Dell Latitude 3390 Owner's Manual
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Dell Latitude 3390 Owner's Manual

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Dell Latitude 3390 2-in-1
Owner's Manual
Regulatory Model: P69G
Regulatory Type: P69G001
August 2020
Rev. A02

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  • Page 1 Dell Latitude 3390 2-in-1 Owner's Manual Regulatory Model: P69G Regulatory Type: P69G001 August 2020 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer....................7 Safety instructions................................7 Before working inside your computer..........................7 Turning off your computer............................8 After working inside your computer..........................8 Chapter 2: Removing and installing components................9 Screw size list..................................9 Base cover.....................................9 Removing the base cover............................9 Installing the base cover..............................11 Battery....................................11 Removing the battery..............................
  • Page 4 Input-Output board................................27 Removing the Input-Output board.......................... 27 Installing the Input-Output board..........................29 Touchpad.....................................30 Removing the touchpad ............................30 Installing the touchpad............................... 32 Display assembly................................32 Removing the display assembly..........................32 Installing the display assembly..........................35 Display panel..................................35 Removing the display panel............................35 Installing the display panel............................36 Display hinges..................................
  • Page 5 Adjusting brightness in Windows 10..........................54 Cleaning the display................................54 Using touch screen in Windows 10..........................54 Connecting to external display devices........................54 Realtek ALC3253 Waves MaxxAudio Pro controller....................55 Downloading the audio driver...........................55 Identifying the audio controller in Windows 10....................55 Changing the audio settings.............................
  • Page 6 Supported operating systems............................78 Downloading drivers................................78 Intel chipset drivers..............................78 Intel HD Graphics drivers............................79 Realtek HD audio drivers............................80 Network drivers................................80 Chapter 7: Troubleshooting......................81 Enhanced Pre-Boot System Assessment — ePSA diagnostics................82 System diagnostic lights..............................82 Chapter 8: Contacting Dell......................84 Contents...

  • Page 7: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 8: Turning Off Your Computer

    After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your computer. CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Steps 1.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Screw size list Table 1. Latitude 3390 2-in-1 screw size list M2x2 M2.5x2.5 M2.5xL1. Component M2x3 (Big M2x2 M2.5x5 M2.5x6 (Big M2x3.5...
  • Page 10 4. Using a plastic scribe, pry the base cover from the edges of the laptop chassis [1]. NOTE: Pry the edges clockwise, starting from the lower left side of the air vent. 5. Lift the base cover away from the laptop [2]. Removing and installing components...

  • Page 11: Installing The Base Cover

    Installing the base cover Steps 1. Align the edges of the base cover with the laptop and press until it clicks into place. 2. Tighten the screws to secure the base cover to the laptop. 3. Follow the procedure in After working inside your computer.

  • Page 12: Installing The Battery

    Installing the battery Steps 1. Insert the battery into the slot on the laptop. 2. Tighten the M2x3 screws (4) to secure the battery to the laptop. 3. Connect the battery cable to the connector on the system board 4. Install the base cover.
  • Page 13 4. To remove the power button: a. Undo the power button from the retention hooks on the palmrest [1]. b. Lift and remove the power button from the palmrest assembly [2]. Removing and installing components...

  • Page 14: Installing The Power And Volume Control Board

    Installing the power and volume control board Steps 1. Place the power and volume control board on the laptop chassis. NOTE: Place the power and volume control board into the two plastic placeholders which secures the board to the system chassis. 2.

  • Page 15: Hard Disk Drive (Hdd)

    Hard disk drive (HDD) Removing the HDD Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the HDD: a. Disconnect the HHD cable from the connector on the system board [1]. NOTE: Ensure to pull the HDD cable by the plastic handle to avoid damage to the connector and cable.

  • Page 16: Solid State Drive (Ssd)

    6. Follow the procedure in After working inside your computer. Solid State Drive (SSD) Removing the SSD Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery hard drive assembly 3. To remove the M.2 SSD: a.

