Page 1
Internal Use Only Website http://biz.lgservice.com Blu-ray / DVD Home Cinema System SERVICE MANUAL MODEL: BH4120SN (BH4120SN, S42S2-S, S42S1-W) CAUTION BEFORE SERVICING THE UNIT, READ THE “SAFETY PRECAUTIONS” IN THIS MANUAL. P/NO : AFN75673460 FEBRUARY, 2012...
Page 2
CONTENTS SECTION 1 ..SUMMARY SECTION 2 ..ELECTRICAL SECTION 3 ..CABINET & MAIN CHASSIS SECTION 4 ..MT8560 F/E LOADER PART SECTION 5 ..REPLACEMENT PARTS LIST...
When servicing this product, under no circumstances should the original design be modified or altered without permission from LG Corporation. All components should be replaced only with types identical to those in the original circuit and their physical location, wiring and lead dress must conform to original layout upon completion of repairs.
SERVICING PRECAUTIONS CAUTION: Before servicing the BD-HTS covered by this Electrostatically Sensitive (ES) Devices service data and its supplements and addends, read and Some semiconductor (solid state) devices can be damaged follow the SAFETY PRECAUTIONS. NOTE: if unforeseen easily by static electricity. Such components commonly are circumstances create conflict between the following servicing called Electrostatically Sensitive (ES) Devices.
HIDDEN KEY MODE AVAILABLE HIDDEN MODE ENTRANCE KEY EXIT KEY DISPLAY STATUS PAUSE or HOME SYSTEM DISPLAY SYSTEM DISC||OPEN)&& 1+3+9+7+1+3+9+ ※ 'Pause' Key INFORMATION INFORMATION (Highlight on 16:9 ENTER or MP2 FACTORY RESET (KEY, VERSION) Full of setup menu) 1. PLATFORM INFORMATION 2.
SOFTWARE UPGRADE • Burn a DVD recordable disc or USB with a fi le that is named to “LG_HB_7000M51.ROM”. • Insert a upgrading disc or USB. • Show help message for disc upgrade as follows. Press Enter key to upgrade Press Enter key to upgrade and it will show progress information After completing upgrade then power is off.
SPECIFICATIONS • GENERAL Power requirements Refer to main label on the side panel. Power consumption Refer to main label on the side panel. Dimensions (W x H x D) Approx. 360 x 60.5 x 304 mm Net Weight (Approx.) 2.5 kg Operating temperature 5 °C to 35 °C (41 °F to 95 °F) Operating humidity...
Page 9
• SPEAKERS Front speaker (Left/ Right) Type 1 Way 1 speaker Impedance Rated 3 Ω Input Power 42 W Max. Input power 84 W Net Dimensions (W x H x D) 92.5 x 115 x 79 mm Net Weight 0.39 kg Rear speaker (Left/ Right) Type 1 Way 1 speaker...
Page 10
SECTION 2 ELECTRICAL CONTENTS DIGITAL DISPLAY & WIRING DIAGRAM ..........2-53 MEDIA TRAINING MASTER ........ 2-2 1. DISTORTED PICTURE ........2-2 BLOCK DIAGRAM ..........2-55 2. NO PICTURE ............ 2-7 3. PICTURE COLOR ........... 2-12 CIRCUIT DIAGRAMS ......... 2-57 4. NOISE/AUDIO PROBLEMS ......2-14 1.
DIGITAL DISPLAY & MEDIA TRAINING MASTER Objective: To provide clear and concise guidelines for customer service agents to handle calls on box goods calls. 1. DISTORTED PICTURE 1-1. Lines on Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly.
Page 12
DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-2. Ghost Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. Tighten any loose What cables is the customer cables.
Page 13
DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-3. Rolling Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. Tighten any loose What cables is the customer cables.
Page 14
DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-4. Shaky Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. Tighten any loose What cables is the customer cables.
Page 15
DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-5. Blurry Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. Tighten any loose What cables is the customer cables.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 2. NO PICTURE 2-1. Black Screen The entire screen is black. Make sure the customer did not select 480i resolution in the menu of BD- Does the BD on-screen menu HTS if using HDMI connections. Change resolution on upconversion BD- appear? HTS by pushing the resolution button of the remote controller.
Page 17
DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-2. Blue Screen The entire screen is a solid blue color. Make sure the customer did not select 480i resolution in the menu of BD- Does the BD on-screen menu HTS if using HDMI connections. Change resolution on upconversion BD- appear? HTS by pushing the resolution button of the remote controller.
