No Wired MAC Address: Replace Main Board. • No Wireless MAC Address: Module cabling &...
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4. Troubleshooting Wifi Analyzer App 1. Download free Wi-Fi Analyzer App (Android) 2. Select Network under test 3. Check Signal Strength Meter at both router location and TV location. [Wi-Fi Signals] [Competing] [Ideal Channel Location] 4-11...
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4. Troubleshooting Wired LAN Operation (TV to Router) Test • Use an external Router and LAN Cable for testing. (No Internet connection required or used in this example) • Wired LAN Operation Test 1. Connect a known good external LAN Cable and Router to the TV for testing, External Router And LAN Cable 2.
If it fails both Manual & Auto problem is ISP or Router. ISP Blocking • If it Fails: Internet Service Provider is Active. With DNS setting at 8888. With Hot Spot. Samsung Server Test • If it Fails: Network Status. • If OK: Reset Smart Hub.
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4. Troubleshooting For Netflix Operation/Connection Issues: 9 Check Certificate & Netflix ESN Status in Factory Mode. • If Certificate and ESN exists, "CO", "NfO", change the 8.8.8.8 • If Certificate is missing, "C/" replace the TV’s Main Board. • If ESN number is missing: NF/ do not replace the Main Board. Reset TV Clock and check for correct Time &...
SEMSOR_SCL_12C SEMSOR_SDA_12C IR_OUT_1 MIC_DATA IR_OUT_2 • Go to Menu/Support/Contact Samsung Wired MAC Address (missing or error - replace Main Board) Wireless MAC Address Bluetooth Address • If Bluetooth Address or Wireless MAC Address are missing or errors exist BT & Wi-Fi Connector Voltages. If Voltages are OK but no BT or Wi-Fi Signals voltage(s), replace defective Module.
4. Troubleshooting 4-8. Replacing Main Board When replacing Main Board, certain values needs to be manually input in Factory menu to complete the replacement. Steps to Replace Main Board 1. Enter Factory Menu (Use Factory Remote only). • Power TV on : Select TV Source >...
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4. Troubleshooting SW Model • Check Label Rating of the TV(located on the Rear Cover). - SW Model is digits after "/" in Version No. - Choose same SW Model code from the list. Home Updates Exit Factory Reset Type 85A1ME9TN Local Set SW Model...
Setting TV into Factory Mode Factory Remote 1. Power TV ON. 2. Select TV Source. Info → Factory. 4. Use MENU for return. Samsung IR Remote 1. TV Power Standby. 2. Press as follows. • Remote Button NTSC MUTE POWER INFO...
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4. Troubleshooting Performing Factory Reset 1. Enter Factory Mode 2. Select Option / Factory Reset 3. TV will power off. 4. Perform ALL TV Settings (New out of box condition) First Screen Appearing in Factory Mode • Ex. Sample Model 4-19...
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4. Troubleshooting Slide Details • Sample Model : QN65Q9FNAFXZA 9 Testing Items Micom Version T-NKLAKUC-XXXX.XX Home Updates Exit T-NLTVTV-XXXX Sub Micom_TV Option Tizen TIZEN-ONEMAIN-NlieL-RELEASE_XXXXXXXX.X Control BT Version BT Version : **** Debug E-Manual E-M : **** Blaster Version Blaster Version : **** E-Pop Version E-POP Version : **** EDID SUCCESS...
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4. Troubleshooting SVC > Test Patterns 1. Verify "Scaler Pattern" and "US Post Pattern". Scaler Pattern 2. Verify "FRC Pre Test Pattern". US Post Pattern 3. Verify "FRC Post Test Pattern". FRC Pre Pattern 4. Verify "SoC TCON Test Pattern". FRC Post Pattern SOC TCON Pattern SOC TCON Pattern Level...
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4. Troubleshooting SVC > Info > ER Count Check each item listed IMPORTANT ITEMS WD Count Watch Dog(Hardware related issue) AR Count: Auto Reset(software (i.e. Apps) related WiFi Count(Check all listed items) BT Count(Check all listed items) Serdes OCB Optical Cable Error) AC-Over Voltage Detect(AC Supply related - New 2018) VCC Fail Count(DC Supply related - New 2018) 4-22...
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4. Troubleshooting Factory Mode > Control > EDID 1. Remove ALL HDMI connections. 2. Factory Mode → Control → EDID. (→ Enter Key) Option EDID Control Sub Option Debug Hotel Option Shop Option ADC/WB Asia Option Advanced Sound 3. Select EDID/OFF to ON. (→ Right Arrow Key) EDID ON/OFF 4.
4. Troubleshooting 4-10. Factory Mode Adjustments 4-10-1. Entering Factory Mode 1. To enter [Service Mode] press the remote-control keys in this sequence : With Consumer Remote (IR Remote) Remote Button : NTSC POWER OFF MUTE POWER ON POWER OFF INFO MENU MUTE POWER ON...
4. Troubleshooting 4-10-2. Factory Data Option Factory Menu Name Data Range Factory Reset Type Local set EU_GER SW Model QTQ80 TUNER D_T2CS2 Ch table NONE MRT Option Engineer Option Engineer Option Control Factory Menu Name Data Range EDID EDID ON/OFF EDID WRITE ALL …...
