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EFI KM-C1530 Service Manual

Printer controller for kyocera km-c1530 copier
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F I E R Y X 3 E S E R V I C E G U I D E
f o r K M - C 1 5 3 0 C o l o r C o p i e r s
A g u i d e f o r s e r v i c e t e c h n i c i a n s
Part Number: 45019420

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  • Page 1 F I E R Y X 3 E S E R V I C E G U I D E f o r K M - C 1 5 3 0 C o l o r C o p i e r s A g u i d e f o r s e r v i c e t e c h n i c i a n s Part Number: 45019420...
  • Page 3 Copyright © 2001 Electronics For Imaging, Inc. All rights reserved. This publication is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics For Imaging, Inc., except as expressly permitted herein.
  • Page 4 (Radiation safety of laser products, equipment classification, requirements, and user’s guide) EMC *1 : EN55 022 (Class B)/1994 with A1 (1995) & A2 (1997) EN55 022 (Class B)/1998 (Printer Controller only) (Limits and method for measurement of radio disturbance characteristics of information technology equipment (ITE))
  • Page 5 Software License Agreement Before using the Software, please carefully read the following terms and conditions. BY USING THIS SOFTWARE, YOU SIGNIFY THAT YOU HAVE ACCEPTED THE TERMS OF THIS AGREEMENT. If you cannot or do not accept these terms, you may return the entire package within ten (10) days to the Distributor or Dealer from which you obtained them for a full refund.
  • Page 6 Limitation Of Liability IN NO EVENT WILL ELECTRONICS FOR IMAGING OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, COST OF COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FROM THE USE OF THE SOFTWARE, CODED FONT PROGRAMS OR ACCOMPANYING DOCUMENTATION, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY.

  • Page 7: Table Of Contents

    Contents Preface About this guide About the illustrations in this guide Terminology and conventions Precautions Tools you will need Chapter 1: Introduction Features How the Fiery X3e operates Fiery X3e printing User software Fiery WebTools Chapter 2: Using the Fiery X3e Operation Panel Status/Control overview Activity lights Keys...
  • Page 8 Contents Chapter 4: Troubleshooting Procedures The troubleshooting process Where problems occur Before you go to the customer site Preliminary on-site checkout Checking connections General Fiery X3e system errors Run Diagnostics function Video Interface Diagnostics Test E-mail Diagnostics Printing the Test Page Checking network connections Printing to the Fiery X3e Index...

  • Page 9: About This Guide

    About this guide The Service Guide is intended for certified Fiery X3e Preface installing or servicing a Fiery X3e. If you have not received installation and service certification, you should not attempt to install or service a Fiery X3e. Electronics for Imaging, Inc.

  • Page 10: Terminology And Conventions

    Preface Terminology and conventions The term “network administrator” refers to the person responsible for maintaining the network at the customer site. The term “Operation Panel” describes the separate Fiery X3e Operation Panel attached to the front of the copier. It includes LEDs, a display window, and several control keys. The term “PC”...
  • Page 11 Precautions 3. Never assign an IP address in Network Setup. Only the network administrator should assign an IP address on a network device. Entering an incorrect IP address to the Fiery X3e can cause unpredictable errors on any or all devices. 4.

  • Page 12: Tools You Will Need

    Preface Tools you will need To service the Fiery X3e, you should bring the following: • ESD wrist grounding strap • Antistatic mat • #1 and #2 Phillips head screwdrivers (non-magnetic) • A pair of small needlenose pliers • Flashlight •...

  • Page 13: Chapter 1: Introduction

    Features The Fiery X3e provides computer connectivity and highly efficient color printing Chapter 1: capability for the copier. Users can print from networked computers running on Introduction Microsoft Windows or Mac OS platforms. In addition, the Fiery X3e parallel port can be used for printing directly from a PC.

  • Page 14: How The Fiery X3E Operates

    Introduction How the Fiery X3e operates The Fiery X3e provides efficient image processing and printing control. The Fiery X3e board includes a 366MHz Celeron CPU with a built-in floating point accelerator that runs the PostScript Interpreter, which interprets the page description file to produce the image pattern in memory.

  • Page 15: Fiery X3E Printing

    Fiery X3e printing Fiery X3e printing The Fiery X3e’s efficient PostScript capabilities allow customers to use a variety of applications to create printed color or black and white pages of text and/or images. The Fiery X3e operates both over a network and directly over the parallel port. Since the Fiery X3e has the ability to print an image while processing the next image (RIP-While- ™...

