DENAGO CITY MODEL 1 Owner's Manual
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DENAGO CITY MODEL 1 Owner's Manual

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EBIKE
OWNER'S
MANUAL
CITY MODEL 1 • VERSION 1
This manual meets EN ISO-4210, 16 CFR 1512 and EN 16054 Standards

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  • Page 1 EBIKE OWNER’S MANUAL CITY MODEL 1 • VERSION 1 This manual meets EN ISO-4210, 16 CFR 1512 and EN 16054 Standards...
  • Page 2 Please contact BIKE.com at cs@bike.com or call at 1-(877)-755-2453(BIKE) or see your dealer for all service, repair, or maintenance. Your dealer may also be able to refer you to classes, clinics, or books on eBike use, service, repair, or maintenance. CITY MODEL 1 • VERSION 1...

  • Page 3: Table Of Contents

    23 and its components E. Brake reach p. 23 Appendix D Fastener Torque Specification p. 71-73 4. Tech p. 24-49 Appendix E Trouble Shooting-BIKE p. 74 A. Wheels p. 24-26 Appendix F Trouble Shooting-Monitor p. 75 page 3 • DENAGO...

  • Page 4: General Warning

    Manual makes no representation about the safe use of the eBike under all conditions. There are risks associated with the use of any eBike which cannot be predicted or avoided, and which are the sole responsibility of the rider. CITY MODEL 1 • VERSION 1...

  • Page 5: A Special Note To Parents

    Failure to follow this warning could result in serious injury or death. Be aware and understand all rules, regulations, and laws. Always reference and know your local laws. https://www.peopleforbikes.org/electric-bikes/policies-and-laws page 5 • DENAGO...

  • Page 6: First

    Section 4.E. to check whether you have toeclip overlap. 6. Does your eBike have suspension? If so, check Section 4.F. Suspension can change the way an eBike performs. Follow the suspension manufacturer’s instructions for use, adjustment, and care. CITY MODEL 1 • VERSION 1...

  • Page 7: Anatomy Of Your Bike

    Note that there are some components that require special tools and knowledge. In Sections 3 and 4 we discuss the items that you may be able to adjust yourself. All other adjustments and repairs should be done by a qualified eBike mechanic. page 7 • DENAGO...
  • Page 8 See Section 4.A. ☐ Seat post: If your seat post has an over-center cam action fastener for easy height adjustment, check that it is properly adjusted and in the locked position. See Section 4.B. CITY MODEL 1 • VERSION 1...

  • Page 9: First Ride

    If you have any questions, or if you feel anything about the eBike is not as it should be, consult BIKE.com at cs@bike.com or call at 1-(877)-755-2453(BIKE) or ask your dealer your dealer before you ride again. page 9 • DENAGO...

  • Page 10: The Basics

    Before you attempt to jump, do stunt riding or race with your eBike, read and understand Section 2.F. 7. Ride at a speed appropriate for conditions. Higher speed means higher risk. CITY MODEL 1 • VERSION 1...

  • Page 11: Riding Safety

    15. Never ride your eBike while under the influence of alcohol or drugs. 16. If possible, avoid riding in bad weather, when visibility is obscured, at dawn, dusk or in the dark, or when extremely tired. Each of these conditions increases the risk of accident. page 11 • DENAGO...

  • Page 12: Off Road Safety

    To make sure that you can slow down and stop safely in wet conditions, ride more slowly and apply your brakes earlier and more gradually than you would under normal, dry conditions. See also Section 4.C. CITY MODEL 1 • VERSION 1...

  • Page 13: Night Riding

    • Make sure your clothing or anything you may be carrying on the eBike does not obstruct a reflector or light. • Make sure that your eBike is equipped with correctly positioned and securely mounted reflectors. page 13 • DENAGO...

  • Page 14: Extreme, Stunt Or Competition Riding

    Know your limits and always wear a helmet and other appropriate safety gear. Even with state-of-the-art protective safety gear, you could be seriously injured or killed when jumping, stunt riding, riding downhill at speed or in competition CITY MODEL 1 • VERSION 1...

  • Page 15: Changing Components Or Adding Accessories

    WARNING: Changing the components on your eBike with other than genuine replacement parts may compromise the safety of your eBike and may void the warranty. Check with your dealer before changing the components on your eBike. page 15 • DENAGO...