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4. Troubleshooting Factory Menu Name Data Range LMF TERM THRESHOLD FAnet Thread CI CPLD Version ACM_MC UNIQUE TRIPLET T-CON Device NIKE-M SPI Protection FKP Server Type Default Preloading Support Multitasking Support Browser preloading Support FULL EXT IR Boot Support APP BOOTING SUPPORT Cloudscan Always Upload STB Power Sync Support OOM Panic Burst Interval...
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4. Troubleshooting Factory Menu Name Data Range • High Devi *If the broadcast signal is not good, TV will complement the characteristics of the signal (most use when weak signal comes from the growing area countries) • Carrier_Mute *If the noise comes from weakness-electromagnetic field, TV will be set Mute automatically (Only default on in North America) •...
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4. Troubleshooting Debug Factory Menu Name Data Range Spread Spectrum MAIN DDR SSC ON OFF MAIN DDR SSC Value MAIN Vx1 SSC ON/OFF MAIN Vx1 SSC Value TCON-B DDR SSC ON/OFF TCON-B DDR SSC Period TCON-B DDR SSC Modulation MAIN USIT SSC ON/OFF BYPASS MAIN USIT SSC MF...
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4. Troubleshooting Factory Menu Name Data Range RM_BIST_ATV RM_BIST_CABLE Stress Mode Log Analyzer Error Popup On/Off DeadLock KILL CES Option CES Convergence Option CES ATSC 3_0 CES OOBE MVPD SUPPORT BT DUT BT EU DUT BT Throughput Failure Reproduce Module 21_9 L-DETECT STABLE TIME L-DETECT UNSTABLE TIME...
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4. Troubleshooting Factory Menu Name Data Range HDMI NFST UNMUTE TIME 500ms HdmiRx EQ HDMI TMDS ERR DET Auto EQ sweep READY VMD OPT DVB CI TS Clock delay TC TS Clock delay S CI Control Buf ON TS Clock delay CPU Test Pattern Scaler Pattern US Post Pattern...
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4. Troubleshooting Factory Menu Name Data Range Jump UPGRADE IR Blaster Upgrade Pic Data USB Update Audio Data USB Update Eco Data USB Update SC ADK Upgrade Other Setting Delete S/N IPERF Stopped Expert CAL Data Backup … CAL Data Restore MICOM POWER OFF NTV CU FW VER ATV IF AGC SPEED...
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4. Troubleshooting Factory Menu Name Data Range 2nd_G_L 2nd_B_L 2nd_R_H 2nd_G_H 2nd_B_H White Balance R-Offset G-Offset B-Offset R-Gain G-Gain B-Gain WB-W2_R_Offset WB_W2_B_Offset WB_W2_R_Gain WB_W2_B_Gain WB_N_R_Offset WB_N_B_Offset WB_N_R_Gain WB_N_B_Gain MGA On/Off R1_Gain G1_Gain B1_Gain R2_Gain G2_Gain B2_Gain R3_Gain G3_Gain B3_Gain R4_Gain G4_Gain B4_Gain R5_Gain...
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4. Troubleshooting Factory Menu Name Data Range R9_Gain G9_Gain B9_Gain R10_Gain G10_Gain B10_Gain SPI White Balance SPI White Balance On/Off SPI R-Offset SPI G-Offset SPI B-Offset SPI R-Gain SPI G-Gain SPI B-Gain SPI N Rgain SPI N Bgain SPI N Roffset SPI N Boffset SPI W2 Rgain SPI W2 Bgain...
4. Troubleshooting 4-11. RS-232C • RS232C Control Port : COM#(Serial) Baud rate : 115200 Data Bit : 8 bit Parity : None Stop Bits : 1 Flow Control : None • Description of RS232C Pin# Name Full Name Pin# Name Full Name Pin# Name Full Name...
4. Troubleshooting 4-12. AV Control Tabe Control Item Cmd1 Cmd2 Cmd3 Value General Power Power 0x00 0x00 0x00 0x00 0x01 0x02 Volume Direct 0x01 0x00 0x00 (0~100) 0x01 0x00 Down 0x02 0x00 Mute 0x02 0x00 0x00 0x00 Direct 0x04 Continuous 0x03 0x00 0x01...
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4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE BackLight(CellLight) 0~20 0x01 0x00 (0~20) Contrast 0~100 0x02 0x00 (0~100) Brightness 0~100 0x03 0x00 (0~100) Sharpness 0~100 0x04 0x00 (0~100) Color 0~10 0x05 0x00 (0~100) Tint 0x06 0x00 (0~100) Advanced Settings Black Tone 0x07 0x00...
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4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Cyan 0x04 Magenta 0x05 Color Space Custom 0~100 0x13 0~100 Color Red Value Color Space Custom 0~100 0x14 0~100 Color Green Value Color Space Custom 0~100 0x15 0~100 Color Blue Value Reset 0x16 0x00...
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4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Film Mode 0x05 0x00 Auto1 0x01 Auto2 0x02 Cinema Smooth 0x03 Auto Motion Plus 0x06 0x00 Clear 0x01 Standard 0x02 Smooth 0x03 Custom 0x04 Blur Reduction 0x07 value Judder Reduction 0x08 value LED Clear Motion 0x09...
Software Update > Update Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. • To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.