  • Page 17: Installing The Hdd

    Installing the HDD Steps 1. To install the SSD (solid state drive): a. Place the HDD (hard drive) interposer board on the HDD assembly and install the three (M2.5x6) screws. b. Slide and install the SSD into the M.2 slot available on the HDD interposer board. c.

  • Page 18: Coin-Cell Battery

    Coin-cell battery Removing the coin cell battery Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the coin cell battery: a. Disconnect the coin cell battery from the connector on the system board [1]. b.

  • Page 19: Wlan Card

    WLAN card Removing the WLAN card Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove WLAN card: a. Remove the M2x3 screw (1) that secures the WLAN card to the laptop [1]. b.

  • Page 20: Installing The Wlan

    Installing the WLAN Steps 1. Slide and connect the WLAN card to the connector on the system board. 2. Connect the WLAN cables to the connectors on the WLAN card. 3. Place the metal bracket to secure the WLAN cables. 4.

  • Page 21: Installing The Memory Module

    5. Repeat steps 3 and 4 to remove the second memory module (if available or shipped with the system). Installing the memory module About this task NOTE: Install the second memory module with DRAM chips facing downward. Steps 1. Insert the memory module into the memory module socket until the retention clips secure the memory module. NOTE: Ensure to hear a click sound when the memory module is secured.

  • Page 22: System Fan

    System fan Removing the system fan Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the system fan: a. Disconnect the system fan cable from the connector on the system board [1]. b.

  • Page 23: Heat Sink

    base cover 5. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the heat sink: a.

  • Page 24: Led Board

    battery base cover 4. Follow the procedure in After working inside your computer. LED board Removing the LED board Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the LED board: a.

  • Page 25: Installing The Led Board

    NOTE: The LED board is secured on a cylindrical plastic hook. Ensure to lift the board without a damage to the LED board hole, that secures it on the system board. Installing the LED board Steps 1. Insert the LED board into the slot on the laptop. NOTE: Ensure to align the LED board hole to the cylindrical hook to secure the board on the system board.
  • Page 26 3. To remove speakers: a. Remove the mylar tape that secures the speaker cable on the system board [1]. NOTE: Lift the latch and release the LED board cable from the laptop, before un-routing the speaker cable. b. Disconnect the speaker cable from the connector on the system board [2]. c.

  • Page 27: Installing The Speakers

    Installing the speakers Steps 1. Insert the speakers into the slot on the laptop. 2. Route the speaker cable through the cable routing clips. 3. Paste the Mylar tape to secure the speaker cable on the system board. 4. Connect the speaker cable to the connector on the system board. 5.
  • Page 28 NOTE: Ensure to pull the copper lever by an angle 15° to 20°, to avoid damage to the connector copper pins. c. Disconnect the coin cell battery and power and volume button board cables from the I/O board [3]. d. Remove the M2x3.5 screw (2) that secures the I/O board to the laptop chassis [1]. e.

  • Page 29: Installing The Input-Output Board

    Installing the Input-Output board Steps 1. Place the I/O board on the laptop. 2. Tighten the M2x3.5 screws (2) to secure the I/O board to the laptop. 3. Connect the coin cell battery and power and volume button board cables to the connector on the I/O board. 4.

  • Page 30: Touchpad

    Touchpad Removing the touchpad Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the touchpad metal bracket: a. Remove the mylar tapes that secures the speaker cable to the laptop [1]. b.
  • Page 31 5. To remove touchpad board: a. Remove the M2x2 screws (4) that secure the touchpad to the laptop [1]. b. Lift the touchpad away from the laptop chassis [2]. Removing and installing components...

  • Page 32: Installing The Touchpad

    Installing the touchpad Steps 1. Place the touchpad board on the laptop. 2. Tighten the M2x2 screws (4) to secure the touchpad to the laptop. 3. Place the metal tab over the touchpad. 4. Tighten the M2x2 screws (4) to secure the metal tab. 5.
  • Page 33 4. Turn the computer over and open the display. 5. To remove display assembly: a. Remove the screws that secure the display assembly to the laptop chassis [1]. b. Lift the display assembly away from the laptop chassis [2]. Removing and installing components...
  • Page 34 Removing and installing components...

