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• Operating temperature to keep and use pixel equipment is from -20°C to 50°C (from -4°F to
122°F). On low temperature, the time of working can be diminished due to reduced battery
capacity when a battery is kept on cold. When you come back to room temperature, all
characteristics get back to the former level.
• If you really need to perform in the freezing cold, keep the poi in a warm place and take them
right before the show. In this case, the batteries don't have enough time to cool off, and the
working time remains almost the same.
• Selfheating by bright modes can also be used when performing in the cold – it doesn't allow
the battery to freeze during the performance.
We give 2-year warranty for our pixel equipment. If during this time some defect or malfunction
comes out, we either fix it or make a free replacement of a faulty element. All shipping charges
are laid upon a customer, except cases when a device came initially defected or a failure was
revealed right after using the device.
Ignis pixel equipment is strong enough to survive collisions on normal spinning speed (about 2 revs
per sec). Anyway, it cannot be called indestructible. Warranty does not cover damages caused by
hard collisions, drops, and water.
Estimated lifetime of Ignis Pixel equipment is 5-10 years and limited only by battery life (like in
mobile phones). If the battery becomes worthless, get in touch with us to replace it with a new
one, or we can tell how to change it by yourself.
If the equipment shows any failure, first and foremost reach us out and tell what happened. In
most cases, a failure is possible to fix on place, without sending back to us – this will save you a lot
of time and money to send it to and fro.
It's really important for us to know all weak spots of our equipment so we could make it even
more reliable and durable. We would appreciate if thus you help us to evolve.
To get in touch with us and ask questions about the props, go to contacts area on our website:
https://ignispixel.com/contacts
or by email: pixel@ignispixel.com
Temperature recommendations
Warranty
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Kindest regards,
Ignis team
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