Before Calling For Service - LG LSIS3018 Owner's Manual

Before Calling for Service

Before you call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
Symptoms
Range is not level.
Cannot move
appliance easily.
Appliance must be
accessible for service.
Oven control beeps
and displays any F
code error.
Surface element
control beeps and
entire LED bar
flashes.
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Surface units do not
work properly
Areas of discoloration
on the cooktop
Possible Causes / Solutions
• Poor installation. Place oven rack in center of oven. Place a level on the oven
rack. Adjust leveling legs at base of range until the oven rack is level.
• Be sure floor is level and strong and stable enough to adequately support range.
• If floor is sagging or sloping, contact a carpenter to correct the situation.
• Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
• Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance accessible.
• Carpet interferes with range. Provide sufficient space so range can be lifted over
carpet.
• Anti-tip device engaged.
• Electronic control has detected a fault
condition. Turn the Oven mode knob
to the Off position to clear the display
and stop beeping. Reprogram oven.
If fault recurs, record fault number.
Turn the Oven mode knob to the Off
position and call for service.
• Electric control has detected a fault
condition. Turn the control knob to the
Off position to clear the display and
stop the beeping. Call for service.
• Improper cookware being used.
- Use pans which are flat and match the diameter of the surface unit selected.
• In some areas, the power(voltage) may be low.
- Cover pan with a lid until desired heat is obtained.
• A fuse in your home may be blown or the circuit breaker tripped.
- Replace the fuse or reset the circuit breaker.
• Cooktop controls improperly set.
- Check to see the correct control is set for the surface unit you are using.
• Cookware is the wrong size or is not induction capable.
- See Induction Cookware section for more information.
• The maximum operating time for all element levels except the Boost mode is 12
hours.
• Food spillovers not cleaned before next use.
- See Cleaning the Glass-Ceramic Cooktop section.
• Hot surface on a model with a light-colored cooktop.
- This is normal. The surface may appear discolored when it is hot. This is
temporary and will disappear as the glass cools.
TROUBLESHOOTING
CODE CAUSE
F-3 Key short error
F-9 Oven not heating
Number
of CAUSE
Flashes
1 Top Thermistor Open/Short
Heatsink Thermistor Open/
2
Short
3 Communication error
4 Box fan not working
53