  • Page 16: E-Components

    If you have any questions, or if you feel anything about the eBike is not as it should be, consult BIKE.com at cs@bike.com or call at 1-(877)-755-2453(BIKE) or ask your dealer your dealer before you ride CITY MODEL 1 • VERSION 1...

  • Page 17: Fit

    You must be able to adjust your saddle position as described in 3.B without exceeding the limits set by the height of the top of the seat tube and the” Minimum Insertion” or “Maximum Extension” mark on the seat post. page 17 • DENAGO...

  • Page 18: Saddle Position

    (Appendix D or the manufacturer’s instructions). Once the saddle is at the correct height, make sure that the seat post does not project from the frame beyond its “Minimum Insertion” or “Maximum Extension” mark (FIG. 6). CITY MODEL 1 • VERSION 1...
  • Page 19 Always tighten fasteners to the correct torque. Bolts that are too tight can stretch and deform. Bolts that are too loose can move and fatigue. Either mistake can lead to a sudden failure of the bolt, causing you to lose control and fall. page 19 • DENAGO...
  • Page 20 If you choose to make your own saddle height adjustment: CITY MODEL 1 • VERSION 1...

  • Page 21: Handlebar Height And Angle

    BIKE.com at cs@bike.com or call at 1-(877)-755-2453(BIKE) or ask your dealer for all service to show you how to adjust. Do not attempt to make the adjustment yourself, as changing stem angle may also require adjustments to the Ebikes controls. page 21 • DENAGO...

  • Page 22: Control Position Adjustments

    Brake lever travel insufficient to apply full braking power can result in loss of control, which may result in serious injury or death. CITY MODEL 1 • VERSION 1...

  • Page 23: Tech

    Please contact BIKE.com at cs@bike.com or call at 1-(877)-755-2453(BIKE) or ask your dealer for all service to instruct you in correct wheel removal and installation and ask for any available manufacturer’s instructions. page 23 • DENAGO...
  • Page 24 3. Each time, before you ride the Ebike, check that the wheel is securely clamped. The clamping action of a correctly secured wheel must emboss the surfaces of the dropouts. Fig. 10. A Fig. 10. B CITY MODEL 1 • VERSION 1...
  • Page 25  b. The integral type is molded, cast or machined into the outer faces of the front fork dropouts. Please contact BIKE.com at cs@bike.com or call at 1-(877)-755-2453(BIKE) or ask your dealer for all service to explain the particular secondary retention device on your Ebike. page 25 • DENAGO...

  • Page 26: Wheels With Cam Action Systems

    Please contact BIKE.com at cs@bike.com or call at 1-(877)-755-2453(BIKE) or ask your dealer for all service to check the adjustment every six months. Do not use a cam-and-cup front wheel on any Ebike other than the one for which your dealer adjusted it. CITY MODEL 1 • VERSION 1...

  • Page 27: Removing And Installing Wheel

    (FIG 10.A). If you have a cam-and-cup system: the nut and cup (FIG 10.B) will have snapped into the recessed area of the fork dropouts and no adjustment should be required. page 27 • DENAGO...
  • Page 28 If your Ebike has rim brakes, disengage the brake’s quick-release mechanism to increase the clearance between the wheel rim and the brake pads (see Section 4.C, FIG 13-17). 3. On a derailleur gear system, pull the derailleur body back with your right hand. CITY MODEL 1 • VERSION 1...
  • Page 29 NOTE: If, on a traditional cam action system, the lever cannot be pushed all the way to a position parallel to the seat stay or chain stay, return the lever to the OPEN position. Then turn the tension adjusting nut counterclockwise one-quarter turn and try tightening the lever again. page 29 • DENAGO...

  • Page 30: Seat Post Cam Action Clamp

    2. Understand and apply the correct technique for clamping your seat post. 3. Before you ride the Ebike, first check that the seat post is securely clamped. CITY MODEL 1 • VERSION 1...

