Basic Troubleshooting For Amazon Fire Tv - Amazon Fire TV User Manual

Still having trouble?
Disconnect the power cord from your Amazon Fire TV for three seconds, and then plug the
power cord back in.

Basic Troubleshooting for Amazon Fire TV

Try these troubleshooting steps for resolving issues like a frozen screen, app errors, or
problems with content such as movies, TV shows, games, and apps.
Take Action: Many issues with your Amazon Fire TV can be solved by simply restarting
your device. Disconnect the power cord from your Amazon Fire TV for three seconds, and
then plug the power cord back in.
Issue...
Problems purchasing or
accessing content
Movies, photos or
purchased content not
showing
Specific app issues
Remote not connecting
Forgot Amazon Instant
Video PIN
Document Update: 2014-04-02
Document ID: FTUG-2611-100
Amazon Fire TV User Guide
Try this...

Confirm that Amazon Fire TV is connected to
the Internet. An Internet connection is required
to buy, stream, and sync your content.

Verify that you are connected to the Internet
by visiting Home, select Settings, System,
and then Wi-Fi.

Verify that your 1-Click payment method is set
up correctly. To learn more, go to
www.amazon.com/1click.
Verify that Amazon Fire TV is registered to the correct
Amazon account.
To verify your registration, go to the Home screen,
select Settings, and then select My Account. If you see
the wrong account listed, select the account, and then
select Deregister. Select Register to register the correct
account.
From the Home screen, select Settings, and then select
Applications. Select the application you want to
modify. You can now change settings, clear data, clear
cache, force stop or uninstall the application if you are
having problems with it.
Note: If you clear data, it won't delete the app.
However, saved information such as game scores or
account information may be lost or need to be
re-entered.

Before trying to re-pair your remote, first
check that it has a fresh set of AAA batteries.

Try unplugging the power cord from your
Amazon Fire TV and then plugging it back in.
1. Go to www.amazon.com/PIN.
2. In the Your Amazon Instant Video PIN
section, type a 5-digit number to set up your
PIN, or click View/Edit Your PIN to change
your current PIN.
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Quick Fixes