Help And Service; Using The Documentation And Diagnostic Programs; Calling For Service - Lenovo ThinkCentre M58e 7268 User Manual

v Access the online manuals for your products.
v Access the Lenovo Statement of Limited Warranty.
v Access troubleshooting and support information for your computer model and
v Find the service and support phone numbers for your country or region.
v Find a Service Provider located near you.

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 6, "Troubleshooting
and diagnostics," on page 57. For information on additional resources to help you
troubleshoot your computer problem, see "Information resources" on page 63.
If you suspect a software problem, see the documentation that comes with the
operating system or software program, including readme files and online help.
Most computers come with a set of diagnostic programs that you can use to help
you identify hardware problems. For instructions on using the diagnostic
programs, see "Diagnostic programs" on page 58.
You can get the latest technical information and download device drivers and
updates from the Lenovo Support Web site at:
http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone
through the Customer Support Center.
The following services are available during the warranty period:
v Problem determination - Trained service personnel are available to assist you
v Hardware repair - If the problem is caused by hardware under warranty, trained
v Engineering Change management - There might be changes that are required
These items are not covered by the warranty:
v Replacement or use of parts not manufactured for or by Lenovo or
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
Refer to the safety and warranty information that is provided with your computer
for a complete explanation of warranty terms. You must retain your proof of
purchase to obtain warranty service.
other supported products.
with determining a hardware problem and deciding what action is necessary to
fix the problem.
service personnel are available to provide the applicable level of service.
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.
non-warranted Lenovo parts
Chapter 7. Getting information, help, and service
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