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EFI fiery EB-1357 Installation And Service Manual

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Printer Controller EB-1357
Installation and Service Guide
A guide for service technicians
Part Number: 45076605
14 July 2009

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Summary of Contents for EFI fiery EB-1357

  • Page 1 Printer Controller EB-1357 Installation and Service Guide A guide for service technicians Part Number: 45076605 14 July 2009...
  • Page 2 Software (“Software”) and any other EFI product described in the documentation. The Software is furnished under license and may only be used or copied in accordance with the terms of the EFI Software End User License Agreement, which can be...

  • Page 3: Table Of Contents

    ONTENTS ONTENTS ONTENTS REFACE EB-1357 customer media pack About the documentation Service documentation Customer documentation About this guide About the illustrations in this guide Terminology and conventions Precautions Creating an ESD safe environment Tools you will need NTRODUCTION Features How the EB-1357 operates NSTALLATION Installation sequence Checking the customer site...
  • Page 4 ONTENTS EB-1357 SING THE Overview Using the EB-1357 Control Panel Activity light Buttons EB-1357 Control Panel Functions menu Using the copier display panel Main tab Job List tab Tools tab Scan tab Fiery tab Network Status LEDs Starting, shutting down, restarting, and rebooting ERVICE ROCEDURES Overview...
  • Page 5 ONTENTS Motherboard Removing the motherboard Replacing the motherboard Verifying new motherboard installation and transferring options Replacing parts on the motherboard DIMM(s) CPU and CPU cooling assembly Battery Clearing the CMOS Jumpers Chassis fan Power supply Hard disk drive DVD drive Restoring and verifying functionality after service YSTEM AND SER SOFTWARE...
  • Page 6 ONTENTS ROUBLESHOOTING Troubleshooting process Preliminary on-site checkout Checking external connections Checking internal components Inspecting the system Normal startup sequence Error messages and conditions Diagnostic tools Video board diagnostics Test E-mail PECIFICATIONS Hardware features Physical specifications Networking and connectivity User software Safety and emissions compliance NDEX...
  • Page 7 IST OF FIGURES IST OF FIGURES IST OF FIGURES Printing system IGURE EB-1357 functional diagram IGURE Summary of installation steps and references IGURE EB-1357 shipping contents IGURE EB-1357 connections IGURE Copier and EB-1357 cable connection IGURE Straight-through and crossover Ethernet cables IGURE EB-1357 Control Panel IGURE...
  • Page 8 IST OF FIGURES CPU cooling assembly IGURE Removing/replacing the CPU mounting bracket IGURE Removing/replacing the CPU fan guard IGURE Removing/replacing a CPU IGURE Motherboard battery IGURE Removing/replacing the chassis fan IGURE Removing/replacing the power supply IGURE Removing/replacing the HDD bracket IGURE Removing/replacing the HDD from the HDD bracket IGURE...

  • Page 9: Preface

    REFACE REFACE The Installation and Service Guide is intended for authorized Printer Controller EB-1357 and copier service technicians installing or servicing the Printer Controller EB-1357. If you are not an authorized service technician, do not attempt to install or service the Printer Controller EB-1357.

  • Page 10: About The Documentation

    REFACE About the documentation The documentation for the EB-1357 is described in the following sections. Service documentation The scope of the Installation and Service Guide is limited to describing how to install EB-1357 hardware and system software and how to service and troubleshoot the EB-1357. The Troubleshooting chapter focuses on individual hardware components of the EB-1357 hardware, as well as the EB-1357 connection to the network and the copier.

  • Page 11: About This Guide

    REFACE About this guide The Installation and Service Guide is organized into the following topics: • Preface General information, including a list of precautions. • Introduction General description of the EB-1357. • Installation Checking the customer site and unpacking the EB-1357; installing and connecting the EB-1357.

  • Page 12: Terminology And Conventions

    REFACE Terminology and conventions The following sections explain the terminology and conventions used throughout this guide. Service technician In this guide, responsibilities attributed to the service technician may include the following: • Ensuring that the customer site has an appropriate electrical outlet and sufficient physical space for the EB-1357 •...
  • Page 13 REFACE EB-1357 components The terms “replace” and “replacing” are used throughout this guide to refer to the reinstallation of existing components. Install new components only when necessary. The term “Control Panel” refers to the area on the front of the EB-1357 including the green/ red activity light, the display window (LCD—liquid crystal display), and the buttons to the left and right of the display window.

  • Page 14: Precautions

    REFACE Precautions Always observe the following general precautions when installing and servicing the EB-1357: • Avoid pressing the surface of the LCD. Applying excessive pressure to the LCD window will cause it to change color. • Use a soft cloth moistened with Lens and Mirror Cleaner to clean the surface of the EB-1357 display window.
  • Page 15 REFACE • Use care when handling parts of the EB-1357, as some edges on the unit may be sharp. • Do not install third-party applications onto the EB-1357. Third-party applications are not supported and can cause system problems. Although virus scans are permitted on the EB-1357, virus-protection software should not be loaded in memory-resident mode.

  • Page 16: Creating An Esd Safe Environment

    REFACE Creating an ESD safe environment • Follow standard ESD (electrostatic discharge) precautions while working on the internal components of the EB-1357. Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the copier and the EB-1357 is static-free. Carpeting, leather-soled shoes, synthetic clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts.
  • Page 17 REFACE Power Supply Cord Notice CAUTION: The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible. ATTENTION: Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant doit être située ou installée à...

  • Page 18: Tools You Will Need

    REFACE Short Circuit Protection WARNING: This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

  • Page 19: Introduction

    NTRODUCTION NTRODUCTION The EB-1357 adds computer connectivity and highly efficient Adobe PostScript 3 printing capability to the copier. It is optimized for high-speed network communications, processing, rasterization, and printing. Features The EB-1357, as an integral part of a digital printing system, enables users to: •...

  • Page 20: How The Eb-1357 Operates

    NTRODUCTION How the EB-1357 operates The EB-1357 enables the customer to use the copier as a high-performance, networked PostScript printer and scanner. Users at the customer site can print to the EB-1357 from networked Windows computers, Mac OS computers, and networked UNIX workstations running TCP/IP.

