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(if for example it is dropped or knocked against a hard surface), or from within (if for example foreign
objects are placed within the accessories and the power is switched on).
3. Should you need to replace an accessory during the warranty period; a claim for a free replacement will
only be considered if the item (including all shards and broken parts) is returned to the nearest HOLB
service centre for examination.
4. The remains of the accessory will be carefully examined by the relevant professionals and if it is
determined (at the sole discretion of HOLB) that the damage was caused by impact, then the claim will
be refused and will not be covered by the warranty or any extended warranty.
5. Any replacement part provided in terms of clause 4 above will become a chargeable item payable by
the customer.
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