  • Page 31: Brakes

    Some brake force modulators are adjustable. If you don’t like the feel of your brakes, please contact BIKE.com at cs@bike.com or call at 1-(877)-755-2453(BIKE) or ask your dealer for all service about adjusting the brake force modulation. page 31 • DENAGO...
  • Page 32 Ebike (see figs. 12, 13. 14 & 15) and check each time to make sure both brakes work correctly before you get on the Ebike. Fig. 14 Fig. 15 Fig. 13 CITY MODEL 1 • VERSION 1...
  • Page 33 Moisture or dirt on the brake pads reduces their ability to grip. The way to maintain control on loose or wet surfaces is to go more slowly. page 33 • DENAGO...

  • Page 34: Shifting Gears

    A derailleur will shift only if you are pedaling forward. CAUTION: Never move the shifter while pedaling backward, nor pedal backwards immediately after having moved the shifter. This could jam the chain and cause serious damage to the Ebike. CITY MODEL 1 • VERSION 1...
  • Page 35 WARNING: Never shift a derailleur onto the largest or the smallest sprocket if the derailleur is not shifting smoothly. The derailleur may be out of adjustment and the chain could jam, causing you to lose control and fall. FIG 18 page 35 • DENAGO...
  • Page 36 If moving the shift control, one click repeatedly fails to result in a smooth shift to the next gear chances are that the mechanism is out of adjustment. Take the Ebike to your dealer to have it adjusted. CITY MODEL 1 • VERSION 1...

  • Page 37: Pedals

    Practice the use of toeclips and straps where there are no obstacles, hazards, or traffic. Keep the straps loose, and don’t tighten them until your technique and confidence in getting in and out of the pedals warrants it. Never ride in traffic with your toe straps tight. page 37 • DENAGO...

  • Page 38: Ebike Suspension

    For example, when braking, the front of a suspended Ebike dips, compresses or dives. You could lose control and fall if you do not have experience with this system. Learn to handle your suspension system safely. See also Section 4.C. CITY MODEL 1 • VERSION 1...

  • Page 39: Tires And Tubes

    (see FIG 19). The part of this information which is most important to you is Tire Pressure. But some wheel rim manufacturers also specify maximum tire pressure with a label on the rim. page 39 • DENAGO...
  • Page 40 The sidewall marking of a unidirectional tire will have an arrow showing the correct rotation direction. If your Ebike has unidirectional tires, be sure that they are mounted to rotate in the correct direction. CITY MODEL 1 • VERSION 1...
  • Page 41 If you do not apply the patch correctly or apply several patches, the tube can fail, resulting in possible tube failure, which could cause you to lose control and fall. Replace a patched tube as soon as possible. page 41 • DENAGO...

  • Page 42: Ebike Components

    2. Top of battery will be able to be lifted out 3. Remove battery completely and inspect battery and bike connectors to confirm in good shape FIG 21.B FIG 21.A FIG 21.C FIG 21.D FIG 21.E CITY MODEL 1 • VERSION 1...
  • Page 43 2. Insert bottom of battery into the bottom section of the battery chamber on your bicycle. The connectors should engage 3. Lower top of battery into the top of the chamber until you hear a click FIG 22.B FIG 22.C FIG 22.A FIG 22.D FIG 22.E page 43 • DENAGO...
  • Page 44 FIG 23.C FIG 23.D FIG 23.E WARNING: Only use factory supplied battery and battery charger. Failure to do so could result in damage, fire, serious injury or death. Keep battery and charger away from children. CITY MODEL 1 • VERSION 1...

  • Page 45: Motor

    Dispose in a responsible and recycling way. 2. Motor Ebikes have many different styles of motors. Please see your Ebike Spec Guide for full details of what your specific bicycle has. Hub motor (FIG 24) FIG2 4 page 45 • DENAGO...

  • Page 46: Throttle

    All features and adjustments can be made while in a non-riding situation. Any adjustments or changes made while riding can be dangerous and could cause injury or death. CITY MODEL 1 • VERSION 1...

  • Page 47: Harness

    Use of Ebike features is and can be a dangerous and is an increased risk for injury, serious injury or death. Know your bike and your own limitations and always wear a helmet and other appropriate safety gear and know your local laws and regulations. page 47 • DENAGO...

  • Page 48: Service

    1-(877)-755-2453(BIKE) or ask your dealer for all service guidance on what spare parts, such as tires, inner tubes, light bulbs, batteries, patch kit, lubricants etc. it would be appropriate for you to have once you have learned how to replace such parts when they require replacement CITY MODEL 1 • VERSION 1...

