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® ThinkPad X60 Series Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer...
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® ThinkPad X60 Series Service and Troubleshooting Guide...
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U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...
XP, Programs); then to ThinkVantage. Click Access Help. ThinkVantage Productivity Center provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open ThinkVantage Productivity Center, press the ThinkVantage button on your keyboard.
Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the ThinkVantage Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.
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See Access Help, your on-board help system, for information on the location of these connectors. v Register your ThinkPad products with Lenovo (refer to the Web page: www.lenovo.com/register/). This can help authorities return your computer to you if it is lost or stolen.
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v Only an authorized ThinkPad repair technician should disassemble and repair your computer. v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged in.
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Caring for your ThinkPad computer 1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it.
See the “ThinkPad tour” section of the Access Help. Where can I find the detailed specifications for my machine? See www.lenovo.com/think/support I need to upgrade a device or I need to replace one of the following: the hard disk drive, the PCI Express Mini Card, the Modem Daughter Card, memory, the keyboard, or the palm rest.
No recovery CD or a Windows CD is provided with your computer originally. For explanation of the alternative recovery methods offered by Lenovo, see the “Restoring factory contents” on page 39 section of this Guide. How can I contact the Customer Support Center? See the Chapter 8, “Getting help and service,”...
Solving computer problems If you are preparing to contact the Support Center, be sure to print the test log so that you can rapidly provide information to the help technician. Troubleshooting If you do not find your problem here, refer to Access Help, your on-board help system.
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Message Solution 0191: System Security - The system configuration change has failed. Confirm the operation and try Invalid remote change again.To clear the error, enter the BIOS Setup Utility, press F9 to set values requested. to default then press F10 to save changes. 0192: System Security - The Security Chip has been replaced with a different one.
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Solving computer problems Message Solution 0232: Extended RAM The extended RAM failed. Test your computer’s memory with PC-Doctor. If error you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. 0250: System battery The backup battery, which is used to preserve the configuration information, error such as the date and time, while the computer is turned off, is depleted.
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“Worldwide telephone list” on page 57. 2010: Warning: Your If in the primary drive bay you are using a non-IBM or non-Lenovo hard internal hard disk drive disk drive (HDD) or an old generation IBM HDD that is not supported by (HDD) may not function this system, with the risk in mind, you can still use it by pressing ESC.
Solving computer problems Message Solution Operating system not Verify the following: found. v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive If you still see the same error message, check the boot sequence, using the BIOS Setup Utility.
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v The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet. v The computer power is on. (Turn on the power switch again for confirmation.) If these items are properly set, and the screen remains blank, have the computer serviced.
If you cannot reset your hard disk password, Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.
If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set. Problem: A number appears when you type a letter. Solution The numeric lock function is on. To disable it, press and hold Shift or Fn and then press NmLk (ScrLk).
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Solving computer problems Problem: The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on). Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. Refer to “Specifications”...
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If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost.
Solving computer problems Solution: The computer cannot enter hibernation mode: v If you are using one of the communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot. Click the Safely Remove Hardware icon in the taskbar (for Windows XP) or the Unplug or Eject Hardware icon in the taskbar (for Windows 2000).
2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4. Click the Adapter tab. 5. Make sure ″Mobile Intel(R) 945GM Express Chipset Family″ is shown in the adapter information window. 6. Click the Properties button. Check the ″Device status″ box and make sure the device is working properly.
Solving computer problems Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery. If your battery’s operating time is still short, use a new battery. Problem: The computer does not operate with a fully charged battery. Solution: The surge protector in the battery might be active.
Solution: Use the Rescue and Recovery workspace to help solve or identify your problem. To open Rescue and Recovery, do the following: 1. Turn off your PC, then turn it on again. 2. Watch the screen carefully while your PC starts. When “To interrupt normal startup, press the blue ThinkVantage button”...
Solving computer problems To improve the situation, try the following: v Clean or wipe your hands to remove any excess dirt or moisture from the fingers. v Enroll and use a different finger for authentication. v If your hands are too dry, apply lotion to them. Other problems Problem: The computer locks or does not accept any input.
