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Solving digibox problems
Problem
You've forgotten
your PIN.
Nothing is
happening.
Someone has
Your remote control
pressed TV/AV on
handset works with
your remote control
the TV but not with
handset.
satellite.
The channel only
You can't find a
broadcasts for part
channel you have
of the day.
previously watched.
Your cannot
Invalid card
recognize your Sky
message.
Viewing Card.
TV or VIDEO
On-screen
recorder not
interference.
correctly tuned.
Possible reason
Call your broadcaster's helpdesk. For your broadcaster's
helpdesk number, select the Telephone Numbers option
from the Services screen.
Your set is not
plugged into the
mains.
Your set is switched
off (the standby
(r r )
indicator is red).
Check it is your Sky Viewing Card. Check it is in the right
way up. Check that your card is not damaged. If the
problem continues, call your broadcaster's helpdesk. For
your broadcaster's helpdesk number, select the
Telephone Numbers option from the Services screen.
Check that your TV and VIDEO recorder are correctly
tuned to your set.
For further information, refer to your set and VCR
instruction books.
In some cases your set may need re-tuning. Call your
broadcaster's helpdesk for further advice. For your
broadcaster's helpdesk number, select the TELEPHO-
NE NUMBERS option from the SERVICES screen.
What to do now
Make sure the mains lead is properly plugged in and
your set is switched on.
Press the SKY button on your remote control handset.
Press the SKY button on your remote control handset.
Check the TV GUIDE listings to see when the channel
is available.
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