Page 18
DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-3. Snowy Screen A snowy picture is when black and white dots are all over the screen. Make sure the customer did not select 480i resolution in the menu of BD- Does the BD on-screen menu HTS if using HDMI connections.
Page 19
DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-4. No Signal A “no signal” message appears on the screen of the display. Make sure the customer did not select 480i resolution in the menu of BD- Does the BD on-screen menu HTS if using HDMI connections. Change resolution on upconversion BD- appear? HTS by pushing the resolution button of the remote controller.
Page 20
DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-5. Invalid Format or Format Not Supported Customer’s using an DVI, or HDMI cable connection need to set the Is the customer using a digital resolution on the product above 480i. HDMI, DVI connections can not cable connection? process a 480i resolution.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 3. PICTURE COLOR 3-1. No Color The video displays no color and only shows in black and white. Determine what cables the customer is using to connect the BD to the What cables is the customer TV and if connected properly.
Page 22
DIGITAL DISPLAY & MEDIA TRAINING MASTER 3-2. Poor Color The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to a screen. Determine what cables the customer is using to connect the BD to the What cables is the customer TV and if connected properly.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 4. NOISE/AUDIO PROBLEMS 4-1. No Audio The customer is not able to get audio. Determine what cables the customer is using to connect the BD to the TV What cables is the customer and if connected properly. Refer to OM for connections. Tighten any loose using to connect the BD? cables.
Page 24
DIGITAL DISPLAY & MEDIA TRAINING MASTER 4-2. Distorted Audio The audio sounds muffled, scratchy, or the audio skips. Determine what cables the customer is using to connect the BD to the TV What cables is the customer and if connected properly. Refer to OM for connections. Tighten any loose using to connect the DVD? cables.
Page 25
DIGITAL DISPLAY & MEDIA TRAINING MASTER 4-3. Humming/Clicking Noise The unit is making a humming noise or a clicking noise. BDs make a slight hum when playing discs. A clicking noise or a noise Does the noise only happen interfering with audio may indicate a problem. Try multiple discs. when a disc is playing? Multiple discs with the same issue means the BD may need service or be professionally cleaned.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5. MISCELLANEOUS 5-1. No Power The unit will not turn on. Is the unit plugged in? Make sure the unit is plugged into a surge protector or the wall. Does the unit turn on when the See if the unit will turn on when the power button the unit is pressed.
Page 27
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-2. Disc Error The unit displays “disc error” when a disc is inserted into BD-HTS. Is the disc inserted into BD-HTS Make sure the disc has been inserted into BD-HTS properly. properly? BD-HTS can not read a disc inserted into the unit upside down. Determine the type of disc the customer is not able to play.
Page 28
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-3. Unit Locks Up Unit does not respond to any commands. Does the unit respond to the If the unit will turn on or off with the button on the unit, troubleshoot the buttons on the unit? remote control.
Page 29
Please refer to the OM for instructions on how to program remote to TV. Does the customer want to Customer wants to program a remote other than Zenith or LG, program their remote? the customer will need to contact the manufacturer of the remote control.
Page 30
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-6. Will Not Play Disc The unit will not play a disc when a disc is inserted into BD-HTS. Is the disc inserted into BD-HTS Make sure the disc has been inserted into BD-HTS properly. properly? BD-HTS can not read a disc inserted into the unit upside down.
Page 31
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-7. Disc Freezes or Skips The audio and video freeze and skip during play back of a BD or DVD disc. Is the disc inserted into BD-HTS Make sure the disc has been inserted into BD-HTS properly. properly? BD-HTS can not read a disc inserted into the unit upside down.
Page 32
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-8. Can Access Menu, but Not Play a Movie The disc menu is displayed but the disc will not play. Go into the system information screen of BD-HTS. To access this menu, Check the system information bring up the main menu.
Page 33
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-10. Aspect Ratio The customer has bars on the top and bottom of the screen, the left and right of the screen, or both. A full screen movie played on a wide screen TV will have bars on the left Is the movie wide screen or full and right side of the TV.
Page 34
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-11. My Unit Won’t be up-converted The customer has a problem with getting the unit to change resolutions to 480i/p, 720i/p, 1080i, or 1080p. Ask the customer to press stop to stop the disc from playing. Is the disc currently playing? Ask the customer to press the resolution button to change the resolution.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 6. BD-HTS 6-1. Slow Loading Times for BDs The loading times for a blu-ray disc is 30 seconds. When a customer Why does it take so long to load switches from one disc to another, the lens will change which is what my BDs? causes the delay.