  • Page 49: Service Intervals

    • Check the wheel rims for excess wear, dings, dents, and scratches. Consult your dealer if you see any rim damage. • Check to make sure that all parts and accessories are still secure and tighten any that are not. page 49 • DENAGO...
  • Page 50 Ebike. Have your dealer check the brakes. If the chain won’t shift smoothly and quietly from gear to gear, the derailleur is out of adjustment. See your dealer. 8. 8. Every 25 hours of riding: Take your Ebike to your dealer for a complete checkup. CITY MODEL 1 • VERSION 1...

  • Page 51: If Your Ebike Sustains An Impact

    WARNING: A crash or other impact can put extraordinary stress on Ebike components, causing them to fatigue prematurely. Components suffering from stress fatigue can fail suddenly and catastrophically, causing loss of control, serious injury or death. page 51 • DENAGO...

  • Page 52: Appendix A: Teaching Your Child The Rules

    The thing to impress upon your child is that while he/ she may not get hit every time, running stop signs will eventually result in an accident. CITY MODEL 1 • VERSION 1...
  • Page 53 One suggestion is to have your child carry a cell phone, and as an added precaution, tape a phone number to the Ebike so that, in an emergency, an adult will be able to call home. page 53 • DENAGO...
  • Page 54 Use of Ebike features is and can be a dangerous and is an increased risk for injury, serious injury or death. Know your bike and your own limitations and always wear a helmet and other appropriate safety gear and know your local laws and regulations. CITY MODEL 1 • VERSION 1...

  • Page 55: Appendix B: Intended Use

    On the following pages, we generally outline the intended uses of various types of Ebikes. Industry usage conditions are generalized and evolving. Consult BIKE.com at cs@bike.com or call at 1-(877)-755-2453(BIKE) or ask your local dealer for support. page 55 • DENAGO...
  • Page 56 They are not designed to take abuse or be a rugged workhorse. MAXIMUM WEIGHT LIMIT RIDER LUGGAGE* TOTAL lbs / kg lbs / kg lbs / kg 275 / 125 10 / 4.5 285 / 129 * Seat Bag /Handlebar Bag Only CITY MODEL 1 • VERSION 1...
  • Page 57 MAXIMUM WEIGHT LIMIT RIDER LUGGAGE TOTAL lbs / kg lbs / kg lbs / kg 300 / 136 30 / 14 330/ 150 for Touring or Trekking 300 / 136 55 / 25 355 / 161 page 57 • DENAGO...
  • Page 58 300 / 136 5 /2.3 305 / 138 * Seat Bag Only Front suspension frames manufactured with original equipment seat stay and dropout rack mounts only 300 / 136 55 / 25 355 / 161 CITY MODEL 1 • VERSION 1...
  • Page 59 All-Mountain Ebikes are not as rugged as Freeride Ebikes and must not be used for more extreme riding and terrain. MAXIMUM WEIGHT LIMIT RIDER LUGGAGE* TOTAL lbs / kg lbs / kg lbs / kg 300 / 136 5 / 2.3 305 / 138 * Seat Bag Only page 59 • DENAGO...
  • Page 60 Freeride Ebikes are heavier and harder to ride uphill than All-Mountain Ebikes. MAXIMUM WEIGHT LIMIT RIDER LUGGAGE* TOTAL lbs / kg lbs / kg lbs / kg 300 / 136 5 / 2.3 305 / 138 * Seat Bag Only CITY MODEL 1 • VERSION 1...
  • Page 61 Dirt Jumping Ebikes are lighter and more nimble than Freeride Ebikes, but they have no rear suspension and the suspension travel in the front is much shorter. MAXIMUM WEIGHT LIMIT RIDER LUGGAGE TOTAL lbs / kg lbs / kg lbs / kg 300 / 136 300 / 136 page 61 • DENAGO...
  • Page 62 Ebike wheels, but not as strong. MAXIMUM WEIGHT LIMIT RIDER LUGGAGE TOTAL lbs / kg lbs / kg lbs / kg 300 / 136 30 / 13.6 330 / 150 CITY MODEL 1 • VERSION 1...
  • Page 63 Downhill, Freeriding, North Shore. Choose terrain with the abilities of both the Tandem’s captain and stoker in mind. MAXIMUM WEIGHT LIMIT RIDER LUGGAGE TOTAL lbs / kg lbs / kg lbs / kg 500 / 227 75 / 34 575 / 261 page 63 • DENAGO...

