Nokia RM-721 Service Manual page 107

RM-721; RM-722
BB Troubleshooting and Manual Tuning Guide
•
Phone is not supported in Tucson system, because it has been reported as scrapped or it has been
blacklisted due to some other reason. Further actions are not possible.
•
Phone specific data missing from system.
Examples shown above are for missing HW version, other variation of this error can be related to SIM Lock
or a certificates.
Missing data is automatically retrieved and corrected within one working week.
Please wait for one working week.
•
Please report issue to Nokia.
Common things to be checked in case of problems
Please check that communication between phone and Phoenix works
• Check connection manager for correct connection type
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