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® ThinkPad Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer...
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® ThinkPad Service and Troubleshooting Guide...
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U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...
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Important information for the European Directive 2002/96/EC . IBM Lotus Software Offer Trademarks . ® ThinkPad T60 Service and Troubleshooting Guide Index . . 81 . 82 . 84 . 87...
Windows XP, Programs); then to ThinkVantage. Click Access Help. ThinkVantage Productivity Center provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open ThinkVantage Productivity Center, press the ThinkVantage button on your keyboard.
Finding information Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the ThinkVantage Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.
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Register your ThinkPad products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
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v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm- or hot-swappable. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied). v Store your external and removable hard disk, diskette, CD, DVD, and CD-RW/DVD drives in the appropriate containers or packaging when they are not being used.
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Caring for your ThinkPad computer 4. To remove any crumbs and dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1.
See the “ThinkPad tour” section of Access Help. Where can I find the detailed specifications for my machine? See www.lenovo.com/think/support I need to upgrade a device or I need to replace one of the following: the hard disk drive, the PCI Express Mini Card, the Modem Daughter Card, memory, the keyboard, or the palm rest.
No recovery CD or a Windows CD is provided with your computer originally. For explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 43 of this Guide. How can I contact the Customer Support Center? See Chapter 8, “Getting help and service,”...
Solving computer problems Troubleshooting If you do not find your problem here, refer to Access Help, your on-board help system. The following section only describes problems that might prevent you from accessing this help system. Error messages Notes: 1. In the charts, x can be any character. 2.
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Message Solution 0199: System Security - This message is displayed if you enter a wrong supervisor password more Security password retry than three times. Confirm the supervisor password and try again. To clear count exceeded. the error, enter the BIOS Setup Utility. 01C8: More than one Remove a Modem Card.
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Solving computer problems Message Solution 0251: System CMOS The system CMOS might have been corrupted by an application program. checksum bad The computer uses the default settings. Run BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced.
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Telephone numbers are listed in “Worldwide telephone list” on page 64. 2010: Warning: Your If in the primary drive bay you are using a non-IBM or non-Lenovo hard internal hard disk drive disk drive (HDD) or an old generation IBM HDD that is not supported by (HDD) may not function this system, with the risk in mind, you can still use it by pressing ESC.
Solving computer problems Message Solution The power-on password A power-on password or a supervisor password is set. Type the password prompt and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter.
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Note: If you are not sure whether you heard any beeps, turn off the computer; then turn it on again, and listen again. If you are using an external monitor, refer to “Computer screen problems” on page Solution: → If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter.
→ If you forget your supervisor password, Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
A power switch problem Problem: The system does not respond, and you cannot turn off the computer. Solution: → Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery.
Solving computer problems Problem Some or all of the keys on the external PS/2 keyboard do not work. Solution → If you are using the ThinkPad Advanced Dock, the ThinkPad Advanced Mini Dock, or the ThinkPad Essential Port Replicator, make sure that the keyboard cable is correctly connected to the keyboard connector.
Problem: The mouse buttons do not work. Solution: → If your ThinkPad computer has the TrackPoint only, this problem may occur. Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall PS/2 TrackPoint. Drivers are provided in the C:\IBMTOOLS\DRIVERS or C:\SWTOOLS\DRIVERS directory on your hard disk drive.
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Solving computer problems Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: → The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one. Problem: When you take action to return from standby mode, the computer display remains blank.
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Problem: Your computer does not enter standby or hibernation mode. Solution: → Check whether any option has been selected that would disable your computer from entering standby or hibernation mode. Problem: The system does not wake up at the time set on the timer, if the computer is not connected to an ac power source, -or- The system does not enter hibernation mode from suspend mode, if the computer is not connected to an ac power source.
Solving computer problems Solution: → The computer cannot enter hibernation mode: – If you are using one of the communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot. Click the Safely Remove Hardware icon in the taskbar (for Windows XP) or the Unplug or Eject Hardware icon in the taskbar (for Windows 2000).
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Open the Display Properties window. 1. Click the Settings tab. 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4. Click the Adapter tab. 5. Make sure ″ATI Mobility xxxxx″, ″ATI Mobility RADEON xxxxx″, ″ATI Mobility FIRE GL xxxxx″...
Solving computer problems You get poor or no playback while running video playback, DVD playback, or game applications. Solution → Do either of the following: – If you are using 32-bit color mode, change the color depth to 16-bit mode. –...
Solution: → The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. Problem The battery does not charge. Solution → You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature.