  • Page 21: Figure 2: Eb-1357 Functional Diagram

    NTRODUCTION EB-1357 External devices Motherboard Memory Video board PCI-E DIMM 2 PCI-E DIMM 1 (not used) User interface board Keyboard 32-bit PCI Graphics Monitor and mouse USB 2.0 (x4) controller (option) (option) Intel 3100 DVD drive SATA 4 SATA 2 SATA 0 SATA 5 SATA 3 SATA 1 Network port Upper RJ-45...

  • Page 22: Installation

    NSTALLATION NSTALLATION This chapter includes information about the following: • Checking the customer site • Unpacking the EB-1357 • Installing the EB-1357 and connecting it to the copier and the network • Completing the installation Installation sequence Familiarize yourself with this chapter before you attempt an installation. The installation sequence described in this chapter is designed to make your job as easy as possible.

  • Page 23: Figure 3: Summary Of Installation Steps And References

    NSTALLATION Mac OS UNIX EB-1357 Power cable(s), customer kit, media pack, computers computers workstations optional monitor, keyboard, and mouse Unpack the EB-1357 (see page 26). Check installation requirements and verify site conditions. If possible, obtain If present, connect the optional monitor, keyboard, verification that the and mouse to the EB-1357 (see page...

  • Page 24: Checking The Customer Site

    NSTALLATION Checking the customer site Before you install the EB-1357, check site conditions and inform the customer of any installation requirements. Copier readiness Is the copier configured for use with the EB-1357? (See page 29.) Is space available near the copier for the EB-1357? Make sure that adequate space is available for the EB-1357.

  • Page 25: Setting Customer Expectations

    NSTALLATION Network Make sure that the network will be available at the time set for installation. Verify with the network administrator that the network is functioning before you attach the EB-1357. Make sure that the configuration requirements specified in Configuration and Setup (on the User Documentation CD) have been met for remote computers and the network.

  • Page 26: Unpacking The Eb-1357

    NSTALLATION Unpacking the EB-1357 The EB-1357 is assembled and shipped from the factory with all necessary cables (except for the network cable) and documentation (see page 27). EB-1357 O UNPACK THE 1. Open the box and remove the packing material. Save the original boxes and packing material in case you need to transport the EB-1357 at a later date.

  • Page 27: Figure 4: Eb-1357 Shipping Contents

    NSTALLATION Power cables (x5) Copier interface cable (Ethernet crossover, 16.4 ft.) Media pack Customer kit EB-1357 shipping contents IGURE...

  • Page 28: Connecting The Eb-1357

    NSTALLATION Connecting the EB-1357 You are now ready to make the following connections: • Monitor, keyboard, and mouse (if present) • Dongle (if present) • Power cable connection • Copier interface cable connection • Network cable connection For detailed information about the monitor, keyboard, and mouse, see the documentation that accompanies the optional kit.
  • Page 29 NSTALLATION O CONNECT POWER 1. Connect the female end of the EB-1357 power cable to the power connector on the back of the EB-1357 (see Figure 5 on page 28). O CONNECT TO THE COPIER 1. Enter SP mode on the copier and specify the correct SP5193-001 setting to enable communication between the copier and the EB-1357: •...

  • Page 30: Figure 6: Copier And Eb-1357 Cable Connection

    NSTALLATION 5. Connect one end of the cable to the video board interface port on the EB-1357 and the other end of the cable to the correct Ethernet port on the copier, as shown in Figure Copier connector panel EB-1357 back panel Copier and EB-1357 cable connection IGURE To prevent risk of cross-talk, make sure that the copier interface cable does not touch...

  • Page 31: Figure 7: Straight-Through And Crossover Ethernet Cables

    NSTALLATION O CONNECT TO THE NETWORK 1. Shut down the EB-1357 before connecting it to any network device (see page 40). 2. Obtain the appropriate straight-through Ethernet cable for the customer network connection: • For 10BaseT link speed, use a cable that is Category 3 or higher. •...

  • Page 32: Completing Installation And Starting Up

    NSTALLATION Completing installation and starting up To finish the installation of the EB-1357 at the customer site, make sure to do the following: 1. Power on the EB-1357 using the power button on the front panel (see Figure 5 on page 28).

  • Page 33: Using The Eb-1357

    EB-1357 SING THE EB-1357 SING THE This chapter includes the following information: • Using the EB-1357 Control Panel • Using the copier display panel • Checking Network status LEDs • Shutting down and restarting the EB-1357 Overview Two user interfaces are available for the EB-1357: •...

  • Page 34: Activity Light

    EB-1357 SING THE Activity light The activity light on the EB-1357 Control Panel indicates current EB-1357 activity. If the light is: Flashing amber The EB-1357 is starting up and the BIOS has established communication with the User Interface Board (UIB). Flashing green The EB-1357 is continuing startup and the Windows XPe operating system has established communication with the UIB.

  • Page 35: Eb-1357 Control Panel Functions Menu

    EB-1357 SING THE EB-1357 Control Panel Functions menu The following options are available from the EB-1357 Functions menu: Eject CD/DVD IP Address Restart Server Shut Down System Server name • Eject CD/DVD— Allows you to eject media from the DVD drive. Media is also automatically ejected whenever the EB-1357 is restarted, shut down, or rebooted.

  • Page 36: Using The Copier Display Panel

    EB-1357 SING THE Using the copier display panel area of the copier display panel allows you to interact with the EB-1357 “fierydriven®” from the copier. The menus provide access to many of the same options available from Command WorkStation. Main Job List Tools Login...

  • Page 37: Job List Tab

    EB-1357 SING THE Job List tab The Job List tab on the copier display panel provides access to jobs according to the status of the job, similar to the Active and Printed Jobs windows in Command WorkStation. The lists are as follows: Active Jobs currently waiting to print.