  • Page 64: Appendix C: Lifespan Of Your Ebike And Its Components

    We cannot teach you everything you need to know to properly inspect and service your Ebike; and that is why we repeatedly urge you to take your Ebike to your dealer for professional care and attention. CITY MODEL 1 • VERSION 1...
  • Page 65 Metals are comparatively ductile. Ductile means bending, buckling, and stretching before breaking. Generally speaking, of the common Ebike frame building materials steel is the most ductile, titanium less ductile, followed by aluminum. page 65 • DENAGO...
  • Page 66 Eventually it becomes so large that the part is too weak to carry the load that it could carry without the crack. At that point there can be a complete and immedi- ate failure of the part. CITY MODEL 1 • VERSION 1...
  • Page 67 It may not a be a crack, Think about such a noise as a serious warning but whatever is causing the noise should be signal. Note that a well-maintained Ebike will fixed promptly. be very quiet and free of creaks and squeaks. page 67 • DENAGO...
  • Page 68 The composites with the best strength-to-weight ratios are made of carbon fiber in a matrix of epoxy plastic. The epoxy matrix bonds the carbon fibers together, transfers load to other fibers, and provides a smooth outer surface. The carbon fibers are the “skeleton” that carries the load. CITY MODEL 1 • VERSION 1...
  • Page 69 WARNING: Be aware that high temperature in a confined environment can affect the integrity of composite materials, resulting in component failure which could cause you to lose control and fall. page 69 • DENAGO...
  • Page 70 WARNING: Do not ride an Ebike or component with any delamination or crack. Riding a delaminated or cracked frame, fork or other component could lead to complete failure, with risk of serious injury or death. CITY MODEL 1 • VERSION 1...
  • Page 71 Ebike. This means that they have met test criteria and have reasonable fatigue life. It does not mean that the original components will last forever. They won’t.and provides a smooth outer surface. The carbon fibers are the “skeleton” that carries the load. page 71 • DENAGO...

  • Page 72: Appendix D Fastener Torque Specification

    Carefully follow the torque wrench manufacturer’s instructions on the correct way to set and use the torque wrench for accurate results. FASTENER RECOMMENDED TORQUE Model The below spec if for DENAGO eBike specifically issued 02/01/2022 CITY 1.0 All figures in the table below are available in Newton Meters (NM), Inch-Pound (IN-LB) and Foot-Pounds (FT-LBS).
  • Page 73 Foot-Pounds (FT-LBS) Rear derailleur mounting bolt 7.91-9.72 70-86 5.83-7.18 Rear derailleur cable inch bolt 3.96 2.916666667 Rear derailleur pulley wheel 3.05-3.84 27-34 2.25-2.83 Front derailleur clamp mount 4.97-6.78 44-60 3.67-5 Front derailleur cable pinch 4.97-6.78 44-60 3.67-5 page 73 • DENAGO...
  • Page 74 Torque Spec Component Newton Meters (NM) Inch-Pound (IN-LB) Foot-Pounds (FT-LBS) Please contact BIKE.com at cs@bike.com or call at 1-(877)-755-2453(BIKE) or ask your dealer for service instructions if you are uncertain or have the slightest doubt. CITY MODEL 1 • VERSION 1...
  • Page 75 • Reconnect or replace motor • Loose or damaged motor wiring Please contact BIKE.com at cs@bike.com or call at 1-(877)-755-2453(BIKE) or ask your dealer for service instructions if you are uncertain or have the slightest doubt. page 75 • DENAGO...
  • Page 76 Trouble Shooting - Monitor Denago’s City 1.0 E09 step-over and E10 step-thru models are deisgn to provide reliable performace fora lifetime of use. In the rare event of a problem, an error code will be shown on the display to help diagnose and resolve the issue.
  • Page 77 Contact US at BIKE USA, Inc dba BIKE.com PO BOX 631513 Irving, Texas 75063 www.BIKE.com Customer Service cs@BIKE.com Phone 1(877)-755-(BIKE)2453 page 77 • DENAGO...

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