Lenovo ThinkPad T61 7659 User Manual

Lenovo ThinkPad T61 7659 User Manual

Lenovo thinkpad t61 7659: user guide
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ThinkPad
T61
Service and Troubleshooting Guide

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  • Page 1 ® ThinkPad Service and Troubleshooting Guide...
  • Page 3 ® ThinkPad Service and Troubleshooting Guide...
  • Page 4 RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...
  • Page 5: Table Of Contents

    Startup problems . Other problems . Starting BIOS Setup Utility . Chapter 4. Recovery options . Introducing Rescue and Recovery . © Copyright Lenovo 2007 Restoring factory contents . Recovering data. Chapter 5. Upgrading and replacing devices . Replacing the battery .
  • Page 6 ® ThinkPad T61 Service and Troubleshooting Guide...
  • Page 7: Read This First

    Read this first © Copyright Lenovo 2007 When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended length of time.
  • Page 8 Read this first ® ThinkPad T61 Service and Troubleshooting Guide Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any other electronic device, or communication lines, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subjected to treatment that could disturb the operation of your computer.
  • Page 9 Read this first Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock.
  • Page 10 Read this first viii ® ThinkPad T61 Service and Troubleshooting Guide...
  • Page 11: Chapter 1. Finding Information

    Click Start, move the pointer to All Programs (in Windows Productivity Center provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open Productivity Center, press the blue ThinkVantage button on your keyboard.
  • Page 12: Finding Information With The Thinkvantage Button

    Finding information Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.
  • Page 13: Chapter 2. Taking Care Of Your Thinkpad Computer

    Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (within 13 cm or 5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). © Copyright Lenovo 2007...
  • Page 14: Be Gentle With Your Computer

    Taking care of your ThinkPad computer v Some appliances, such as certain portable desktop fans or air purifiers, can produce negative ions. If a computer is close to such an appliance, and is exposed for an extended time to air containing negative ions, it may become electrostatically charged.
  • Page 15: Handle Storage Media And Drives Properly

    If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. v Register your ThinkPad products with Lenovo (visit the following Web site: http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
  • Page 16: Cleaning The Cover Of Your Computer

    Taking care of your ThinkPad computer v Store your external and removable hard disk, diskette or optical drives in the appropriate containers or packaging when they are not being used. v Before you install any of the following devices, touch a metal table or a grounded metal object.
  • Page 17: Cleaning Your Computer Display

    Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratch-like mark on your display, it might be a stain transferred from the keyboard or the TrackPoint from the outside.
  • Page 18 Taking care of your ThinkPad computer ® ThinkPad T61 Service and Troubleshooting Guide...
  • Page 19: Chapter 3. Solving Computer Problems

    Password problems Keyboard problems Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible. © Copyright Lenovo 2007 . 10 Pointing device problems . 11 Sleep (standby) or hibernation problems .
  • Page 20: Frequently Asked Questions

    Where are the recovery discs? Your computer did not come with a recovery disc or Windows disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 29 of this Guide. ® ThinkPad...
  • Page 21: Diagnosing Problems

    How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 45 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 47. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.
  • Page 22: Diagnosing Problems Using Pc-Doctor From The Service Partition

    Access Help, and run the program for a diagnostic test of the hard disk drive. You can also download PC-Doctor for DOS for your computer from the following Web site: http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=tpad-matrix Diagnosing problems using PC-Doctor from the service partition...
  • Page 23: Troubleshooting