  • Page 38: Fiery Tab

    EB-1357 SING THE Fiery tab The Fiery tab provides access to many of the same features available through Command WorkStation. Fiery Info Displays information about the current configuration of the EB-1357. Printable Info Print these system pages from the EB-1357: Confirms that the EB-1357 is properly connected to the copier, PS Test Page/PCL Test Page: and provides color and grayscale samples to troubleshoot problems with the copier or the...

  • Page 39: Network Status Leds

    EB-1357 SING THE Network Status LEDs Two LEDs next to the Ethernet network port indicate the network speed. When data transfer occurs between the EB-1357 and the network, the appropriate LED(s) blink to indicate network activity. For additional network information, see Configuration and Setup on the User Documentation CD.

  • Page 40: Starting, Shutting Down, Restarting, And Rebooting

    EB-1357 SING THE Starting, shutting down, restarting, and rebooting The customer will generally leave the EB-1357 on all the time. Remember that when the EB-1357 is powered off, network access to the copier is interrupted. Power off the EB-1357 when you need to service it and before you remove or attach any cables to it. Always use the following procedures when shutting down, restarting, or rebooting the EB-1357.
  • Page 41 EB-1357 SING THE EB-1357 EB-1357 C O SHUT DOWN RESTART OR REBOOT THE FROM THE ONTROL ANEL 1. Make sure that the following logo screen is displayed on the EB-1357 Control Panel. Menu button Server name This logo screen indicates that the EB-1357 is Idle. If the system has just finished processing, wait at least five seconds before beginning the shutdown procedure.

  • Page 42: Service Procedures

    ERVICE ROCEDURES ERVICE ROCEDURES Generally, the EB-1357 requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components, as well as install system software. Overview This chapter includes information about servicing the following components: •...

  • Page 43: Eb-1357 Overview Diagrams

    ERVICE ROCEDURES EB-1357 overview diagrams The following figures provide an overview of EB-1357 components. Control Panel USB ports (x2) Not used Monitor (option) DVD drive Network port (RJ-45): Straight-through cable Copier interface (RJ-45): Ethernet crossover cable USB port Reset button Power button Power cable Front panel...

  • Page 44: Figure 10: Back Panel And Internal Side View

    ERVICE ROCEDURES 1. USB ports (x2) 6. Power cable connector 11. CPU cooling assembly 2. Not used 7. Chassis fan 12. DVD drive 3. Monitor (option) 8. Video board in slot PCIE 1 13. HDD 4. Network port (Straight-through cable) 9.

  • Page 45: Figure 11: Exploded View Of Eb-1357 Components

    ERVICE ROCEDURES 1. Front panel 9. DIMM 17. UIB buttons 2. HDD bracket 10. CPU 18. UIB 3. HDD 11. CPU heatsink post 19. UIB cable 4. Side panel 12. Motherboard 20. DVD drive bracket 5. CPU fan guard 13. Power supply 21.

  • Page 46: Figure 12: Data And Power Cable Connections In The Eb-1357

    ERVICE ROCEDURES Chassis fan CPU fan DVD drive Connection detail Front panel USB port Reset button Power supply Power button Cable key From 1. Power supply cable Power supply a. CPU power connector, 4-pin (PW2) b. Motherboard power connector, 20-pin (PW1) c.

  • Page 47: Accessing Internal Components

    ERVICE ROCEDURES Accessing internal components This section describes how to shut down and open the EB-1357. Always use the following procedures when opening the EB-1357 for inspection or service. Shutting down the system If the EB-1357 is powered on, you must shut down the system and remove the power cable from the back panel before removing or connecting interface cables or accessing the internal components.
  • Page 48 ERVICE ROCEDURES EB-1357 EB-1357 C O SHUT DOWN THE FROM THE ONTROL ANEL 1. Make sure that the following logo screen is displayed on the EB-1357 Control Panel. Menu button Server name This logo screen indicates that the EB-1357 is Idle. If the system has just finished processing, wait at least five seconds before beginning the shutdown procedure.

  • Page 49: Opening The Eb-1357

    ERVICE ROCEDURES Opening the EB-1357 To service internal components, open the EB-1357 as described in the following procedure. EB-1357 O OPEN THE 1. Shut down the EB-1357 (see page 47). 2. Remove all cables from the back of the EB-1357. 3.

  • Page 50: Figure 13: Removing/Replacing The Side Panel

    ERVICE ROCEDURES O REMOVE AND REPLACE THE SIDE PANEL 1. Shut down the EB-1357 (see page 47). 2. Remove the screws that attach the side panel to the back of the chassis. Set aside the screws so that you can replace them later. 3.

  • Page 51: Figure 14: Removing/Replacing The Top Panel

    ERVICE ROCEDURES O REMOVE AND REPLACE THE TOP PANEL To remove the top panel, you must first remove the side panel. 1. Shut down the EB-1357 (see page 47). 2. From inside the chassis, bend the four tabs that secure the top panel to the chassis until they disengage the slots in the chassis, and then lift the top panel away from the chassis.

  • Page 52: Figure 15: Removing/Replacing The Front Panel

    ERVICE ROCEDURES O REMOVE AND REPLACE THE FRONT PANEL To remove the front panel, you must first remove the side and top panels. 1. Shut down the EB-1357 (see page 47). 2. From inside the chassis, bend outward on the four tabs that secure the front panel to the chassis, and then lift the panel away from the chassis.

  • Page 53: Removing And Replacing Boards

    ERVICE ROCEDURES Removing and replacing boards This section includes procedures for removing and replacing the following boards: • Video board • User Interface Board (UIB) • Motherboard The EB-1357 is shipped from the factory with a standard board configuration, as shown in Figure 10 on page 44.
  • Page 54 ERVICE ROCEDURES O REMOVE THE VIDEO BOARD 1. Shut down and open the EB-1357 (see pages and 49). To remove the video board, you must remove the side panel. 2. Remove the two mounting bracket screws that attach the video board to the chassis. 3.