  • Page 35: Installing The Display Assembly

    Installing the display assembly Steps 1. Align the display assembly with the screw holders on the laptop chassis. 2. Tighten the screw to secure the display assembly to the laptop chassis. 3. Close the display and turn the laptop over. 4.

  • Page 36: Installing The Display Panel

    Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery display assembly 3. To release the display panel: a. Using a plastic scribe, pry the display cover from the edges to release it from the display assembly [1] b.

  • Page 37: Display Hinges

    Display hinges Removing the display hinges Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery display assembly display panel 3. To remove the display hinges: a. Release the WLAN antenna cables from the right hinge bracket [1]. b.

  • Page 38: Display Cover

    4. Install the: display panel display assembly battery base cover 5. Follow the procedure in After working inside your computer. Display cover Removing the display cover Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery display assembly...

  • Page 39: Installing The Display Cover

    Installing the display cover Steps 1. Route the display cable and touch screen board cable to the display hinge. 2. Place the display cover on the display assembly and press along the edges to secure it. 3. Install the: display assembly battery base cover 4.

  • Page 40: Installing The Camera

    Installing the camera Steps 1. Connect the camera cable to the connector on the camera module. 2. Insert the camera module into the slot on the display panel. 3. Install the: display cover display assembly battery base cover 4. Follow the procedure in After working inside your computer.

  • Page 41: Installing The Display Cable

    display cover 3. To remove the display cable: a. Peel the adhesive tape and pull the latch to release the cables [1]. NOTE: Remove the tape cautiously for reuse. b. Disconnect the sensor board cable and the display cable from the display panel [2]. c.

  • Page 42: Power Connector Port

    6. Follow the procedure in After working inside your computer. Power connector port Removing the power connector port Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the power connector port: a.

  • Page 43: System Board

    2. Tighten the M2x3 screw (1) to secure the power connector port to the laptop. 3. Connect the power connector port cable to the connector on the system board. 4. Install the: battery base cover 5. Follow the procedure in After working inside your computer.
  • Page 44 Remove the metal bracket screws (2) that secures the USB Type-C to the system board [1]. k. Lift the metal bracket from the system board [2]. Removing and installing components...
  • Page 45 4. To remove the system board: a. Remove the screws (3) that secure the system board to the laptop [1]. b. Lift the system board away from the laptop[2]. Removing and installing components...

  • Page 46: Installing The System Board

    Installing the system board Steps 1. Place the system board on the laptop. 2. Tighten the screws to secure the system board to the laptop. 3. Connect the following cables to the connectors on the system board: a. display cable b.

  • Page 47: Installing The Palmrest

    The palmrest is the last component, after removing all the components. Installing the palmrest Steps 1. Place the palmrest on a flat surface. 2. Install the: system board speakers display assembly power connector port I/O board LED board heat sink touchpad system fan coin cell battery...

  • Page 48: Chapter 3: Technology And Components

    Technology and components Power adapter This laptop is shipped with the 45 W power adapter. This adapter uses an E4 connector. WARNING: When you disconnect the power adapter cable from the laptop, grasp the connector, not the cable itself, and then pull firmly but gently to avoid damaging the cable. WARNING: The power adapter works with electrical outlets worldwide.
  • Page 49 Table 2. Performance features (continued) Feature Feature description SKL-Y SKL-U SKL-H Intel Smart Cache Technology with last level cache (LLC) sharing between Processor and GFx cores Intel Smart Sound Technology Intel Turbo Boost Technology 2.0 Last Level Cache (LLC) Up to 4M Up to 4M Up to 4M Voltage Optimizer...

  • Page 50: Identifying Processors In Windows 10

    Table 2. Performance features (continued) Feature Feature description SKL-Y SKL-U SKL-H Windows 8.1 (64-bit) Linux (kernel and associated modules) Chrome Android Identifying processors in Windows 10 Steps 1. Tap Search the Web and Windows. 2. Type Device Manager. 3. Tap Processor. The processor information is displayed.

  • Page 51: Verifying The Processor Usage In Resource Monitor

    Downloading the chipset driver Steps 1. Turn on the laptop. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model.

