Fault
The programme does
not start.
The door cannot
be opened.
The water is not drain-
ing.
Cause and troubleshooting
Clean the pump unit.
2.
→ "Cleaning the detergent drawer", Page 43
Switch the appliance on.
3.
If the display appears again after you clean the
4.
pump unit, call customer service.
→ "Customer Service", Page 60
Note: You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
→ "Buttons", Page 25
The detergent drawer has not been pushed in fully.
Push in the detergent drawer until the symbol goes
▶
out.
is activated.
Rinse Hold
Continue the programme by selecting Spin or
▶
Drain and pressing
→ "Resuming the programme when the programme
status is Rinse Hold", Page 36
The temperature is too high.
Wait until the temperature has dropped.
▶
→ "Cancelling the programme", Page 36
▶
Water level is too high.
Select a suitable programme for draining.
▶
→ "Programmes", Page 28
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 59
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
Drain pump is blocked.
→ "Cleaning the drain pump", Page 45
▶
is activated.
Rinse Hold
Continue the programme by selecting Spin or
▶
Drain and pressing
→ "Resuming the programme when the programme
status is Rinse Hold", Page 36
The water outlet hose is connected too high.
Troubleshooting en
.
.
51