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Error message
Error 2: Check if the bumper is stuck.
Error 3: Wipe the edge sensor, move the main unit away from edge and start
it.
Error 4: Check if the main brush is stuck.
Error 5: Check if the side brushes are stuck.
Error 6: Check if the driving wheel is stuck.
Error 7: Reinstall the dust box + water tank (2 in 1).
Error 8: Battery is too low, please charge.
Error 9: Cannot charge. Check if the main unit is correctly connected to the
dust collector.
Error 10: Battery pack temperature is too high or too low, try it again later.
Error 11: Check the wall tracking sensor.
Error 12: Place the main unit on level ground and start it.
Error 13: Abnormal vacuum fan.
Error 14: Check if the top radar cover is stuck.
Error 15: Move the main unit away from forbidden areas and start it.
Error 16: Cannot return to the charging dock. Remove any obstacles near the
charging dock.
Error 17: Dust bag is not in place.
Error 18: Dust bag is full.
Error 19: Clean the dust box + water tank (2 in 1) if it has not been cleaned for
a long time.
Solution
If the bumper is stuck, remove the debris and briskly tap the bumper several times to dislodge any debris that may be
trapped underneath.
If the product is trapped because of insufficient space, move it to a new location and start it.
If the alert continues, contact the customer service.
If the main unit is suspended in the air, move it to a new location and start it.
If the edge sensor is dirty or obstructed by debris, clean the edge sensor regularly.
If the alert continues, contact the customer service.
If the main brush is entangled with wool, wires and other debris, remove the main brush and clean it.
Clean up wool, wires and other debris on the floor.
Regularly clean the main brush, as it can easily be entangled with debris.
If the alert continues, contact the customer service.
If the side brushes are entangled with wool, wires and other debris, remove the side brushes and clean them.
Clean up wool, wires and other debris on the floor.
Regularly clean the side brushes, as they can easily be entangled with debris.
If the alert continues, contact the customer service.
If the driving wheel is stuck, clean it.
If the alert continues, contact the customer service.
Reinstall the dust box + water tank (2 in 1) and filter and make sure they are reinstalled properly.
If the error persists, replace the filter.
If the alert continues, contact the customer service.
Battery is low, charge it before use.
Use a dry clean cloth to wipe the charging contacts on the dust collector and the charging plates on the main unit.
If battery temperature is too high or too low, use the appliance when its temperature returns to normal.
If the wall tracking sensor is covered by dust, wipe and clean it.
If the main unit is detected to be tilted, place it on level ground and start it.
If the vacuum fan does not work properly, reset the system.
If the alert continues, contact the customer service.
If the top radar cover is stuck or under pressure, move the appliance to a new location and start it.
Move the main unit away from the virtual walls or forbidden areas and start it.
Remove any obstacles that are closer than 1.5 m from the front of the charging dock.
Check if the dust bag is installed.
If installed, check if it reaches the bottom of the charging dock.
If the alert continues, contact the customer service.
If the dust bag is full, replace with a new one.
If the dust bag is not full, check if the dust collector's channel is clogged. If clogged, clean the dust channel.
If the alert continues, contact the customer service.
If there is excessive dust in the dust box + water tank (2 in 1), clean it and the filter.
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