  • Page 52: Identifying The Chipset In Device Manager On Windows 10

    Downloading drivers Steps 1. Turn on the laptop. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model.

  • Page 53: Identifying The Display Adapter

    Identifying the display adapter Steps 1. Right Click the Start menu. 2. Select Device Manager. 3. Expand Display adapters. The display adapters are displayed. Changing the screen resolution Steps 1. Right click on the desktop and select Display Settings. 2. Tap or click Display settings. The Setting window is displayed.

  • Page 54: Display Options

    Display options This laptop has 13.30– inch FHD with 1920 x 1080 resolution (maximum). Adjusting brightness in Windows 10 About this task To enable or disable automatic screen brightness adjustment: Steps 1. Swipe-in from the right edge of the display to access the Action Center. 2.

  • Page 55: Realtek Alc3253 Waves Maxxaudio Pro Controller

    Downloading the audio driver Steps 1. Turn on the laptop. 2. Go to www.Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop and click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model.

  • Page 56: Changing The Audio Settings

    Changing the audio settings Steps 1. Tap or touch the Search the web and Windows and type Dell Audio. 2. Start the Dell Audio utility from the left pane. WLAN cards This laptop supports the Intel Dual Band Wireless AC 7265 card...

  • Page 57: Identifying The Hard Drive In The Bios

    1. Turn on or restart your system. 2. When the Dell logo appears, perform the following action to enter the BIOS setup program: ● With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
  • Page 58 Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and Full-Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and Full- Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to maintain backward compatibility.

  • Page 59: Hdmi 1.4

    Compatibility The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as before.

  • Page 60: Usb Powershare

    USB Powershare USB PowerShare is a feature which allows for external USB devices (i.e. cellular phones, portable music players, etc.) to charge using the portable system's battery. Only the USB connector with a SS+USB+Battery--> icon, can be used. This functionality is enabled in the system setup under the On Board Devices heading. You can select how much of the battery's charge can be used as well (pictured below).

  • Page 61: Memory Features

    2. Select Camera from the apps list. 3. If the Camera App is not available in the apps list, search for it. Memory features This laptop supports 4–16 GB DDR4 SODIMM memory, up to 2133 MHz. Technology and components...

  • Page 62: Verifying System Memory In Windows 10

    Testing memory using ePSA Steps 1. Turn on or restart your system. 2. Perform one of the following actions after the Dell logo is displayed: ● With keyboard — Press F12. The PreBoot System Assessment (PSA) starts on your system.

  • Page 63: Chapter 4: System Specifications

    System specifications Keyboard specifications Feature Specification Number of keys ● United States: 80 keys ● United Kingdom: 81 keys ● Japan: 84 keys Size ● X= 19.05 mm key pitch ● Y= 18.05 mm key pitch Display specifications Feature Specification Type Touch FHD AG Height...

  • Page 64: Communication Specifications

    Feature Specification ● One USB 3.1 Gen 1-Type A with PowerShare ● One USB 2.0 NOTE: USB Type-C port does not support the WD15 USB Type C Dock. M.2 card 2230 x1 for the WLAN+ Bluetooth Communication specifications Features Specification Wireless ●...

  • Page 65: Audio Specifications

    Audio specifications Feature Specification Types High-definition audio Controller Realtek ALC3253 with Waves MaxxAudio pro Stereo 24-bit (analog-to-digital and digital-to-analog) conversion Internal interface High-definition audio codec External microphone-in and stereo headphones/headsets/speakers universal connector interface Speakers Power / Peak Power : 2X2Wrms/2X2.5Wpeak Internal speaker 2 watt per channel amplifier...

  • Page 66: Touchpad Specifications

    Feature Specification Flash EPROM SPI 128 Mbits PCIe bus 100 MHz External Bus PCIe Gen3 (8 GT/s) Frequency Touchpad specifications Feature Specification Resolution ● Horizontal – 1228 dpi ● Vertical – 748 dpi Size ● Width: 105mm ● Height: 65mm Battery specifications Feature Specification...