  • Page 55: User Interface Board

    ERVICE ROCEDURES User Interface Board The User Interface Board (UIB) provides the interface between the EB-1357 and the user. The front of the UIB contains circuitry for the following: • Activity lights (amber, green, and red LEDs) • Display window (LCD) •...

  • Page 56: Figure 18: Removing/Replacing The User Interface Board

    ERVICE ROCEDURES O REMOVE THE NTERFACE OARD 1. Shut down and open the EB-1357 (see pages and 49). To access the User Interface Board, you must remove the side, top, and front panels. 2. Detach the UIB cable from the connector on the top of the UIB. Detach the UIB cable by grasping the cable connector.

  • Page 57: Motherboard

    ERVICE ROCEDURES Motherboard If you are removing the motherboard to replace it with a new motherboard, review the troubleshooting and motherboard cautions on page The Intel Core Duo Processor T2500 2.0GHz CPU mounted on the motherboard controls the image data transferred to and from the video board. The motherboard controls HDD functions and the communication between the EB-1357 and external devices.

  • Page 58: Figure 19: Diagram Of The Eb-1357 Motherboard

    ERVICE ROCEDURES 1. USB ports (x2) 2. Not used 3. Monitor (option) 4. Network interface (RJ-45) 5. Copier interface (RJ-45) 6. Chassis fan power (FAN 2) 7. DIMM 2 8. DIMM 1 9. Video board (PCIE 1) 10. Not used (PCIE 2) 11.
  • Page 59 ERVICE ROCEDURES O REMOVE MOTHERBOARD COMPONENTS 1. Shut down and open the EB-1357 (see pages and 49). To access the motherboard, you must remove the side, top, and front panels. 2. Remove the video board from slot PCIE 1 on the motherboard. 3.

  • Page 60: Figure 20: Removing The Motherboard

    ERVICE ROCEDURES O REMOVE THE MOTHERBOARD This procedure assumes that you have already performed the procedure “To remove motherboard components” on page 1. Remove the DVD drive bracket with the DVD drive attached (see page 93). 2. Remove the HDD bracket with the HDD attached (see page 89).

  • Page 61: Replacing The Motherboard

    ERVICE ROCEDURES Replacing the motherboard Follow the procedures in this section to replace the motherboard. Failure to follow the instructions in this section may corrupt the system (not easily repaired in the field) or result in an incomplete installation (see “Error messages”...
  • Page 62 ERVICE ROCEDURES Motherboard cautions If you have exhausted all other troubleshooting remedies and determined that you need to install a new motherboard, be sure to observe the following cautions: • Follow ESD and other safety precautions when handling the motherboard. If you need to remove the motherboard during service, place it on a grounded, anti-static surface.
  • Page 63 ERVICE ROCEDURES O REPLACE THE MOTHERBOARD 1. If you are installing a new motherboard, install the DIMM(s) and CPU from the old motherboard onto the new motherboard. For DIMM(s), see page 74; for the CPU, see page Make sure that the motherboard is placed on an antistatic surface with some padding. Do not transfer the BIOS chip from the old motherboard onto the new motherboard.
  • Page 64 ERVICE ROCEDURES O REPLACE MOTHERBOARD COMPONENTS 1. Replace the HDD bracket with the HDD attached (see page 91). 2. Replace the DVD drive bracket with the DVD drive attached (see page 94). 3. Replace the following cables: • Chassis fan power cable (FAN 2) •...
  • Page 65 ERVICE ROCEDURES 6. If you reinstalled the old motherboard, reassemble the EB-1357 and verify its functionality (see page 95). 7. If you replaced the motherboard with a new motherboard, clear the CMOS (see page 83). You need to clear the CMOS after installing a new motherboard to ensure compatibility between the new component and the previous settings stored in the BIOS.

  • Page 66: Verifying New Motherboard Installation And Transferring Options

    ERVICE ROCEDURES Verifying new motherboard installation and transferring options After you install a new motherboard and reassemble the system, do the following: • Verify all functionality by using the one-time use dongle to enter Service Mode. (Service Mode is not indicated on the monitor or on the LCD but is entered once you power on with a new motherboard installed and the one-time use dongle installed on a USB port.) Service Mode is a temporary state that allows you to make sure that the motherboard solves the problem that you are troubleshooting.

  • Page 67: Figure 21: Connecting The Dongle To A Usb Port

    ERVICE ROCEDURES Entering Service Mode Use the following procedure to verify that the system functions properly after installing a new motherboard. O ENTER ERVICE ODE AND VERIFY THE SYSTEM This procedure assumes that the EB-1357 is powered off, no CD is in the DVD drive, and that you have installed a new motherboard, reassembled the EB-1357, and attached external cables.
  • Page 68 ERVICE ROCEDURES 4. Power on the EB-1357 and allow it to boot without interruption. If a monitor is connected to the EB-1357: • At the Log On to Windows dialog box, type Administrator in the user name field, type Fiery.1 in the password field, and then press Enter on the keyboard.
  • Page 69 ERVICE ROCEDURES Transferring options to the new motherboard After you verify that the new motherboard solves the problem you are troubleshooting, you must use the Fiery Options Utility and the one-time use dongle to transfer options to the new motherboard. If the new motherboard kit includes a different CD and option transfer procedure than described in this document, use the CD and procedure included in the new motherboard kit.
  • Page 70 ERVICE ROCEDURES 5. Follow the prompts on the interface that you chose. If an error message appears during the update process, see page Control Panel Action Monitor Action Select Enable option(s). Click each item to confirm, Server Info Fiery Options Utility and then select Transfer to Dongle Info New Motherboard...
  • Page 71 ERVICE ROCEDURES Control Panel Action Monitor Action Scroll down and verify that Verify that transferred BIOS Version: Fiery Options Utility transferred options appear options appear under x.xx xxxx Server Information under Enabled option, then Enabled options, then BIOS Version: xxxxxxx select OK.
  • Page 72 ERVICE ROCEDURES If a monitor is connected to the EB-1357: • When the Log On to Windows dialog box appears on the monitor, type Administrator in the user name field, type Fiery.1 in the password field, and then press Enter on the keyboard.

