Trademarks KONICA MINOLTA and the KONICA MINOLTA logo are trademarks or registered trademarks of KONICA MINOLTA HOLDINGS, INC. PagePro is a trademark or registered trademark of KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. All other trademarks are the property of their respective owners.
Thank you for contacting a technical support representative to obtain information about returning your PagePro 1400W for warranty exchange. Follow these instructions very carefully. If you need additional assistance, refer to the General Information Guide (included with the original printer) or printer.konicaminolta.com for worldwide sources of service and support.
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Unpack the Exchange Printer Attention Use caution when unpacking the exchange printer, so the packaging (including the tape) can be used to repack the printer to be returned. Unpack the exchange printer. Unpack the Exchange Printer...
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Remove the tape and packing materials from the exchange printer. Unpack the Exchange Printer...
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Turn off the original printer. Disconnect the USB cable from the original printer. Prepare the Original Printer...
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Unplug the original printer. Remove the media from the original printer. Prepare the Original Printer...
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Move the Imaging Cartridge Remove the imaging cartridge (which includes both the toner cartridge and the drum cartridge) from the original printer. Move the Imaging Cartridge...
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Insert the imaging cartridge in the exchange printer. Finish Setting Up the Exchange Printer Fill the exchange printer’s media tray with paper. Finish Setting Up the Exchange Printer...
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Connect the USB cable to the exchange printer. Finish Setting Up the Exchange Printer...
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Plug in the exchange printer. Turn on the exchange printer. Finish Setting Up the Exchange Printer...
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Repack the Original Printer Replace the tape and packing materials on the original printer. Repack the Original Printer...
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Call the shipper for pickup. Repack the Original Printer If the RMA number is not prominently visible on the outside of the return carton, KONICA MINOLTA will not accept receipt. Use the telephone number listed on the shipping label provided with the exchange printer.