Remote Control Issues - Samsung S32AM502HN User Manual

The problem
The message "Connecting
to Anynet+ device..." or
"Disconnecting from Anynet+
device" appears on the screen.
The Anynet+ device won't play.
The connected device is not
displayed.

Remote Control Issues

When the remote control isn't working, these steps may help resolve the problem.
The problem
The remote control does
not work.
External devices cannot be
operated with the product
remote control.
When I turn on the product
with the remote control,
another device is also
turned on.
You cannot use the remote control when the product is configuring Anynet+ or
switching to the product viewing screen.
Use the remote control after the product has completed the Anynet+ configuration or
has switched to the product viewing screen.
You cannot use the play function when
Check whether the device supports Anynet+.
Anynet+ devices must be connected to the product using an HDMI cable. Make sure
the device is connected to your product with an HDMI cable. Some HDMI cables may
not support Anynet+.
Check whether the HDMI cable is properly connected.
Go to Anynet+ (HDMI-CEC)
Settings
●
(HDMI-CEC)
The connection between the remote control and the product may be lost.
Point the Samsung Smart Remote at the front of the product, and then press and hold the
and buttons simultaneously for 3 seconds or more.
Also, if the remote control is not working or slow, the batteries might be low or dead. If this is
the case, replace the batteries. Alkaline batteries are recommended for longer battery life.
Charge the remote control by using the solar cell or the USB port(C-type) on
●
the bottom.
If the remote control has batteries, replace them with new ones.
●
Check the cable connection between the product and external devices.
The infrared remote controls provided by Samsung are compatible each other. However, note
that multiple devices can be activated at the same time. If you do not want this happening,
use the SmartThings app to manipulate each product.
Try this!
Reset is in progress.
and see if Anynet+ (HDMI-CEC)
General External Device Manager
Try this!
- 125 -
has been set to On.
Anynet+