  • Page 73: Replacing Parts On The Motherboard

    ERVICE ROCEDURES Replacing parts on the motherboard This section describes how to remove and replace the DIMM(s), CPU, and battery on the motherboard. Before you perform any of these procedures, shut down and open the EB-1357 (see page 47). DIMM(s) Each DIMM (dual in-line memory module) is held in place by levers at each end of the DIMM socket.

  • Page 74: Figure 23: Removing Or Replacing A Dimm

    ERVICE ROCEDURES DIMM O REMOVE OR REPLACE A 1. Shut down and open the EB-1357 (see pages and 49). To remove a DIMM, you must remove the side panel. 2. To release a DIMM, push outward on the levers on each side of the DIMM. DIMM Lever Lever...

  • Page 75: Cpu And Cpu Cooling Assembly

    ERVICE ROCEDURES CPU and CPU cooling assembly The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before removing the CPU from its socket, disconnect the CPU fan cable from the motherboard and remove the cooling assembly from the CPU socket (see page 76).
  • Page 76 ERVICE ROCEDURES O REMOVE THE 1. Shut down and open the EB-1357 (see pages and 49). To remove the CPU, you must remove the side, top, and front panels. 2. Remove the motherboard components (see page 59). 3. Remove the motherboard from the chassis (see page 60).

  • Page 77: Figure 25: Removing/Replacing The Cpu Mounting Bracket

    ERVICE ROCEDURES 6. If you are removing the motherboard in order to replace it with a new one, remove the mounting bracket from the underside of the motherboard (see Figure 25). Push the four screw posts of the bracket through the post holes in the motherboard, and carefully pry the bracket away from the motherboard.

  • Page 78: Figure 27: Removing/Replacing A Cpu

    ERVICE ROCEDURES 8. Unlock the CPU socket (see Figure 27). Rotate the socket screw 180 degrees counterclockwise until the CPU socket unlocks. Arrow CPU socket Rotate socket screw 180 degrees to unlock/lock. Pin 1 Removing/replacing a CPU IGURE 9. Grasp the CPU by its edges and carefully lift it from the socket.
  • Page 79 ERVICE ROCEDURES O REPLACE A 1. Install the CPU in the CPU socket on the motherboard. Make sure that you align the arrow on the CPU with the arrow indicating pin 1 in the CPU socket (see Figure 27 on page 78).
  • Page 80 ERVICE ROCEDURES 7. Replace the CPU cooling assembly: • Orient the cooling assembly so that the fan cable is near the CPU fan connector on the motherboard (FAN1). • Place the cooling assembly on the CPU. CPU cooling Make sure that the thermal pad on the assembly underside of the heatsink is positioned on top of the CPU.

  • Page 81: Battery

    ERVICE ROCEDURES Battery The battery is located on the motherboard. Spare batteries are not provided by your authorized service/support center. If you must replace the battery, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent). There is a danger of explosion if the battery is replaced with the incorrect type. CAUTION: Replace it only with the same type recommended by the manufacturer.

  • Page 82: Figure 28: Motherboard Battery

    ERVICE ROCEDURES O REMOVE OR REPLACE THE BATTERY 1. Shut down and open the EB-1357 (see pages and 49). To access the battery, you must remove the side panel. Make sure to remove the AC power cable from the power outlet before opening the EB-1357 and removing the battery.

  • Page 83: Clearing The Cmos

    ERVICE ROCEDURES Clearing the CMOS Clear the CMOS after installing a new motherboard, CPU, DIMM, DVD drive, or HDD to ensure compatibility between the new component and previous settings stored in the BIOS. CMOS O CLEAR THE 1. Shut down and open the EB-1357 (see pages and 49).

  • Page 84: Chassis Fan

    ERVICE ROCEDURES Chassis fan A fan mounted inside the chassis blows air out of the EB-1357 to cool components. The chassis fan runs continuously when the system is on. You should hear the chassis fan start as soon as you power on the EB-1357. If you do not hear the chassis fan, there may be a faulty power connection (see page 46).

  • Page 85: Power Supply

    ERVICE ROCEDURES Power supply The following table describes the power supply cables that connect to EB-1357 components. For more information on the power supply, see “Specifications” on page 136. Do not open the power supply for service or troubleshooting. Opening the power supply will void the warranty.

  • Page 86: Figure 30: Removing/Replacing The Power Supply

    ERVICE ROCEDURES O REMOVE THE POWER SUPPLY 1. Shut down and open the EB-1357 (see pages and 49). To access the power supply, you must remove the side panel. 2. Remove the power and reset button cables from the USB ports on the motherboard. Remove these cables to provide room for removing the power supply.
  • Page 87 ERVICE ROCEDURES O REPLACE THE POWER SUPPLY 1. Place the power supply inside the chassis and align the mounting holes. 2. Attach the power supply to the chassis with the four screws that you removed earlier (see Figure 30 on page 86).

  • Page 88: Hard Disk Drive

    ERVICE ROCEDURES Hard disk drive The factory-installed HDD (hard disk drive) is formatted and loaded with system software, network drivers, and printer fonts. The HDD is also used to store spooled print jobs. Available space on the HDD is displayed on the Info screen of the copier display panel and in Command WorkStation.

  • Page 89: Figure 31: Removing/Replacing The Hdd Bracket

    ERVICE ROCEDURES O REMOVE THE 1. If you are removing the HDD in order to install a new drive, give the network administrator the opportunity to print the Job Log and save any custom simulations. If possible, print the Configuration page and the Font Lists (see page 38).

  • Page 90: Figure 32: Removing/Replacing The Hdd From The Hdd Bracket

    ERVICE ROCEDURES 8. Remove the four screws that attach the HDD to the HDD bracket (see Figure 32 on page 90). HDD bracket Screw (1 of 4) Screw (1 of 4) Removing/replacing the HDD from the HDD bracket IGURE 9. Remove the HDD from the HDD bracket and place it in an antistatic bag. Do not unscrew the screws on the HDD cover.
  • Page 91 ERVICE ROCEDURES O REPLACE THE Do not install a new HDD and a new motherboard at the same time. If you suspect that the EB-1357 needs a new HDD and a new motherboard, first install the new HDD and install system software (see page 96), and then install a new motherboard (see page...