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Problem: Playback of DVD is not smooth in Windows 2000. Solution: If you select the Maximum Battery mode for the Intel SpeedStep technology, this problem may occur. This mode is designed to achieve maximum battery life by switching the processor speed between the regular low speed and half of that speed, depending on how much the processor is used.
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Solving computer problems Solution: You can safely close this message. It is displayed because of the USB 2.0 driver problem on Windows 2000. You can get detailed information in the More Information section of the Microsoft Knowledge Base 328580 and 323754.
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Solving computer problems Note: If you need to restore the settings to their original state as of the time of purchase, press F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes.
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Installing a new operating system 5. Select Serial ATA (SATA). Select AHCI. 6. Select AHCI. 7. Change the startup sequence of your computer. Following the instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first. 8.
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8. Download Windows XP Service Pack 2 from the Web site. To install it, follow the instructions in the readme file. 9. Visit the Lenovo Web site at http://www.lenovo.com/think/support/site.wss/TPAD-MATRIX.html 10. Download Intel Matrix Storage Manager Driver from the Web site. To install it, follow the instructions for clean installation in the readme file.
ThinkPad Web site, http://www.lenovo.com/think/support/site.wss/TPAD- MATRIX.html Installing the Windows XP Update Module Package The Windows XP Update Modules are in one of the following directories: C:\IBMTOOLS\OSFIXES\WXPUP ®...
C:\SWTOOLS\OSFIXES\WXPUP The name of each subfolder is the number of a fix module. For information about each fix module, visit the Microsoft Knowledge Base homepage at http://support.microsoft.com/, type the number of the fix module you need in the search field, and click the Search button. Note: The Web site address might change without notice.
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Installing a new operating system Note Be sure to install Intel Matrix Storage Manager Driver before installing the operating system. Otherwise your computer will not respond; it will only display a blue screen. 1. Attach a diskette drive to your computer. 2.
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Note: If you cannot find this directory on your hard disk drive, download the Intel Chipset Support 4 for Windows 2000/XP from the ThinkPad Web site at http://www.lenovo.com/think/support/site.wss/TPAD- MATRIX.html 19. Follow the instructions for the Install shield program. 20. Install Windows 2000 device drivers and application software by referring to its procedure.
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Note: If you install any anti-virus application before installing the service pack, uninstall the anti-virus application. After installing the service pack, re-install the anti-virus application. 9. Visit the Lenovo Web site at http://www.lenovo.com/think/support/site.wss/TPAD-MATRIX.html 10. Download Intel Matrix Storage Manager Driver from the Web site. To install it, follow the instructions for clean installation in the readme file.
98/2000 from the Web site, and follow the instructions in the readme file. Note: To download it, visit this Web site and follow the instructions on the screen. http://www.lenovo.com/think/support/site.wss/TPAD- MATRIX.html The Windows 2000 Update Modules are in one of the following directories:...
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Installing a new operating system The name of each subfolder is the number of a fix module. For information about each fix module, visit the Microsoft Knowledge Base homepage at http://support.microsoft.com/, type the number of the fix module you need in the search field, and click the Search button.
CDs and problems associated with using an incorrect CD version. The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk.
Recovering pre-installed software Notes: 1. If the optical drive is not attached to your ThinkPad computer during recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, attach the ThinkPad computer to the ThinkPad X6 UltraBase, and install the optical drive in the Ultrabay Slim before performing a recovery operation.
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Replacing the battery 5. Align the front of a fully charged spare battery with the front side of the battery space in the computer; then gently push the battery into the space. 6. Slide the battery lock to the lock position. ®...
You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
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Upgrading the hard disk drive Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector.
7. Attach the side rubber rails to a new hard disk drive. 8. Insert the hard disk drive into the hard disk drive bay; then firmly install them. 9. Reinstall the cover of the bay 1 , and reinstall the screw 2 . 10.
