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• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) available that apply to your hardware.
The following items are not covered:
• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX.
• Identification of software problem sources
• Configuration of UEFI as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product,
see Appendix A, "Warranty information" in the Safety and Warranty Guide.
If possible, be near your computer when you make your call in case the technical assistance representative
needs to help you resolve a computer problem. Please ensure that you have downloaded the most current
drivers and system updates, run diagnostics, and recorded information before you call. When calling for
technical assistance, please have the following information available:
• Machine Type and Model
• Serial numbers of your computer, monitor, and other components, or your proof of purchase
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information for your system
Telephone numbers
Note: Telephone numbers are subject to change without notice. For the latest list of Customer
Support Center telephone numbers and hours of operation, visit the Support Web site at
http://www.lenovo.com/support/phone.
Table 8. World-wide telephone list
Country or Region
Africa
Argentina
Australia
Austria
Belgium
Bolivia
Telephone Number
Africa: +44 (0)1475-555-055
South Africa: +27-11-3028888, 0800110756
and +27-11- 3027252
Central Africa: Contact the nearest Lenovo Business Partner
0800-666-0011 (Spanish)
131-426 (English)
0043-0810-100654 (Warranty service and support)
(German)
02-225-3611 (Warranty service and support)
(Dutch and French)
0800-10-0189 (Spanish)
.
Chapter 11
Getting support
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