  • Page 92: Dvd Drive

    ERVICE ROCEDURES DVD drive The DVD drive is attached to a bracket mounted to the HDD bracket and the chassis. The DVD drive is used to install system software onto the HDD and archive data onto writable media. DVD drive EB-1357 DVD drive IGURE...

  • Page 93: Figure 34: Removing/Replacing The Dvd Drive Bracket

    ERVICE ROCEDURES O REMOVE THE DRIVE 1. Shut down and open the EB-1357 (see pages and 49). To remove the DVD drive, you must remove the side and front panels. 2. Remove the DVD drive power/data combination cable from the back of the DVD drive. 3.

  • Page 94: Figure 35: Removing/Replacing The Dvd Drive

    ERVICE ROCEDURES 6. Remove the four screws that attach the DVD drive to the bracket. Set aside the screws so that you can replace them later. 7. Lift the DVD drive out of the bracket. DVD drive Screw (1 of 4) Bracket Removing/replacing the DVD drive IGURE...

  • Page 95: Restoring And Verifying Functionality After Service

    ERVICE ROCEDURES Restoring and verifying functionality after service Before you leave the customer site, make sure that you complete the following steps. If you cannot complete a step, determine the reason and correct the problem before continuing. For more information, see Troubleshooting page 111.

  • Page 96: System And User Software

    YSTEM AND SER SOFTWARE YSTEM AND SER SOFTWARE This chapter describes how to install system and user software on the EB-1357 HDD. It also details backing up and restoring Setup configuration (see page 101) and updating system and user software (see page 102).
  • Page 97 YSTEM AND SER SOFTWARE • —All user documentation files that are resident on the EB-1357 are User documentation deleted when you install system and user software. If user documentation is resident on the EB-1357, remind the site administrator to reinstall the documentation files after you finish installing system and user software.

  • Page 98: Installing System And User Software

    YSTEM AND SER SOFTWARE Installing system and user software System and user software are provided on the following media: • System Software DVD • User Software DVD The System and User Software DVDs include the system software, fonts, and user software. You install system and user software when you: •...
  • Page 99 During this process, the following installations are performed: • The entire contents of the System Software DVD are copied to a shared folder on the EB-1357 HDD, in e:\efi\user_sw. After installation, when the EB-1357 is connected to the customer’s network, users can access the user software in the shared folder and install it onto client computers.
  • Page 100 – Browse to the desired language folder on the CD. – Select and copy the files that you want to place in the shared folder on the EB-1357. – Browse to the shared file location: e:\efi\user_software\Documentation and paste the documentation files.

  • Page 101: Backing Up And Restoring The Eb-1357 Setup Configuration

    YSTEM AND SER SOFTWARE Backing up and restoring the EB-1357 Setup Configuration The current EB-1357 Setup configuration settings can be backed-up before system software installation and restored afterward using WebTools. The following configuration settings can be backed up: • Settings made using the Configure WebTool (except Server Name) •...

  • Page 102: Updating Eb-1357 System And User Software

    YSTEM AND SER SOFTWARE Updating EB-1357 system and user software Using the tools System Updates and Check for Product Updates (Software Downloads Site), you can obtain updates to EB-1357 System Software and User Software from a secure site on the Internet (referred to throughout this documentation as the Update Server). Before updating the EB-1357 Keep in the mind the following before updating the EB-1357 using System Updates or Check for Product Updates:...

  • Page 103: System Updates

    YSTEM AND SER SOFTWARE System Updates System Updates allows you to schedule regular inquiries to an Update Server on the Internet for available EB-1357 updates. The EB-1357 checks automatically for updates by contacting the Update Server periodically. System Updates also allows users to obtain updated versions of EB-1357 user software (utilities) and install them onto client computers that connect to the EB-1357.
  • Page 104 YSTEM AND SER SOFTWARE O SCHEDULE YSTEM PDATES 1. Access System Update. You can access System Updates directly from a FACI-equipped EB-1357, a Remote Desktop connection from a client computer (see page 108), or a client computer using WebTools or Command WorkStation.
  • Page 105 YSTEM AND SER SOFTWARE 2. Select “Check for important system updates” (or “Enable System Updates” in Command WorkStation or WebTools). Not available when accessed from WebTools or Command WorkStation 3. Specify how often the EB-1357 contacts the Update Server. This feature sets a schedule for installing, downloading, and/or notification of updates. 4.
  • Page 106 YSTEM AND SER SOFTWARE 5. If you use a proxy server to connect through a firewall to the Update Server, click Proxy Settings, select Enable Proxy, and type the appropriate information in the following fields: • Address—proxy server IP address •...
  • Page 107 YSTEM AND SER SOFTWARE Using Check Now Check Now is available when you access System Updates directly from a FACI-equipped EB-1357 (see definition on page 102) or by using a Remote Desktop connection from a client computer (see page 108). Use Check Now to view updates that are available for installation (Patches tab) and updates that have already been installed (History tab).
  • Page 108 YSTEM AND SER SOFTWARE Enabling Remote Desktop Remote Desktop is a Microsoft application that allows client computers to manage and control the Windows desktop features of the EB-1357. You can enable Remote Desktop to access the Check Now feature (page 107) of System Updates on EB-1357s that are not equipped with FACI.

  • Page 109: Check For Product Updates (Software Downloads Site)

    YSTEM AND SER SOFTWARE Check for Product Updates (Software Downloads Site) The Check for Product Updates URL (also known as the Software Downloads Site) allows you to access the Update Server to view and manually download all available updates for EB-1357 System and User Software.
  • Page 110 1. From a client computer, open a web browser, copy and paste or type the following URL, and then press Enter. https://liveupdate.efi.com/webupdater/default.aspx?sid=a7c65b5379b59fa6704f4589e0898185EF890424.PPD A window appears, listing available updates. The list that displays when you access Check for Product Updates may include: •...