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Replacing memory Note: Use only the memory types supported by your computer. If you incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer. To install an SO-DIMM, do the following: 1.
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8. Reinstall the cover and tighten the screws. 9. Close the computer display, and turn the computer over. 10. Reinstall the battery. 11. Turn the computer over again, and re-connect the ac adapter and the cables to the computer. To make sure that the SO-DIMM is installed correctly, do as follows: 1.
Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
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The following items are not covered: v Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX v Identification of software problem sources...
To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to www.lenovo.com/think/support/, click Warranty, and follow the instructions on the screen. ®...
NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a. parts and labor during the first year of the warranty period; and b.
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Machine Type 1704 1705 1706 1707 1708 1709 2507 ® ThinkPad X60 Series Service and Troubleshooting Guide Country or Region of Purchase US, Canada, Mexico, Brazil, and Australia Others US, Canada, Mexico, Brazil, and Australia Others US, Canada, Mexico, Brazil, and Australia Japan Others...
1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request.
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CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement. 2. On-site Service Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation.
United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below. Worldwide telephone list Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/think/support and click Support phone list. Country or Region Africa...
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Country or Region Dominican Republic Ecuador El Salvador Estonia Finland France Germany Greece Guatemala Honduras Hungary India Indonesia Irelan Italy ® ThinkPad X60 Series Service and Troubleshooting Guide Telephone Number 566-4755 566-5161 ext. 8201 Toll Free within the Dominican Republic: 1-200-1929 (Spanish) 1-800-426911 (Spanish) 250-5696 (Spanish)
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Country or Region Japan Korea Latvia Lithuania Luxembourg Malaysia Malta Mexico Middle East Netherlands New Zealand Nicaragua Norway Panama Peru Philippines Poland Portugal Romania Russian Federation Singapore Telephone Number ThinkPad: Toll free: 0120-887-874 For International: +81-46-266-4724 Both of the above numbers will be answered with a Japanese language voice prompt.
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Country or Region Slovakia Slovenia Spain Sri Lanka Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States Uruguay Venezuela Vietnam ® ThinkPad X60 Series Service and Troubleshooting Guide Telephone Number +421-2-4954-1217 +386-1-4796-699 91-714-7983 91-397-6503 (Spanish) +94-11-2448-442 (English) 08-477-4420 warranty service and support: 077-117-1040 (Swedish) 058-333-0900 warranty service and support: 0800-55-54-54 (German, French, Italian)
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v The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page ® ThinkPad X60 Series Service and Troubleshooting Guide...
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Your ThinkPad at a glance PC Card slot SD Card slot Battery Ethernet connector Monitor connector USB connector ® ThinkPad X60 Series Service and Troubleshooting Guide...
Features Processor ® v Intel Pentium Memory v PC4200 double data rate II (DDR2) synchronous dynamic random access memory (DRAM) v PC2700 double data rate (DDR) synchronous dynamic random access memory (DRAM) Storage device v 2.5-inch hard disk drive v 1.8-inch hard disk drive Display The color display uses TFT technology: v Size: 12.1 inch...
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Features v Integrated wireless WAN feature (on some models) ® ThinkPad X60 Series Service and Troubleshooting Guide...
Specifications Size v Width: 267 mm (10.5 in.) v Depth: 211 mm (8.3 in.) v Height: 21 mm – 28 mm (0.83 in. – 1.1 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature – At altitudes up to 2438 m (8000 ft) - Operating with no disc: 5°...
Because Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the...
Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.
TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.
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ask for a repair service provided by IBM. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow the instructions. If you use a ThinkPad computer at home and need to dispose of a lithium battery, you must comply with local ordinances and regulations.
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International Program License Agreement:The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus Notes program described in this offer constitutes acceptance of the terms of this Offer and the IPLA.
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#03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo PS/2 Rescue and Recovery ThinkLight...
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Intel, Pentium, and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and/or other countries. Other company, product, or service names may be trademarks or service marks of others. ® ThinkPad X60 Series Service and Troubleshooting Guide...