    3. While the message, “To interrupt normal startup, press the blue ThinkVantage button,” is displayed at the lower left of the screen, press the blue ThinkVantage button to enter the Rescue and Recovery workspace. 4. Select Diagnose hardware. The computer restarts and PC-Doctor starts up. For more information about PC-Doctor, press F1 to go to the Help or online manual for the program.
  • Page 24 Solving computer problems Message 01C8: More than one modem devices are found. Remove one of them. Press <Esc> to continue. 01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue. 0200: Hard disk error 021x: Keyboard error Make sure that there are no objects placed on the keyboard, or 0230: Shadow RAM error...
  • Page 25 Message Solution 0250: System battery The backup battery, which is used to preserve the configuration error information, such as the date and time, while the computer is turned off, is depleted. Replace the battery and run BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced.
  • Page 26 Solving computer problems Message 2102: Initialization error on HDD1 (Ultrabay hard disk drive) 2110: Read error on HDD0 (Main hard disk drive) 2112: Read error on HDD1 (Ultrabay hard disk drive) The power-on password prompt The hard disk password prompt Hibernation error Operating system not found.
  • Page 27 Message Solution CardBus Go to the BIOS Setup Utility. Press F9 and then Enter to load Configuration Error the default setting. - Device Disabled Press F10 and then Enter to restart the system. Cannot boot from Check the status of the device which you want to boot from. any device.
  • Page 28: Errors Without Messages

    Solving computer problems Errors without messages Problem: Solution: Problem: Solution: Problem: Solution: Problem: Solution: ® ThinkPad T61 Service and Troubleshooting Guide When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for more than 4 seconds;...
  • Page 29: Password Problems

    ThinkVantage button at the password prompt. v If you cannot reset your power-on password, you must take your v If you cannot reset your hard disk password, Lenovo authorized If you forgot your supervisor password, Lenovo authorized servicer cannot reset your password.
  • Page 30: Pointing Device Problems

    Solving computer problems Problem: Solution: Problem: Solution: Pointing device problems Problem: Solution: Sleep (standby) or hibernation problems Problem: Solution: Problem: Solution: ® ThinkPad T61 Service and Troubleshooting Guide A number appears when you type a letter. The numeric lock function is on. To disable it, press and hold Shift or Fn and then press NmLk (ScrLk).
  • Page 31: Computer Screen Problems

    Problem: The computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work. Solution: If the system does not return from sleep (standby) mode, it may have entered sleep (standby) or hibernation mode automatically because the battery is depleted.
  • Page 32 Solving computer problems Problem: Solution: Problem: Solution: ® ThinkPad T61 Service and Troubleshooting Guide Missing, discolored, or bright dots appear on the screen every time you turn on your computer. This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs).
  • Page 33 Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct. To check these settings, do as follows: For Windows Vista 1.
  • Page 34: Battery Problems

    Solving computer problems Solution (continued): Problem: Solution: Battery problems Problem: Solution: ® ThinkPad T61 Service and Troubleshooting Guide For Windows XP and Windows 2000: 1. Right-click on the desktop, click Properties to open the Display Properties window, then click the Settings tab. 2.
  • Page 35: Hard Disk Drive Problems

    Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: For details, see the Battery and power category in Troubleshooting under the Problem solving section in Access Help.
  • Page 36: Fingerprint Authentication Problems

    Solving computer problems Problem: Solution: Problem: Solution: Fingerprint authentication problems Problem: Solution: Startup problems Problem: Solution: ® ThinkPad T61 Service and Troubleshooting Guide I cannot hot-swap the hard disk drive in the Ultrabay. You can hot-swap a hard disk drive in the Ultrabay only if no hard disk password has been set.
  • Page 37: Other Problems

    Other problems Problem: Solution: Problem: Solution: Starting BIOS Setup Utility Your computer provides a program, called BIOS Setup Utility, that enables you to select various setup parameters. v Config: Set the configuration of your computer. v Date/Time: Set the date and time. v Security: Set security features.
  • Page 38 Starting BIOS Setup Utility 4. Click Access BIOS. The System Restart Required window is displayed. 5. Click Yes. The computer restarts, and the BIOS Setup Utility menu appears. If you have set a supervisor password, the BIOS Setup Utility menu appears after you enter the password.
  • Page 39: Chapter 4. Recovery Options

    The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk.
  • Page 40: Recovering Data

    Recovery options Notes: 1. If you are using Windows XP or Windows 2000, and the optical drive is not attached to your ThinkPad computer during recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, install the optical drive in the Ultrabay before performing a recovery operation.
  • Page 41: Chapter 5. Upgrading And Replacing Devices

