Common Problems - Redroad G10 User Manual

Common Problems

Problem
Unable to power on
The vacuum-mop fails to start sweeping.
The vacuum-mop cannot return for charging.
Abnormal the vacuum-mop actions.
Abnormal sound during cleaning.
Cleaning performance deteriorates or
dust drops.
The vacuum-mop is offline.
The vacuum-mop fails to proceed at
breakout point.
Unable to charge.
Solution
The battery is low. Please charge it before using.
The battery is low. Please charge it before using.
Too many barriers around self-cleaning station. Place self-cleaning station in an unblocked area.
The vacuum-mop is too far from self-cleaning station. Place the vacuum-mop near self-cleaning
station and try again.
Please shut down and restart the vacuum-mop.
Please check and clean the foreign matters on the main brush, side brush, left/right wheel
after the machine is turned off.
Dust collector is full. Please empty the collector.
Filter is blocked. Please clean the filter.
The vacuum-mop is blocked by any foreign object. Please clean the main brush.
Weak Wi-Fi signals. Make sure the vacuum-mop is in proper coverage of Wi-Fi signals.
Wi-Fi connection fails. Reset Wi-Fi connection and download the latest App and try again.
Make sure non-disturbance mode is not activated, which will disable proceeding at
breakout point.
Breakpoint resume shall not be applicable for operating the vacuum-mop recharging
button, operating the self-cleaning station sweeping and mopping function button, operating
the App recharging button or transporting the vacuum-mop back to the self-cleaning station.
Make sure there is sufficient spaces around self-cleaning station, and there is no dust or
blockage on the surface of electrode of self-cleaning station.
The ambient temperature is too low (below 0℃) or too high (above 35℃).
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