  • Page 17: Chapter 2: Using The Fiery X3E Operation Panel

    Status/Control overview This section describes the Fiery X3e functions on the Fiery X3e Operation Panel. The Chapter 2: Fiery X3e Operation Panel is separate from the copier Operation Panel and is located on Using the the right side of the copier. You will use the keys on the Fiery X3e Operation Panel to Fiery X3e access and monitor different features of the Fiery X3e.

  • Page 18: Activity Lights

    Using the Fiery X3e Operation Panel Activity lights The activity lights on the Fiery X3e Operation Panel indicate printer status and perform the following Fiery X3e functions: Activity light Ready Message Keys The control keys on the Fiery X3e Operation Panel allow you to navigate the various screens and to send commands.

  • Page 19: Screens

    Info status screen—The first line of this screen displays the status of the Fiery X3e; for example, Idle or Printing. Scrolling down displays the printer’s name on the network, the amount of disk space available on the hard disk drive, and the current system software...
  • Page 20 Using the Fiery X3e Operation Panel version. Normally, if no jobs are currently being processed or printed, the Info screen displays Idle (a job may be between processes). The Info screen is the default screen. Info Server Name Info Idle •...

  • Page 21: Functions Screen

    Fiery X3e functions. The following information also displays: Server name; Printer name; Calibration Method; Calibration Date & Time; RGB Source Profile; Date & Time; CMYK Simulation Profile; Simulation Method; RGB Separation;...
  • Page 22 Using the Fiery X3e Operation Panel Reboot Server Access to Fiery X3e Setup options is made available at this time. The option Shut Down System shuts down the system properly so that you can safely power off the copier. Run Setup on the Fiery X3e.

  • Page 23: Chapter 3: Service Procedures

    Overview Generally, the Fiery X3e assembly does not require regular maintenance. Use the Chapter 3: procedures in this chapter to inspect, remove, reseat, or replace major hardware Service components and also to install system software. Procedures Overview This chapter includes information on the following: •...
  • Page 24 Service Procedures 1. Fiery X3e board 2. HDD 3. CPU cooling unit 4. DIMMs 5. Battery 6. DIMM socket J48 7. DIMM socket J49 8. Faceplate 9. Video interface connector 10. Video interface connector IGURE It receives power directly from the copier through a 2-pin cable connector. This item and the installation instructions are provided by its manufacturer in an I/F kit that may also include the Operation Panel for the Fiery X3e.

  • Page 25: Checking Connections

    Checking connections Checking connections The most common causes of hardware problems are faulty or loose connections. This section describes copier connections to the Fiery X3e, external cable connections at the Fiery X3e faceplate, and the Fiery X3e assembly. O CHECK CONNECTIONS 1.

  • Page 26: Verifying Connection To The Network

    Service Procedures Verifying connection to the network The Fiery X3e provides twisted pair connectivity to an Ethernet network. This section describes how to connect the Fiery X3e to the network and print a few test documents in order to verify the connection. Category 3 or Category 5 unshielded twisted pair (UTP) network cable can be used for 10BaseT.
  • Page 27 Checking connections O CONNECT A TWISTED PAIR CABLE TO THE Category 5 unshielded twisted pair (UTP) network cable must be used for 100BaseTX. It connects to the RJ-45 connector on the Fiery X3e (see Figure 3-2 on page 3-4). 1. Shut down the Fiery X3e (see page 3-1) and power off the copier before connecting the Fiery X3e to any network device.

  • Page 28: Verifying The Parallel Port Connection

    Service Procedures Verifying the parallel port connection On the Fiery X3e, the parallel connector (female 36-pin mini-Centronics) provides a high-speed interface port for connecting directly to the parallel port of a PC. The parallel port can be used for installing system software (see page 3-20) and for printing documents.
  • Page 29 Checking connections O CONNECT THE IERY E TO A If the PC is for installing system software, make sure it meets the minimum requirements specified in Getting Started. 1. Shut down the Fiery X3e (see page 3-1) and power off the copier before connecting the Fiery X3e to a PC.

  • Page 30: Fiery X3E Assembly

    Service Procedures Fiery X3e assembly The custom Fiery X3e board has a Celeron CPU that controls the video image data transferred to and from the copier. The Fiery X3e board provides the Ethernet networking interface, controls hard disk drive functions, and handles the communication between the Fiery X3e and external devices.
  • Page 31 Fiery X3e assembly 1. HDD 2. CPU fan cable connector 3. CPU with cooling unit 4. HDD connector 5. DIMM in socket J48 6. DIMM socket J49 (not visible) 7. Battery Fiery X3e board IGURE 8. Video interface connector (J787) 9.

