Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Troubleshooting
Related Manuals for CPI ALIO Pro
Summary of Contents for CPI ALIO Pro
- Page 1 Technician guide troubleshooting ALIO™ Pro Card Reader V1.4 EN...
- Page 2 Intended use The Alio Pro card reader is designed for use in unattended indoor and outdoor sites, able to provide sales of products or services in kiosk and vending machines. It is designed to combine telemetry, electronic payment, cash acceptance, cellular antenna, and screen technology into a single solution.
-
Page 3: Table Of Contents
Alio Pro Card Reader Table of Contents Table of Contents About this Technician Guide for Troubleshooting ................4 General Information ......................... 4 Architecture and Process Flow ......................5 Payment Process Flow ........................5 Visual Checks ..........................7 Self-Diagnostics ..........................7 Connection Test.......................... -
Page 4: About This Technician Guide For Troubleshooting
Operator) for any concerns of failures. The Alio Pro card reader is a PCI certified device there must be no attempt to open or modify the device. Any attempt to open or modify the Alio Pro card reader may render the device unusable due to security protocols or make it susceptible to fraudulent attack. -
Page 5: Architecture And Process Flow
Alio Pro Card Reader Architecture and Process Flow Architecture and Process Flow Communication Alio Pro Machine Host card controller Power reader (Primary) HOST PERIPHERAL Payment Process Flow Standard Process Flow In this example, the customer is purchasing an item for £1.00. The Kiosk (Host) initiates the payment system, and the customer is asked to present their card for payment. - Page 6 Approved (funds available) or Declined (various possible reasons – not detailed). Once the host completes the transaction process and commits the single (or total) transaction of £0.99 this is then re-submitted to the Alio Pro card reader to confirm with the issuing bank. On Commit the pre-authorized value of £10.00 is replaced by the committed value of £0.99 with the funds cleared to the merchant account and...
-
Page 7: Visual Checks
Do not unscrew the six security screws. Any attempt to open the unit will render the unit inoperable, void any warranty and require return to CPI for repair. Replace the Alio Pro card reader – and return to a CPI Service Partner (see CPI website for details) Contact support@cranepi.com... -
Page 8: Connection Test
Connection Test Fail • Check LAN cable for damage • Check LAN fully plugged into the ETH socket on Alio Pro card reader. • Check LAN fully plugged into the ETH socket on Host Port. • Ask local IT to check the Host Port network connections. -
Page 9: Troubleshooting
• Power to the rest of the machine / other displays working may not be supplied or there is a • Check for flashing LEDs on the Alio Pro card reader – near screen hardware failure. the card slot. -
Page 10: System/Software
PIN entered incorrectly Incorrect PIN. The Alio Pro card reader uses standard PIN retry security. If The PIN is entered incorrectly a number of times, the card will Select (X) Abort (O) Retry be suspended. -
Page 11: Charges And Pricing
Alio Pro Card Reader Troubleshooting Charges and Pricing Reported Error Description/Cause Actions Consumer charged for more Product delivery and product prices Check product delivered is what was selected. items / a higher price than are controlled by the system Verify pricing for the selected product. -
Page 12: Version History
Alio Pro Card Reader Version History Version History Change Chapters Concerned Date V.1.0 First release February 21, 2020 V1.1 General review June 22, 2020 V1.2 Troubleshooting §6.2 September 28, 2020 V1.3 First call screenshots §5.2 November 8, 2021 V1.4 Visual Checks and Touch-keys §2.2 and §2.3... - Page 13 Notes ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________...
- Page 14 Notes ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________...
- Page 15 (natural or computer) without the prior written permission of Crane Payment Innovations (CPI). CPI reserves the right to change the product specifications at any time. While every effort has been made to ensure that the information in this publication is accurate, CPI disclaims any liability for any direct or indirect losses (howsoever caused) arising out of use or reliance on this information.
- Page 16 C O N T A C T U S Crane Payment Innovations Corporate HQ 3222 Phoenixville Pike, Suite 200 Malvern, PA 19355 support@cranepi.com CPI support...
Need help?
Do you have a question about the ALIO Pro and is the answer not in the manual?
Questions and answers