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Fault
"E:36 / -10"
"E:38 / -25 / -26"
"E:10 / -00 / -10 /
-20"
"E:60 / -2B"
"E:30 / -10" and/or
Cause and troubleshooting
Unapproved extension installed on the water drain
hose.
Remove any unapproved extensions from the water
▶
hose.
→ "Connecting the appliance", Page 15
The pump cap is not fully screwed in.
Ensure that the pump cap is screwed in all the way
▶
into the appliance. The handle on the pump cap
must be in a vertical position.
Drain pump is blocked.
→ "Cleaning the drum", Page 37
▶
if the fault is displayed again,
→ "Cleaning the drain pump", Page 39
▶
Inlet opening of the rubber gasket is blocked.
→ "Cleaning the intake opening in the rubber gas-
▶
ket", Page 41
The pump for the intelligent dosing system is blocked.
Switch off the appliance.
1.
Clean the pump unit.
2.
→ "Cleaning the detergent drawer", Page 37
Switch the appliance on.
3.
If the display appears again after you clean the
4.
pump unit, call customer service.
→ "Customer Service", Page 54
Note: You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
→ "Buttons", Page 24
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
Redistribute the laundry in the drum.
▶
Note: Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
The water pressure is low.
No remedial action possible.
The filters in the water inflow are blocked.
Clean the filters in the water inflow.
▶
The tap is turned off.
Turn on the tap.
▶
Troubleshooting en
43
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