  • Page 32: Replacing Fiery X3E Board Components

    Service Procedures Replacing Fiery X3e board components This section describes how to remove and install the following replaceable parts on the Fiery X3e board: • CPU cooling unit • DIMMs • Battery • Hard Disk Drive (HDD) CPU cooling unit A fan attached to the CPU heatsink runs continuously when the copier is on.
  • Page 33 Replacing Fiery X3e board components 4. Lay the board on a flat surface and remove the faceplate from the Fiery X3e. The board is attached to the faceplate with 10 screws: 8 screws through the board into standoffs plus 2 screws on the parallel connector. Set aside the screws, standoffs, and faceplate so that you can reinstall them later.

  • Page 34: Dimms

    Service Procedures DIMMs Each DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the Fiery X3e board. See Figure 3-1 on page 3-2. In the initial configuration, DIMM slot J48 holds one 128MB DIMM and DIMM slot J49 is empty. Approved DIMMs are available from your authorized service representative.

  • Page 35: Battery

    Replacing Fiery X3e board components Battery The battery on the Fiery X3e board is located at BT200, near the DIMMs. To replace it, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent). CAUTION: There is danger of explosion if the battery is replaced with the incorrect type. Replace only with the same type recommended by the manufacturer.

  • Page 36: Hard Disk Drive

    Hard disk drive The factory-installed hard disk drive (HDD) is formatted and loaded with all Fiery X3e software, including operating software, system software, network drivers, and printer fonts. Because the HDD is used to store spooled print jobs, available disk space is displayed on the Operation Panel.
  • Page 37 Replacing Fiery X3e board components O REMOVE THE 1. If you are removing this HDD in order to replace it with a new one, print the following from the Functions menu (if possible): • Configuration page—records the customer’s current Setup configuration. The Setup configuration will be reset to the default configuration when you install system software on the replacement HDD.
  • Page 38 Service Procedures O INSTALL A NEW HARD DISK DRIVE Make sure you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before handling Fiery X3e components. 1. Handle the hard disk drive with care. Do not touch it with magnetic objects or place any objects near it that are sensitive to magnets.

  • Page 39: Faceplate

    Replacing Fiery X3e board components Faceplate The following procedure describes how to remove and install the Fiery X3e faceplate. Before performing this procedure, shut down the copier and remove the Fiery X3e as described in other documentation. Fiery X3e faceplate IGURE Screw (one of eight) to faceplate bottom...
  • Page 40 Service Procedures O REMOVE AND INSTALL THE FACEPLATE 1. Remove the eight screws that attach the faceplate to the Fiery X3e board (these screws are located on the board side of the faceplate). Set aside the screws. 2. Remove the two screws on the front of the faceplate that attach the parallel port connector to the faceplate.

  • Page 41: Restoring Fiery X3E Functionality After Service

    Restoring Fiery X3e functionality after service Restoring Fiery X3e functionality after service 1. Reinstall any parts of the Fiery X3e assembly that you loosened during inspection or service. 2. Install the Fiery X3e in the copier and reassemble the copier as described in other documentation.

  • Page 42: System Software

    Service Procedures System Software The Fiery X3e System Software CD includes two system software files to be installed over the parallel port of the Fiery X3e. Install system software when: • You replace the Fiery X3e hard disk drive (HDD) •...

  • Page 43: Installing System Software

    PC, or opt for a much slower installation using Compatibility Mode. In addition to accessing the BIOS, setting up the PC also requires certain port and printer settings in Windows 98. Before you begin installing system software, follow the procedure for setting up the PC.
  • Page 44 LPT 1: (ECP Printer Port). If this box reads LPT 1: (Printer Port) instead of LPT 1: (ECP Printer Port) , the LPT1 port settings in the BIOS for ECP mode have not been configured. Reboot the PC to reenter the BIOS and set the Parallel Port Mode to ECP.
  • Page 45 System Software O PREPARE FOR INSTALLATION USING THE PARALLEL PORT 1. Before installing system software, print the following from the Functions menu (if possible): • Configuration page—records the customer’s current Setup configuration. The Setup configuration will be reset to the default configuration when the system software is installed.
  • Page 46 Service Procedures O INSTALL SYSTEM SOFTWARE 1. Make sure the copier is powered off. 2. Power on the PC, then insert the System Software CD into the CD-ROM drive. 3. In the Windows Start menu, select Programs, and click MS-DOS prompt to bring up an MS- DOS window.
  • Page 47 System Software Make sure to spell the entire filename correctly. Do not press the enter (or return) key yet. 9. At the Operation Panel, scroll down to select Installation, then press the Set key. |>Diagnostics< Press the down arrow key twice V Continue Boot ^>Installation<...
  • Page 48 Exit Server Setup Enter settings for Server, Network, and Printer Setup in that order. Bypass settings not included on the Configuration page if it is more appropriate for the network administrator to set them. See the Configuration Guide for more information.

