Troubleshooting; Need More Help - TCL 6 Series Let's Get Started

Troubleshooting

Having trouble completing the guided setup? Don't worry, it's usually an easy fix.
4K Picture Quality
• 4K picture quality is largely dependent on the
source. Make sure your source content is 4K.
• To stream 4K, we recommend a broadband
speed of 25Mbps for optimum viewing.
• For Cable, Satellite, Gaming Consoles, and
Blu-Ray players, we recommend using
"High-Speed HDMI cables."
My picture is too small
• Play your movie/video and press the (*)
asterisk button.
• Select Picture Settings > Picture Size
• Select the picture size settings of your preference.
How to install the Remote Control
Mobile App
The free Roku app allows you to use your mobile
device as a full functioning remote control with
voice search & keypad.
• Download the Roku app to your phone or tablet
through Google Play or iTunes.
• Simply search for "Roku App" and choose the
Roku app by Roku Inc.
• Follow the onscreen prompts and you're on
your way!
How do I turn the Text-to-Speech (TTS)
Screen Reader on/off?
• Press "*" on your remote controller four times to
turn the screen reader on or off.
Or
1. Select "Settings" at Home Screen
2. Select "Accessibility"
3.Select "Screen reader" and turn it on or off
* https://go.tcl.com/tts-roku
(black bars on the side)

Need more help?

support.tcl.com/us
1-877-300-9509
Cannot connect to wireless network (WiFi)
• Select the correct wireless network name and
verify the password entered (case sensitive).
• Relocate the router from objects that interfere
with performance (cordless phones, baby
monitors, etc.).
• Reboot the router by disconnecting the power
for more than 2 minutes and reconnect.
Problems connecting my cable/satellite
box or antenna through a coax cable
• For best performance, use the HDMI connection.
If not available, then:
• Make sure the cable connections to the TV and
your device are securely fastened.
• Select cable/satellite box or antenna TV input.
• Select "start finding channels" and follow the
on-screen instructions to perform a full
channel scan.
What is the remote code for programming
my Universal or Cable/Satellite box
remote control
Providers
ATT U-verse
Charter / Spectrum
Comcast
DIRECTV
DISH
Time Warner / Spectrum
Don't see your provider listed, visit https://go.tcl.com/codes
15
Codes for TCL Roku TVs
1346
11756
11756
11756
1756, 535
387, 1566, 268