  • Page 111: Troubleshooting

    ROUBLESHOOTING ROUBLESHOOTING This chapter identifies the source of common problems that may occur with the EB-1357 and suggests ways of correcting the problems. Troubleshooting process The EB-1357 is a server for copiers, and is generally part of a configuration like the one in the following illustration.

  • Page 112: Preliminary On-Site Checkout

    ROUBLESHOOTING Preliminary on-site checkout Most problems with the EB-1357 are caused by loose board or cable connections. This section describes the quick checks you can do to locate and fix obvious problems. It describes how to eliminate any problems with external connections to the back of the EB-1357, and then addresses checking internal board and cable connections.

  • Page 113: Checking External Connections

    ROUBLESHOOTING Checking external connections Before removing the side and front panels of the EB-1357 to check internal components, eliminate the most obvious sources of problems. Make sure that: • All interface cables to the system are plugged into the proper connectors (see Figure 37).

  • Page 114: Checking Internal Components

    ROUBLESHOOTING Checking internal components To check the internal components, you must remove the side and front panels of the EB-1357. Before you remove the EB-1357 panels, be aware of the safety precautions that you should take when handling the EB-1357. Use ESD precautions when handling printed circuit boards and electronic components.

  • Page 115: Inspecting The System

    ROUBLESHOOTING Inspecting the system If your initial checks of the cable and board connections do not fix the problem, you may need to inspect the system on a component-by-component basis, as described in “Table 3: Verifying the system.” A comprehensive inspection allows you to verify that each hardware component is properly installed and configured, and helps you avoid replacing expensive components unnecessarily.
  • Page 116 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references • Motherboard, including components and traces, appears Motherboard (with the Fiery Options Utility and undamaged, and no foreign objects are evident. single-use dongle), page 57 • CPU is present, well-seated, and appears undamaged. When MPORTANT replacing the...
  • Page 117 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references CPU is: CPU with cooling assembly, page 75 • Present • Well-seated • Appears undamaged The CPU cooling assembly is: • Well-aligned • Firmly attached Fan is: Chassis fan, page 84 •...
  • Page 118 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references The drive required is: DVD drive, page 92 • Present • Correctly installed • Appears undamaged • Jumpered as the master (secondary) according to label • Activity LED lights on power up DVD drive power/data combination cable: •...
  • Page 119 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references If included in the system, the required mouse, monitor, and keyboard For the following items, see the document are present and appear undamaged. The mouse and keyboard are that accompanies the optional components, if connected to the correct ports on the EB-1357 back panel.

  • Page 120: Normal Startup Sequence

    ROUBLESHOOTING Normal startup sequence When you turn on or reboot the EB-1357, the system runs the following startup routine on the EB-1357 Control Panel. The sequence takes approximately two minutes to complete. The following description is approximate. The screens, times, and sequences that you observe may differ slightly.

  • Page 121: Error Messages And Conditions

    ROUBLESHOOTING Error messages and conditions To address specific error messages or conditions, see “Table 4: EB-1357 error messages and conditio” on page 122. Use the table to locate the problem or symptom that you want to fix, read about the possible causes, and then perform the suggested actions to solve the problem. Do not replace the HDD and the motherboard at the same time.
  • Page 122 ROUBLESHOOTING EB-1357 error messages and conditio ABLE Symptom Possible cause Suggested action Beep codes during startup 1 beep No error—the EB-1357 None is starting up normally. 6 long beeps Missing, unmatched, incorrect, Check for missing, unmatched, incorrect or faulty DIMM(s) and reseat the DIMM(s) to remove any oxidation on the or faulty DIMM(s) connector (see...
  • Page 123 ROUBLESHOOTING Symptom Possible cause Suggested action Startup (cont.) EB-1357 is getting power, • UIB cable is not connected to the 1. Recheck all cables and connections. but the Control Panel motherboard, the User Interface Board, 2. Use a different UIB cable. is black.
  • Page 124 ROUBLESHOOTING Symptom Possible cause Suggested action Startup (cont.) Control Panel screen Possibly one of the following: 1. Recheck all cables and connections. and Activity light appear 2. Reboot the EB-1357. • Wrong, missing, incorrectly connected, as follows: or faulty DIMM(s) 3.
  • Page 125 ROUBLESHOOTING Symptom Possible cause Suggested action Startup (cont.) Control Panel screen and Problem with the Windows 1. Recheck all cables and connections. Activity light appear as operating system 2. Reboot the EB-1357. follows: 3. If the problem persists, reinstall system software (see page 96).
  • Page 126 ROUBLESHOOTING Symptom Possible cause Suggested action FieryBar messages Check copier power & Possibly one of the following: 1. Make sure that the copier is powered on and ready to print. cable connections appears 2. Make sure that the copier interface cable is the correct •...
  • Page 127 ROUBLESHOOTING Symptom Possible cause Suggested action Control Panel messages (cont.) Invalid dongle found! The attached dongle is not supported by Obtain a valid dongle and try again. Please remove dongle the Fiery Options Utility. The dongle may and connect the correct have been attached by mistake.
  • Page 128 ROUBLESHOOTING Symptom Possible cause Suggested action System performance System performs slowly Possibly one of the following: 1. Recheck all cables and connections. and/or hangs periodically. 2. Make sure that the CPU is firmly seated in its socket and • Board or cable connections are that the fan cable is connected to the motherboard.
  • Page 129 ROUBLESHOOTING Symptom Possible cause Suggested action Network If you suspect a network problem, keep in mind the following: • If the EB-1357 does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.
  • Page 130 ROUBLESHOOTING Symptom Possible cause Suggested action Network (cont.) System starts up slowly Possibly one of the following: 1. Make sure that the correct cables are connected to the then displays one or more correct ports on the EB-1357 back panel. The upper RJ-45 •...
  • Page 131 ROUBLESHOOTING Symptom Possible cause Suggested action Printing Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a Test Page to make sure that the copier does not need servicing or adjusting. Test Page fails to print. The copier is not ready to print.
  • Page 132 ROUBLESHOOTING Symptom Possible cause Suggested action Printing (cont.) A print job stalls or stops Possibly one of the following: 1. Cancel the EB-1357 print job. after one or a few pages. 2. If this fails to clear the problem, reboot the EB-1357 (see •...
  • Page 133 ROUBLESHOOTING Symptom Possible cause Suggested action Printing (cont.) Print quality is poor. Possibly one of the following: 1. Print a EB-1357 Test Page (see page 38). 2. If the quality of the EB-1357 Test Page is good, the error • A file or application problem. condition may be a file or application problem.