    2. Close the computer display, and turn the computer over. 3. Unlock the battery latch by sliding it to the left 1 . Then, remove the battery 2 . 4. Install a fully charged battery. © Copyright Lenovo 2007 hibernation mode. If this happens, turn off the computer.
  • Page 42 Replacing the battery Note: If your computer is a ThinkPad T61 14.1-inch widescreen model, a. Align the battery as shown in the drawing 1 , and gently press it downward. b. Slide the battery into the computer 2 . ® ThinkPad T61 Service and Troubleshooting Guide install a fully charged batter as follows:...
  • Page 43: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
  • Page 44 Upgrading the hard disk drive Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector.
  • Page 45 5. Remove the cover . For 14.1-inch widescreen models: 6. Remove the hard disk by pulling out the tab. 7. Detach the side rubber rails from the hard disk drive. Upgrading the hard disk drive For 14.1-inch screen and 15.4-inch widescreen models: Chapter 5.
  • Page 46 Upgrading the hard disk drive 8. Attach the side rubber rails to a new hard disk drive. 9. Insert the hard disk drive into the hard disk drive bay; then press it firmly in to place. 10. Reinstall the cover of the hard disk drive slot. For 14.1-inch widescreen models: ®...
  • Page 47: Replacing Memory

    11. Reinstall the screw. For 14.1-inch widescreen models: 12. Reinstall the battery. 13. Turn the computer over again. Connect the ac adapter and the cables to the computer. Replacing memory Important Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate (DDR) 2 synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM),...
  • Page 48 Replacing memory 3. Close the computer display, and turn the computer over. 4. Remove the battery. 5. Remove the palm rest. a. Remove the four screws that secure the palm rest. b. Turn the computer over and open the display. Open up the palm rest in the direction shown by arrow 1 by picking up the projection tabs on the sides, and then release the palm rest from the computer 2 .
  • Page 49 Replacing memory c. Detach the connector of the palm rest cable by pulling the tab with your fingers. Now the palm rest has been removed. 6. If two SO-DIMMs are already installed in the memory slot, remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time.
  • Page 50 Replacing memory 7. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then pivot it downward until it snaps into place 8.
  • Page 51 Replacing memory b. Press the left and right top edges of the palm rest to fit it into place. For 14.1-inch screen and 14.1-inch widescreen models: For 15.4-inch widescreen models: Chapter 5. Upgrading and replacing devices...
  • Page 52 Replacing memory c. Push the front side of the palm rest until it clicks into place. d. Close the computer display, and turn the computer over. Reinstall the four screws for the palm rest. 9. Reinstall the battery. 10. Turn the computer over, and reconnect the ac adapter and the cables to the computer.
  • Page 53 Replacing memory 4. Click Yes. The computer restarts, and the BIOS Setup Utility screen opens. The “Installed memory” item shows the total amount of memory installed in your computer. Chapter 5. Upgrading and replacing devices...
  • Page 54 Replacing memory ® ThinkPad T61 Service and Troubleshooting Guide...
  • Page 55: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 56 Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.
  • Page 57: Getting Help Around The World

    Support Web site at http://www.lenovo.com/ support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 58 Getting help and service Country or Region Brazil Canada Chile China China (Hong Kong S.A.R.) China (Macau S.A.R.) Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador El Salvador Estonia Finland ® ThinkPad T61 Service and Troubleshooting Guide Telephone Number Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815...
  • Page 59 Country or Region Telephone Number France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) 0238-557-450 (30 day up and running support) (French) Germany 07032-15-49201 (30 day up and running support) 01805-25-35-58 (Warranty service and support) (German) Greece +30-210-680-1700 Guatemala...
  • Page 60 +31-20-514-5770 (Dutch) 0800-733-222 (English) 001-800-220-1830 (Spanish) 6681-1100 (30 day up and running support) 8152-1550 (Warranty service and support) (Norwegian) 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) 0-800-50-866 (Spanish) 1800-1888-1426 (English) 63-2-995-8420 (Filipino) +48-22-878-6999 +351-21-892-7147 (Portuguese) +4-021-224-4015 Moscow: +7 (495) 258-6300...
  • Page 61 Country or Region Telephone Number Taiwan 886-2-8723-9799 0800-000-700 (Mandarin) Thailand 1-800-299-229 (Thai) Turkey 00800-4463-2041 (Turkish) United Kingdom 01475-555-055 (30 day up and running support) 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) Vietnam For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese)
  • Page 62 ® ThinkPad T61 Service and Troubleshooting Guide...
  • Page 63: Appendix A. Warranty Information

