LaCie 301316U User Manual page 28

LaCie Little Big Disk Quadra
User Manual
Problem
The drive is not recog-
nized by the computer.
Error messages under
Mac OS 10.x.
The drive is working
slowly.
The drive is not running
noticeably faster when
connected via Hi-Speed
USB 2.0.
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Question
Has the drive been formatted?
Does your computer's operat-
ing system support the file
system?
Did you get an "Error –50"
message while copying to a
FAT 32 volume?
Did you get an error message
telling you that the drive has
been disconnected when
coming out of sleep mode?
Are you having problems get-
ting your FireWire device to be
recognized?
Are there other USB, eSATA or
FireWire devices connected to
the same port or hub?
Are you operating in Mac OS
9.x?
Is the drive connected to a
USB port on your computer, or
to a USB hub?
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Does your computer or oper-
ating system support Hi-Speed
USB 2.0?
P
oulton
Solution
Make sure that the drive has been formatted properly. Please see sec-
tions 3. Optional Formatting And Partitioning.
Check your computer's documentation and see sections
Formatting And Partitioning
When copying files or folders from Mac OS 10.x to a FAT 32 volume,
certain characters cannot be copied. These characters include, but are
not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters
are not being used.
Simply ignore this message. The drive will remount to the desktop.
LaCie drives conserve power by spinning down when you set your
computer to sleep mode, and when the computer is "woken" from
sleep, it does not give the drive enough time to spin-up from its sleep
mode.
If you are having problems with your FireWire connection under Mac
OS 10.2.x, upgrade to Mac OS X 10.2.8 or later.
Disconnect any other USB, eSATA or FireWire devices and see if the
drive's performance increases.
Apple does not support the Hi-Speed USB 2.0 standard under Mac
OS 9.x. You will be limited to the slower transfer rates of the original
USB standard.
If your drive is connected to a USB 1.1 port or hub, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
performance levels when it is connected directly to a Hi-Speed USB
2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate
at the slower USB 1.1 transfer rates.
Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, un-install
the drivers and re-install them.
See section 1.2. Minimum System
Troubleshooting
and 3.1. Finding the File System Format.
Requirements.
page 7
3. Optional