Solving computer problems 2. Watch the screen carefully while your PC starts. When the “To interrupt normal startup, press the blue ThinkVantage button” message is displayed at the lower left of the screen, press the blue ThinkVantage button. The Rescue and Recovery workspace opens. 3.
– Clean or wipe your hands to remove any excess dirt or moisture from the fingers. – Enroll and use a different finger for authentication. – If your hands are too dry, apply lotion to them. Other problems Problem: The computer locks or does not accept any input. Solution: →...
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Solving computer problems → Be sure that the disk meets the standards for your country. Usually, a disk that meets the local standards is marked with a CD logo on the label. If you use a disc that does not meet these standards, we cannot guarantee that it will play, or that, if it does play, the sound quality will be good.
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Problem: The computer cannot connect to the local network, shared devices or network printers, but can connect to the Internet. Solution: →On your desktop, click the Symantec Client Security icon, then click the Symantec Home and Office Networking Wizard icon and follow the instructions.
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Solving computer problems ® ThinkPad T60 Service and Troubleshooting Guide...
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Starting BIOS Setup Utility Note: If you need to restore the settings to their original state as of the time of purchase, press F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes.
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Installing a new operating system 6. Select AHCI. 7. Change the startup sequence of your computer. Following the instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first. 8. Insert the CD for Windows XP into the CD or DVD drive, and restart the computer.
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8. Download Windows XP Service Pack 2 from the Web site. To install it, follow the instructions in the readme file. 9. Visit the Lenovo Web site at http://www.lenovo.com/think/support/ site.wss/TPAD-MATRIX.html 10. Download Intel Matrix Storage Manager Driver from the Web site. To install it, follow the instructions for clean installation in the readme file.
Note: If you cannot find the Supplement files, device drivers, and application software you need on your hard disk drive, or if you want to receive updates and the latest information about them, refer to the ThinkPad Web site, http://www.lenovo.com/think/ support/site.wss/TPAD-MATRIX.html Installing the Windows XP Update Module Package...
http://support.microsoft.com/, type the number of the fix module you need in the search field, and click the Search button. Note: The Web site address might change without notice. If the homepage is not displayed, search for it from the Microsoft top page. To install a fix module, run the .exe file in a subfolder and follow the instructions on the screen.
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Installing a new operating system 1. Attach a diskette drive to your computer. 2. Copy Intel Matrix Storage Manager Driver from C:\IBMTOOLS\ DRIVERS\IMSM or C:\SWTOOLS\DRIVERS\IMSM to a diskette. 3. To make sure that SATA AHCI is enabled, start the BIOS Setup Utility menu.
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ThinkPad Web site at http://www.lenovo.com/think/ support/site.wss/TPAD-MATRIX.html If you do not have a diskette drive, you can install Intel Matrix Storage...
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Installing a new operating system 9. Visit the Lenovo Web site at http://www.lenovo.com/think/support/ site.wss/TPAD-MATRIX.html 10. Download Intel Matrix Storage Manager Driver from the Web site. To install it, follow the instructions for clean installation in the readme file. 11. Run Intel Matrix Storage Manager Driver. To do this, go to C:\DRIVERS\WIN\SATA\PREPARE, and double-click install.cmd.
5. Download TI PCI 1520/4520 CardBus Controller Support for Windows 98/2000 from the Web site, and follow the instructions in the readme file. Note: To download it, visit this Web site and follow the instructions on the screen. http://www.lenovo.com/think/support/site.wss/TPAD- MATRIX.html Installing the Windows 2000 Update Module Package...
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® ThinkPad T60 Service and Troubleshooting Guide...
CDs and problems associated with using an incorrect CD version. The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk.
Recovery options Notes: 1. If the optical drive is not attached to your ThinkPad computer during recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, install the optical drive in the Ultrabay Slim before performing a recovery operation. 2.
You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
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Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector.
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Upgrading the hard disk drive 7. Attach the side rubber rails to a new hard disk drive. 8. Insert the hard disk drive into the hard disk drive bay; then firmly install them. 9. Reinstall the cover of the bay, and reinstall the screw. 10.
Replacing memory Important Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate (DDR) synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer.
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Replacing memory 6. Turn the computer over again, and open the computer display. Pick the palm rest off the computer as shown in the drawing below. 7. Open up the keyboard side of the palm rest first 1 , and then release the palm rest from the computer 2 .
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8. Detach the fingerprint reader connector by lifting the palm rest away from the computer. 9. If two SO-DIMMs are already installed in the memory slot, remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time.