    This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.
  • Page 64: Types Of Warranty Service

    Machine Type 7658, 7662 US, Canada 7659, 7663 US, Canada, Mexico, Brazil and 7660, 7664 US, Canada 7661, 7665 All 6457, 6463 Europe, Middle East, Africa 6458, 6464 All 6459, 6465 US 6460, 6466 US 6461, 6467 Europe, Middle East, Africa 6462, 6468 All 6471 Types of warranty service...
  • Page 65 Most CRUs are easy to install whereas others may require some technical skill and tools. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You may request that a Service Provider install some CRUs under one of the other types of warranty service designated for your product.
  • Page 66 ® ThinkPad T61 Service and Troubleshooting Guide...
  • Page 67: Appendix B. Customer Replaceable Units (Crus)

    However, both internal and external CRUs are safe for removal by the customer. Customers are responsible for replacing all external CRUs. Internal CRUs can be removed and installed by customers or by a Lenovo service technician during the warranty period. Your computer contains the following types of external CRUs: v External CRUs (pluggable): These CRUs unplug from the computer.
  • Page 68 The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page Note: Only use computer parts provided by Lenovo. See Chapter 3, Warranty Information in the Safety and Warranty Guide for warranty information about the CRUs for your machine type.
  • Page 69: Appendix C. Features And Specifications

    Brightness control v ThinkLight Keyboard v 89-key, 90-key, or 94-key v UltraNav v Fn key function v ThinkVantage button v Volume control buttons Interface v External-monitor connector v Stereo headphone jack © Copyright Lenovo 2007 ® ® (TrackPoint and touch pad)
  • Page 70: Specifications

    Features v Microphone jack v 3 Universal Serial Bus (USB) connectors v IEEE 1394 connector (on some models) v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay Enhanced v Ultrabay Slim v Docking connector Combination card slot for PC Card, ExpressCard, Smart Card or Flash Media Card (depending on models) v PC Card and ExpressCard v PC Card and Smart Card...
  • Page 71 – Capacity: 5.2 AH or 7.8 AH, depending on the model Battery life v For percentage of remaining battery power, see the Power Manager Gauge on the task tray. Operating system v For operating systems supporting your computer, see http:// www.lenovo.com/think/support. Specifications Appendix C. Features and Specifications...
  • Page 72 Specifications ® ThinkPad T61 Service and Troubleshooting Guide...
  • Page 73: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 74: Electronic Emissions Notices

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.
  • Page 75: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.
  • Page 76: Japanese Vcci Class B Statement

    Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors. Japanese VCCI Class B statement EU WEEE Statements The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) and Norway.
  • Page 77: Ibm Lotus Software Offer

    Lotus Organizer v Lotus FastSite v Lotus SmartCenter – Internet Information Manager Customer Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport. ®...
  • Page 78 International Program License Agreement: The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA.
  • Page 79: Trademarks

    –In Asia Pacific Countries: Via the Internet: http://smartsuite.modusmedia.com Mail address: Fax: +65 6448 5830 To inquire about an order, contact: Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad PS/2 Rescue and Recovery...
  • Page 80 Other company, product, or service names may be trademarks or service marks of others. ® ThinkPad T61 Service and Troubleshooting Guide...
  • Page 81: Index

    29 FCC statement 64 features 59 features and specifications 59 finding information 1 fingerprint reader 60 © Copyright Lenovo 2007 fingerprint reader (continued) care 7 problems 26 frequently asked questions 10 hard disk drive problem 25 upgrading 33...
  • Page 82 upgrading (continued) hard disk drive 33 warranty information 11, 53 help 45 ® ThinkPad T61 Service and Troubleshooting Guide...
  • Page 84 Part Number: 42X3595 Printed in China (1P) P/N: 42X3595...

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