Dell Alienware AW2523HF User Manual page 60

Common
Symptoms
Intermittent
Problems
HDR Problems Cannot set
Missing Color
Wrong Color
Image
retention from
a static image
left on the
monitor for a
long period of
time
60 | Troubleshooting
What You Possible Solutions
Experience
Monitor • Ensure that the video cable connecting the
malfunctions on
& off
• Reset the monitor to factory settings.
• Perform monitor self-test feature (see
• Ensure your computer or graphics solution
GFX solution
into HDR mode
after switching
into Desktop/ • Ensure that the HDMI 2.0 cable that comes
Movie HDR/
Game HDR • If the above steps fail, choose the resolution
Presets
Picture missing • Perform monitor self-test feature check.
color • Ensure that the video cable connecting the
• Check for bent or broken pins in the video
• Change the settings of the Preset Modes
Picture color
not good
• Adjust the Gain/Offset/Hue/Saturation
• Change the Input Color Format to RGB or
• Run the built-in diagnostics.
Faint shadow • Set the screen to turn off after a few minutes
from the
static image
displayed
appears on the • Alternatively, use a dynamically changing
screen
monitor to the computer is connected properly
and is secure.
test) check to determine if the intermittent
problem is flagged in the self-test mode.
meets the minimum requirement for HDR
playback and install the latest software drivers
for the graphics card.
with the package is used.
1920 x 1080 from the Display Properties to
force the proper HDR signaling.
monitor to the computer is connected properly
and is secure.
cable connector.
in the Game menu OSD depending on the
application.
values under Game1/Game 2/Game 3 in the
Game menu OSD.
YCbCr/YPbPr in the Display menu OSD.
of screen idle time. These can be adjusted in
Windows Power Options or Mac Energy
Saver setting.
screensaver.
Self-