  • Page 134: Diagnostic Tools

    ROUBLESHOOTING Diagnostic tools EB-1357 diagnostic tools include video board diagnostics and E-mail diagnostics. Video board diagnostics If you suspect that there may be a problem with the video board (for example, the quality of print output is poor), run the Check Video Board diagnostics from the copier display panel to make sure that the video board is installed properly.

  • Page 135: Test E-Mail

    ROUBLESHOOTING Test E-mail This diagnostic tool allows you to perform a quick test of the EB-1357 E-mail feature without actually having to submit a print job as an e-mail attachment. You review the results of the test by printing an E-mail log through the Functions menu. E-mail services must be enabled in Setup for Test E-mail to be available.

  • Page 136: Specifications

    PECIFICATIONS PECIFICATIONS This section provides an overview of EB-1357 features, specifications, and safety certifications. Hardware features • Single Intel Core Duo Processor T2500 2.0GHz CPU • Memory—2GB (2 x 1GB) • An RJ-45 connector for 10BaseT/100BaseTX/1000BaseT Mbs connectivity over twisted pair cable (upper port) •...

  • Page 137: Networking And Connectivity

    PECIFICATIONS Networking and connectivity • Supports AppleTalk and TCP/IP protocols simultaneously. • Supports EtherTalk Phase 2 (allows users to print from a Mac OS computer to the EB-1357 using the AppleTalk network protocol over an Ethernet network). • RJ-45 connector (upper port) that supports 10BaseT/100BaseTX/1000BaseT twisted pair network connectivity.

  • Page 139: Index

    NDEX NDEX Numerics check for product updates 109 Check Now feature, system updates 10BaseT/100BaseTX/1000BaseT 31 checklist for service calls 24 AC connector 113 Clear Server command 38 activity light 34 clearing the CMOS 83 status during startup 124 after installing a new CPU 80 AppleTalk 19 after installing a new DIMM(s) 74 after installing a new DVD drive 94...
  • Page 140 NDEX Control Panel drives activity light 123 DVD 92 buttons 34 hard disk drive (HDD) 88 display window 33 DVD drive 92 using 33 bracket 94 Control Panel Map 38 clearing CMOS after replacing 94 cooling assembly, CPU 76 power/data combination cable copier interface board diagnostics 134 removing 93...
  • Page 141 NDEX transferring options to hard disk drive (HDD) 88 – verifying in Service Mode 61 bracket 88 mounting bracket capacity 136 CPU 75 caution about replacing 91 clearing CMOS after replacing 91 data cable 89 network description 88 cable, straight-through 31 mounting screws 90 connector 28 proper handling 88...
  • Page 142 NDEX Test Page copier test page 24 reassembling the system 95 printing 38 remote desktop, enabling for system transferring options (motherboard updates 108 replacement) 62 reset and power buttons 35 Tray Alignment command 37 reset button, when not to use 40 troubleshooting Resume Printing command 36 preliminary on-site checkout 112...
  • Page 143 Assembling the Fiery Furniture For select Fiery Print Servers EFI Part Number: 45079694 19 September, 2008...
  • Page 144 Information in this documentation is subject to change without notice and does not represent a commitment on the part of EFI. The documentation is further covered by “Legal Notices” distributed with this product, which can be found on the User Documentation CD.
  • Page 145 Introduction Introduction This document describes how to assemble the furniture. In addition to this document, the box containing the furniture includes the following: Key: Back 1. Keyboard tray 2. Table top 3. Keyboard slide 4. Upper cross-bar 5. Leg caps (2) 6.
  • Page 146 Procedure Before you begin installation, sort all screws according to their size so that the necessary screws are easily accessible during the different stages of installation. The easiest way to sort the screws is to compare each screw with the dimensions listed in Figure on page 3. The small open-end wrench (if it is included in the furniture box) is not required for assembling the furniture.
  • Page 147 Procedure 2. Insert the upper cross-bar into the notches at the top of the left and right legs. Once the cross-bar is inserted, secure it to the legs using six 1/4 x 2 [#13] screws (three screws on each side). You may need to use force to insert the cross-bar into the notches in the legs.
  • Page 148 Procedure • Lay the assembly on its side so that you can access the base. • Push the casters onto the posts until they are fully secured. The locking casters are installed on the posts at the front of the leg and the non-locking casters are installed at the back of the leg.
  • Page 149 Procedure 7. Place the table top assembly on top of the upper cross-bar and legs, as shown in the following figure. Align the four holes on the base of the table top with the holes in the support brackets of the legs, and secure using four 1/4 x 7/8 [#14] screws. Table top assembly #14 screw (1 of 4) 8.
  • Page 150 Procedure 9. Carefully place the keyboard tray on top of the slide arm and washers. Align the four holes in the base of the keyboard tray with the holes in the slide arm, and secure the assembly using two 1/4 x 7/8 [#14] screws and two 1/4 x 3/4 [#15] screws. •...
  • Page 151 Procedure 11. Attach the appropriate anti-tilt bracket to the bottom shelf (attach only one bracket). • Select the correct bracket type for the Print Server (see the table on page The bracket pictured to the left is not used. Do not attach it to the shelf. •...
  • Page 152 Procedure Print Server Bracket type Bracket position Print Server position on bottom shelf on bottom shelf Left Bracket front edge Place front edge 15 inches from Right shelf front edge. Shelf front edge S-series Left Bracket front edge Place front edge Right 12 inches from Shelf...

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