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ISAN10 & ISRL10 User Manual
7 REPAIRS AND DISPOSAL
7.1 FIRMWARE UPDATES
The ISAN10 and ISRL10 can be updated with new firmware through our over-the-air reprogramming
application to correct, improve, or add new features to enhance the unit's performance. Details on how
to perform these updates is included with each update installation package.
7.2 OPERATION LOGS
The ISAN10 and ISRL10 updates and maintains information concerning its operation and activities as it is
being used around the site. This information is used to monitor the health of the unit and improve the
device performance. The information collected does not contain any personal information from the
user.
7.3 REPAIRING DAMAGED DEVICE
Units that have been damaged or have failed to operate in the field must be returned for repair or
replacement with a few exceptions. If the battery has been physically compromised or has been found
to be defective, the unit can NOT be legally shipped by any carrier. If the unit is intact but has ceased to
operate, it can be returned via an RMA request to our repair center. Please contact your plan
administrator for more information and an RMA form.
7.4 DISPOSAL OF DEVICE
Should the ISAN10 or ISRL10 become damaged beyond servicing or repair, please contact your nearest
electronics recycling company for details on their collection requirements.
The units contain two lithium metal batteries and once depleted, the batteries are inert and can be
disposed of in a similar manner to regular alkaline batteries. Please contact your nearest electronics
recycling company for details on their collection requirements.
2021-01-29
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