Nokia RM-721 Service Manual page 106

The HW information is coming from Nokia system, editing the HW version with Phoenix does not help in
this case.
The only thing that can be done is to try to use the phone for another variant where the HW / SW
combination is allowed.
Please note that phone SW may have been updated offline without Tucson connection.
Always check that you have the latest data package supporting the new product code installed, because
the latest data packages always include the latest / highest suitable HW / SW combinations. If you have
old DP´s installed, system may interpret the case as downgrade and prevent it even if combination with
newer product SW would be possible.
If you have access to the SWAP data packages including the lowest possible software, you can try to create
a SWAP phone first and then try to change the variant to some custom transceiver code.
•
Original or new Product Code is missing from system.
Please wait for a few working days and retry.
Failed attempt will trigger data recovery in Nokia systems, data will be restored but it takes some time.
Please also check that the product code can be found from an official data package.
If problem is not solved after some working days, please report issue to Nokia.
•
The Smart Card you are using is not authorized to perform this operation.
Please use SX-4T Smart Card for this procedure.
•
Data in system indicates that the phone should be SIM Locked.
Please try to use the Certificate Restore operation.
It is not possible to process the phone further unless successful Certificate Restore operation is done, and
the data in phone matches the data in Tucson system.
After successful Certificate Restore operation SX-4T type card needs to be used to process the phone further.
This is valid if you want to change the variant into another locked variant, or some unlocked variant.
You can always check the SIM lock status by using the "SIM Lock Status" – menu in Phoenix
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BB Troubleshooting and Manual Tuning Guide
RM-721; RM-722
Issue 1