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Replacing memory 11. Attach the fingerprint reader connector. 12. Reinstall the palm rest. 14-inch model Align the palm rest with the front side of the computer, then pivot it downward. ® ThinkPad T60 Service and Troubleshooting Guide...
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Replacing memory Make sure that the palm rest completely covers the front side of the computer as shown in the drawing below. Chapter 7. Upgrading and replacing devices...
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Replacing memory Push the palm rest a little towards the keyboard 1 ; then press the left top 2 and right top 3 edges of the palm rest to fit it into place. ® ThinkPad T60 Service and Troubleshooting Guide...
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Replacing memory 15-inch model Align the palm rest with the front side of the computer; then, holding it as shown in the drawing 1 , attach the palm rest from the front center. Press the left top edge of the palm rest as shown in the drawing below to snap it in place.
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Replacing memory 14. Reinstall the battery. 15. Turn the computer over, and reconnect the ac adapter and the cables to the computer. To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. While the “To interrupt normal startup, press the blue ThinkVantage button”...
If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
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Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.
Support Web site at www.lenovo.com/think/ support. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
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® ThinkPad T60 Service and Troubleshooting Guide...
NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a. parts and labor during the first year of the warranty period; and b.
1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine ®...
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Lenovo at any time on your request. You may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned.
United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below. Worldwide telephone list Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/think/support and click Support phone list. Country or Region Africa...
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Toll Free within the Dominican Republic: 1-200-1929 Lenovo Customer Support Center - toll free 1-866-434-2080 (Spanish) 1-800-426911 (Spanish) 250-5696 800-6264 (Lenovo Customer Support Center - toll free) (Spanish) +386-61-1796-699 09-459-6960 warranty service and support: +358-800-1-4260 (Finnish) 0238-557-450 warranty service and support:...
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1800-88-8558 (English, Bahasa, Melayu) +356-23-4175 001-866-434-2080 (Spanish) +44 (0)1475-555-055 +31-20-514-5770 (Dutch) 0800-733-222 (English) 001-800-220-1830 (Lenovo Customer Support Center - toll free) (Spanish) 6681-1100 warranty service and support: 8152-1550 (Norwegian) 206-6047 001-866-434-2080 (Lenovo Customer Support Center - toll free) (Spanish) 0-800-50-866 (Spanish)
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Country or Region Sri Lanka Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States Uruguay Venezuela Vietnam Telephone Number +94-11-2448-442 (English) 08-477-4420 warranty service and support: 077-117-1040 (Swedish) 058-333-0900 warranty service and support: 0800-55-54-54 (German, French, Italian) 886-2-8723-9799 (Mandarin) 1-800-299-229 (Thai) 00800-4463-2041 (Turkish) 01475-555-055 warranty service and support:...
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® ThinkPad T60 Service and Troubleshooting Guide...
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The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/think/support/site.wss/document.do?lndocid =part-video v The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page ®...
Features Processor v See the system properties of your computer. You can do this as follows: right-click the My computer icon on your desktop, from the pull down menu select Properties. Memory v Double data rate (DDR) synchronous dynamic random access memory (DRAM) II Storage device v 2.5-inch hard disk drive...
Specifications Specifications Size 14-inch model v Width: 311 mm (12.2 in.) v Depth: 255 mm (10.0 in.) v Height: 26.6 to 31.4 mm (1.0 to 1.2 in.) 15-inch model v Width: 330 mm (13.0 in.) v Depth: 266.7 mm (10.5 in.) v Height: 27.7 to 32.5 mm (1.09 to 1.28 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft)
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Because Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the...
Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.
TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.
ask for a repair service provided by IBM. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow the instructions. If you use a ThinkPad computer at home and need to dispose of a lithium battery, you must comply with local ordinances and regulations.
est apposée à différents produits pour signaler qu’ils ne doivent pas être jetés mais récupérés, selon les dispositions énoncées dans la directive. IBM Lotus Software Offer About the offer: As a qualifying ThinkPad computer customer, you are receiving a single, limited license for the Lotus Notes a single license for the Lotus SmartSuite to install and use this software on your new ThinkPad computer using one of the following options:...
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Customer Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport. International Program License Agreement:The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software.
#03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad PS/2 Rapid Restore Rescue and Recovery...
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Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/sites/corporate/tradmarx.htm) Other company, product, or service names may be trademarks or service marks of others.
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® ThinkPad T60 Service and Troubleshooting Guide...