ONE POINT REPAIR GUIDE 1. NO POWER PROBLEM No power problem occurs when you power on the unit. 1-1. Fuse & Bridge diode 1-1-1. Solution Replace F901, BD901 on SMPS board. 1-1-2. How to troubleshoot (Countermeasure) 1) Look at the physical of fuse F901. 2) Check the bridge diode BD901 1-1-3.
Page 37
ONE POINT REPAIR GUIDE 1. NO POWER PROBLEM No power problem occurs when you power on the unit. 1-2. VFD, 14 VA, 6 VA, 3.8 VA 1-2-1. Solution Replace D918, D953, D952, D951, D950, IC902. 1-2-2. How to troubleshoot (Countermeasure) Case 1) FLD abnormal: Check D950, D951, ZD950, ZD951, FR950 and replace it.
ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up.
Page 39
ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up.
Page 40
ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up.
Page 41
ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up.
Page 42
ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up.
Page 43
ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up.
Page 44
ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up.
Page 45
ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up.
Page 46
ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up.
ONE POINT REPAIR GUIDE 3. BAD HDMI VIDEO / AUDIO OUTPUT When unit is connected to HDMI TV using HDMI cable, picture shows bad color, no output or mixed color on the screen. But component output is OK. 3-1. JK803 (HDMI JACK) 3-1-1.
ONE POINT REPAIR GUIDE 4. NO SPEAKER OUTPUT When unit is connected to Speaker using speaker cable, no speaker output. 4-1. AMP BOARD 4-1-1. Solution Replace AMP board. 4-1-2. How to troubleshoot (Countermeasure) 1) Check voltage at CN601. - If 36 V,14 VA, 3.8 VA voltage doesn’t come out, re-soldering pin CN601. 2) Check voltage at IC700, IC701.
ELECTRICAL TROUBLESHOOTING GUIDE 1. SYSTEM POWER SUPPLY ON SMPS BOARD No 3.8 VA. Is F901 normal? Replace F901. (same fuse) Is TH901 normal? Replace TH901. Is BD901 normal? Replace BD901. Is the VCC (11 V ~ 25 V) supplied to IC902 pin5? Is D918 normal? Power Line of MAIN PCB is short.
ELECTRICAL TROUBLESHOOTING GUIDE No 14 VA. Is F901 normal? Replace F901. (same fuse) Is TH901 normal? Replace TH901. Is BD901 normal? Replace BD901. Is the VCC (11 V ~ 25 V) supplied to IC901 pin5? Is D953 normal? Power Line of MAIN PCB is short. Check or replace D953.
ELECTRICAL TROUBLESHOOTING GUIDE 3. POWER SUPPLY ON MAIN BOARD No 3.3 V. Is the VCC 3.8 VA supplied to IC151 pin3? Check 3.8 VA on SMPS Board. Is there ‘H’ signal at IC153 pin2? Check IC101 pin58 (DCDC33_CTRL). Check IC151 and replace. No 5 V.
ELECTRICAL TROUBLESHOOTING GUIDE 5. NO CVBS VIDEO OUTPUT No CVBS video on Display. Is there CVBS signal on L2V1? Check IC501’s VCC or replace IC501. Check JK251 and RCA cable connection. 6. NO AUDIO OUTPUT BD/CD/DVD disc or USB play. CN401 pin11, 12, 15 Check IC501’s I2S output trace.
Page 54
ELECTRICAL TROUBLESHOOTING GUIDE Portable function. CN251 pin4, 6 audio L/R OK? Check CN251 and JACK PCB. IC200 pin43, 42, 41 signal OK? Check IC200 or replace. Tuner function. TUN01 pin1, 2, 3, 4 signal OK? Check IC101 or replace. TUN01 pin7, 8 audio L/R OK? Check TUN01 or replace.
ELECTRICAL TROUBLESHOOTING GUIDE 7. NO HDMI OUTPUT No HDMI audio / video output. JK803’s status OK? Replace JK803. JK803 pin18 VCC 5 V OK? Check L803 and VCC 5 V line. JK803 pin19 HPD about 3.3 V OK? Check hot plug detect signal from TV. Is there signal on R841, R842? Check I2C trace from IC501.
