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3. Select someone from the list (you do not have to select anyone in particular, as you will
not be sending this message), and then tap the Menu button to complete the selection.
4. After you choose a person, two options will appear: Write a Message (pencil icon on
left) and Record a Message (mic icon on right). Select the Record
a Message/Mic icon on the right.
5. Select Record, and then speak into the mic. When you are done recording, stop the
recording.
6. The new recording should appear under the Write a Message/Record a Message icons.
Select Play, and listen to that recording you made. This will tell you how your voice will
sound to other players. Can you hear your voice clearly?
If you can hear yourself when you play back that test recording, please move to Step 5.
If you cannot hear yourself when you play back that test recording, please contact our support
team for further assistance.
5. Device And Game Settings Are Configured Correctly
If the headset works well with another device, the issue may not be with the headset itself.
First, check the audio settings for the device/platform you are using the headset with.
For PC:
1. Right-click the Speaker icon on the Taskbar, and then select "Open Sound Settings".
2. Double-check that the Output and Input devices are both listed as the headset.
For Mac:
1. Click the Apple menu, and then select System Preferences >> Sound.
2. Double-check that the Input and Output devices are both listed as the headset.
For PlayStation, please check that the settings are configured as shown here.
For Xbox, please check that the settings are configured as shown here.
For Nintendo Switch, you will need to check the settings within the game itself.
Once you're sure the device settings are configured correctly, double-check the game's settings.
Many games have audio settings that are independent of the console's settings, so it's important
to double-check that those settings are configured correctly, as well.
If you are having issues specifically with Fortnite, please click here. Please note that this article
does mention Xbox, but the Fortnite menus will be the same regardless of the console you are
playing on.
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