  • Page 67: Ac Adapter Specifications

    AC Adapter specifications Feature Specification Type 45 W Input voltage 100 V AC to 240 V AC Input current 1.3 A (maximum) Input frequency 50 Hz to 60 Hz Output current 2.31 A (continuous) Rated output 19.5 +/– 1.0 V DC voltage Temperature 0°C to 40°C (32°F to 104°F)

  • Page 68: Chapter 5: System Setup

    System Setup System setup options NOTE: Depending on the laptop and its installed devices, the items listed in this section may or may not appear. General screen options This section lists the primary hardware features of your computer. Option Description System ●...

  • Page 69: System Configuration Screen Options

    System Configuration screen options Option Description SATA Operation Allows you to configure the internal SATA hard-drive controller. The options are: ● Disabled ● AHCI: This option is enabled by default. Drives Allows you to configure the SATA drives on board. All drives are enabled by default. The options are: ●...
  • Page 70 Option Description NOTE: You must set the admin password before you set the system or hard drive password. Deleting the admin password automatically deletes the system password and the hard drive password. NOTE: Successful password changes take effect immediately. Default setting: Not set System Allows you to set, change or delete the system password.

  • Page 71: Secure Boot Screen Options

    Option Description Admin Setup Allows you to prevent users from entering the setup when an Administrator password is set. Lockout Default Setting: Enable Admin Setup Lockout is not selected. Secure Boot screen options Option Description Secure Boot This option enables or disables the Secure Boot feature. Enable ●...

  • Page 72: Power Management Screen Options

    ● Adaptive Configuration ● Standard — Fully charges your battery at a standard rate. ● ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This option is enabled by default. ● Primarily AC use ●...

  • Page 73: Post Behavior Screen Options

    POST Behavior screen options Option Description Adapter Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power Warnings adapters. Default setting: Enable Adapter Warnings Mouse/Touchpad Allows you to define how the system handles mouse and touch pad input. The options are: ●...

  • Page 74: Maintenance Screen Options

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 75: Navigation Keys

    Steps 1. Restart the computer. 2. Go to Dell.com/support. ● Enter the Service Tag or Express Service Code and click Submit. ● Click Detect Product and follow the instructions on screen. 3. If you are unable to detect or find the Service Tag, click Choose from all products.

  • Page 76: System And Setup Password

    System and setup password Table 5. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.
  • Page 77 Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter. The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, alter or delete the existing system password and press Enter or Tab. 4.

  • Page 78: Chapter 6: Software

    Windows ● Microsoft Windows 10 Pro 64 bit ● Microsoft Windows 10 Home 64 bit Other OS media support ● Dell.com/support to download eligible Windows OS ● USB media available as upsell Downloading drivers Steps 1. Turn on the notebook.

  • Page 79: Intel Hd Graphics Drivers

    Table 7. Intel chipset drivers Before installation After installation Intel HD Graphics drivers Verify if the Intel HD Graphics drivers are already installed in the laptop. Table 8. Intel HD Graphics drivers Before installation After installation Software...

  • Page 80: Realtek Hd Audio Drivers

    Verify if the Realtek audio drivers are already installed in the laptop. Table 9. Realtek HD audio drivers Before installation After installation Network drivers Install the WLAN and Bluetooth drivers from the Dell support site. Verify if the Network drivers are already installed in the laptop. Software...

  • Page 81: Chapter 7: Troubleshooting

    6. If the LCD has color problems, run the ePSA diagnostics. 7. If the LCD has burned-out pixels, verify that the LCD is still within LCD standard guidelines. For Dell internal users only, click here. BIOS If users have problems while using the notebook, the problems may be related to BIOS settings configured incorrectly in BIOS/System Setup.

  • Page 82: Enhanced Pre-Boot System Assessment - Epsa Diagnostics

    Table 10. Troubleshooting (continued) Issue Suggested Troubleshooting Steps Integrated NIC If the system is not able to identify any network after connecting the network cable to the network port, try the following troubleshooting steps: 1. Make sure that the network driver has been installed and is working properly. 2.
  • Page 83 NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status. Solid white –...

  • Page 84: Chapter 8: Contacting Dell

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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