Network And Server Support Line; Ordering Support Line Services - IBM ThinkPad 310E Troubleshooting Manual

Using selected application software and games
Tuning performance
Installing device drivers remotely
Setting up and using multimedia devices
Identifying system problems
Interpreting documentation
You can purchase this service for a single incident or multiple
incidents. For more information about purchasing Enhanced PC
Support, see "Ordering Support Line Services" on page 8-17.

Network and Server Support Line

Network and Server Support includes all the features of the
Enhanced PC Support Line and is available for simple or complex
networks made up of IBM workstations and servers using major
network operating systems. In addition, many popular non-IBM
adapters and network interface cards are supported.
This service includes technical support for:
Installing and configuring client workstations and servers
Identifying system problems and correcting problems on the
client or the server
Using IBM and non-IBM network operating systems
Interpreting documentation
You can purchase this service for a single incident or for multiple
incidents. For more information about purchasing Network and
Server Support, see "Ordering Support Line Services".

Ordering Support Line Services

Enhanced PC Support Line and Network and Server Support Line
services are available for products on the Supported Products list.
To receive a Supported Products list:
In the U.S.,
Call 1-800-772-2227.
Select the automated fax system option.
Select the service for which you would like a Supported
Products list:
Customer Support and Service
Chapter 8. Solving Computer Problems
8-17