Pioneer BDR-S13U-X Owner's Manual page 22

Problems and Solutions
There are no images. There is no sound.
• Digital output of BD-Video content (output using DVI or HDMI terminals) requires
graphics functionality and monitors that support HDCP standards.
Check that your PC environment supports HDCP standards.
Playback of BD-Video content and other high-definition videos requires very high
processing power. If you encounter phenomena such as frame dropping or choppy
audio, it may be possible to prevent this by reducing the load on the PC, either
by stopping resident software or using video playback support functionality in the
graphics function.
Review the operating environment and try playback again with as little load on the
PC as possible from other applications.
Playback of BD-Video content requires periodic updates to the playback software as
the content decryption key has an expiration date. Before playback, ensure that the
latest update from the software manufacturer has been applied.
• During DVD-Video title playback, if the playback software counter is counting
correctly and audio is output but no images are displayed, check the resolution and
number of colors of your monitor. The standard settings are 800 x 600 resolution
and 16-bit color. Additionally, check that the video card (video chip) drivers are the
latest versions, and update if necessary.
If a message such as "Failed to create overlay" is displayed, this indicates
insufficient video card performance as above, so set the resolution and number of
colors as described above.
Furthermore, if your PC has a TV output function, an error message starting with
"Macrovision . . ." may be displayed. In these cases, turn off the TV output function.
• If images are displayed but no audio is output, the video may be being output in an audio
format not supported by your playback software. Check the audio format recorded with
the BD/DVD-Video title, and switch to a supported audio format (surround sound, etc.).
• Media and files such as videos from BD/DVD-Video and digital broadcasting include
content protection, and have restrictions on copying and playback. Check that there
are no restrictions on the content to be played and on the playback environment.
• For detailed information on Ultra HD Blu-ray playback, refer to the website below.
https://www.pioneerelectronics.com/PUSA/Computer/Computer+Drives/BDR-S13U-X
The Intel Software Guard Extensions (Intel SGX) feature is a requirement for the
CPU and motherboard firmware to play DRM (digital rights management) protected
content on Ultra HD Blu-ray movie discs on a Windows platform.
Note
Intel SGX has been removed from Intel 11th generation and newer CPUs, and
support for SGX may be removed on new versions of Intel drivers or utility programs
such as Intel SGX and Intel Management Engine drivers and firmware in the future.
Such changes could cause these platforms to lose support for Ultra HD Blu-ray
movie disc playback.
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BDR-S13U-X
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