  • Page 49: Chapter 4: Troubleshooting Procedures

    The troubleshooting process This chapter focuses on the troubleshooting process, identifies the source of common Chapter 4: problems that may occur with the Fiery X3e assembly, and suggests ways of correcting Troubleshooting them. Procedures The troubleshooting process The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more complex issues.

  • Page 50: Where Problems Occur

    Troubleshooting Procedures Where problems occur The Fiery X3e as a built-in print server for the copier is generally part of a configuration like the one shown in Figure 4-1. Problems may occur in one of the following areas: • The interface between the Fiery X3e board and the copier •...

  • Page 51: Before You Go To The Customer Site

    Before you go to the customer site Before you go to the customer site Before you make a service call to a customer site, talk to the customer on the phone, and check out the following items: 1. Does the copier work? If the copier works, but the user cannot print the Fiery X3e Test Page, have the customer check the Message LED and any error messages in the Operation Panel.

  • Page 52: Preliminary On-Site Checkout

    Troubleshooting Procedures Preliminary on-site checkout Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as loose or missing cables and connectors. Checking connections Before you remove the copier cover to inspect cables: • Check that external interface cables are plugged into the proper connectors at the side of the copier.
  • Page 53 General Fiery X3e system errors General Fiery X3e system error conditions and messages ABLE Symptom Probable cause Fiery X3e does not start up. Connections to the copier power supply are faulty. Power supply has failed. Fiery X3e starts up but CPU fan is CPU fan is not properly not working or overheating.

  • Page 54: Run Diagnostics Function

    Troubleshooting Procedures Run Diagnostics function One of the menu items in the Functions screen on the Fiery X3e Operation Panel is Run Diagnostics. Select Run Diagnostics if you want to run Video Diagnostics. Video Interface Diagnostics If you suspect there may be a problem with the video interface on the Fiery X3e board (for example, the print quality of output is poor), you can run Video Diagnostics.

  • Page 55: Test E-Mail Diagnostics

    Run Diagnostics function Test E-mail Diagnostics If you suspect there may be a problem with the E-mail function on the Fiery X3e board, you can run Test E-mail. Test E-mail loops the Send E-mail request internally. O RUN MAIL IAGNOSTICS 1.
  • Page 56 Troubleshooting Procedures O PRINT THE 1. Power on the copier and allow it to warm up. 2. At the Info screen, press the Menu key once to display the Functions menu. 3. Select Print Pages, then scroll to display E-mail Log. Press the up or down arrow keys to display each option.

  • Page 57: Printing The Test Page

    Printing the Test Page Printing the Test Page If the Test Page does not print at all or has a low-quality image, the Fiery X3e board or the video interface connection may be faulty or the copier may not be functioning properly.

  • Page 58: Checking Network Connections

    Ethernet hardware address. • Conflicting network settings in Setup and on the customer’s computers • Printing problems caused by inappropriate Setup options • Application-specific printing errors caused by missing or incorrectly installed printer description files 4-10...

  • Page 59: Printing To The Fiery X3E

    Checking network connections Printing to the Fiery X3e If the customer can print a Fiery X3e Test Page but cannot print a job from a computer on the network, you may have to make a service call. However, first make sure the network administrator has done the following: •...

  • Page 61: Index

    Index Numerics 10/100BaseT 3-4, 3-6 activity indicators 2-2 error 2-2 printing/processing 2-2 AppleTalk 1-1 banks, DIMM 3-12 battery 3-13 BIOS 3-21 cables Centronics (parallel port) 3-6 checking 4-4 checking connections 3-4, 3-6 HDD 3-16 reseating 3-3 cancel key 2-2 System Software 3-20 Centronics cable 3-6 checking...
  • Page 62 Index internal connections 3-4 IP address xi IPX (Novell) 1-1 J locations, Fiery X2e board 3-10 Job Log option in Functions menu 2-5 printing 2-5 Job Log option 2-5 keys 2-2 cancel 2-2 down arrow 2-2 enter 2-2 left arrow 2-2 menu 2-2 right arrow 2-2 up arrow 2-2...
  • Page 63 Index TCP/IP 1-1 Test Page color server, description 2-5 tools required for service xii turning off the unit 2-6, 3-1 twisted pair (10/100BaseT) 3-5 up arrow key 2-2 WebTools 1-3...

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