WIRING DIAGRAM 24 PIN SMD ST 1mm CN401 CN600 CN701 45 PIN SMD ST 0.5 mm (FR-4 EPOXY 2LAYER) CN703 8 PIN SMD ST 1 mm MAIN 14 PIN SMD ST (FR-4 EPOXY 4LAYER) (2mm) 8 PIN DIP ST (Male) 5 PIN SMD ST 1 mm CN150 CN704...
MODIFIED OR ALTERED WITH OUT PERMISSION FROM LATEST SAFETY PERFORMANCE mode. THE LG CORPORATION. ALL COMPONENTS SHOULD BE IMPROVEMENT CHANGES INTO THE SET IS NOT DELAYED REPLACED ONLY WITH TYPES IDENTICAL TO THOSE UNTIL THE NEW SERVICE LITERATURE IS PRINTED. FLD No Power...
PRINTED CIRCUIT BOARD DIAGRAMS 1. SMPS P. C. BOARD (TOP VIEW) (BOTTOM VIEW) NOTES) Warning NOTES) Warning NOTES) Parts that are shaded are critical NOTES) Parts that are shaded are critical NOTES) with respect to risk of fire or NOTES) with respect to risk of fire or NOTES) electricial shock.
3. PACKING ACCESSORY SECTION 801 Owner’s manual 808 Battery 825 FM antenna 811 Video cable 832 CD title 900 Remote control 804 Bag 803 Packing 803 Packing 802 Box, Master...
Page 90
SECTION 4 MT8560 F/E LOADER PART CONTENTS ONE POINT REPAIR GUIDE ........................4-2 1. “ALL BD DISC” READING ERROR ......................4-2 2. “ALL DVD DISC” READING ERROR......................4-3 3. “ALL CD DISC” READING ERROR ......................4-4 HOW TO USE THE SA RESET FUNCTION ..................
ONE POINT REPAIR GUIDE 1. "ALL BD DISC" READING ERROR - All BD disc did not recognized, but DVD and CD are recognized normally. - If LD output current’s level is abnormal, set can not recognize BD disc. 1-1. Component 1) MD (Traverse Assembly) 2) IC701 (TPIC2050), CN703 1-2.
ONE POINT REPAIR GUIDE 2. "ALL DVD DISC" READING ERROR - All DVD disc did not recognized, but BD and CD are recognized normally. - If LD output current’s level is abnormal, set can not recognize DVD disc. 2-1. Component 1) MD (Traverse Assembly) 2) IC701 (TPIC2050), CN703 2-2.
ONE POINT REPAIR GUIDE 3. "ALL CD DISC" READING ERROR - All CD disc did not recognized, but BD and DVD are recognized normally. - If LD output current’s level is abnormal, set can not recognize CD disc. 3-1. Component 1) MD (Traverse Assembly) 2) IC701 (TPIC2050), CN703 3-2.
HOW TO USE THE SA RESET FUNCTION 1. PURPOSE In order to insert the new SA adjustment values, it need clearing SA initial values of the flash memory. 2. REQUIRED SA RESET - After changing Traverse. - After changing Main Board Assembly. - After changing Main Board Flash IC.
Page 95
4) Insert BD-ROM SL Disc. (Tray is opened automatically.) 5) If the disc is inserted, you will see “Wait...”. 6) If SA Adjustment is fi nished, tray is opened auto- matically. 7) Press stop key twice to escape this special mode. Reference:...
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION 1. IC501 (MT8560) 1-1. Pin Function PIN NO. SYMBOL TYPE DESCRIPTION AGND33_1 Analog Ground Analog Ground AGND33_2 Analog Ground Analog Ground AGND33_3 Analog Ground Analog Ground AGND12_1 Analog Ground Analog Ground AGND12_2 Analog Ground Analog Ground AUX1...
Page 97
PIN NO. SYMBOL TYPE DESCRIPTION LDD serial interface CLK. 3.3V LVTTL I/O, The pin is spike-free at power-on stage. 5V-tolerance, The pin is not allowed to pull-up in circuit layout. FEGIO1 2, 4, 6, 8 mA PDR, Alternate function : 75K pull-down (0 V) 1.
Page 98
PIN NO. SYMBOL TYPE DESCRIPTION Analog Input Input of Sub-Beam Signal (E) Analog Input Input of Sub-Beam Signal (F) Analog Input Input of Sub-Beam Signal (G) Analog Input Input of Sub-Beam Signal (H) Multiplexer Output 1 for Signal Monitoring. The pin is not allowed to pull-up in circuit layout. MPXOUT1 Analog Output Alternate function : Internal monitored signal output / General...