Troubleshooting; Verifying Devices Are Installed - Targus DOCK419C User Manual

Targus USB-C Single Video 4K HDMI/VGA Docking Station
with 100W Power Delivery
• One HDMI Port
- Supports HDMI resolution up to 4K@30Hz
- Supports USB-C DP Alt. Mode†
• One VGA Port
- Supports VGA Resolution up to 1920x1200@60Hz
- Supports USB-C DP Alt. Mode†
*USB-C PD power adapter is not included
Requires compatible PD3.0 laptops
Certain HP USB-C Laptops with 12V PD charging profile may not be supported.
† Requires compatible USB-C DP Alt Mode laptop
Note: Supports HDMI and VGA to Display Same Image Simultaneously with
Resolution up to 1080P.

Troubleshooting

Device Not Working
• Make sure that the device is fully inserted into the correct port on the
portable dock.
• Plug the device into a different port on the portable dock. If it still doesn't
work, test the device by connecting it directly to your computer.
• Make sure that the device appears in Device Manager.
• Disconnect all devices from the portable dock and reconnect them, one at
a time. Check that each device works before plugging in the next one.
• Each laptop USB Type-C port is equipped with over-current protection.
When a USB device draws more current than the USB Type-C port can
supply, the port will shut down.
To re-enable the port, unplug the device and go to Device Manager or to the
message in the system tray and choose the Reset option. You can then plug
the device back into the portable dock. If a shut down reoccurs, check the
power requirements of the device.

Verifying Devices are Installed

You can view the devices installed on the portable dock from the Device
Manager window in System Properties.
Press + X to open the menu, and choose Device Manager on it.
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Targus USB-C Single Video 4K HDMI/VGA Docking Station
with 100W Power Delivery
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