Scheduling Service; Appointments - Cadillac XT6 2023 Owner's Manual

472 Customer Information
dealership. If beyond this
radius, we will arrange to have
your car towed to the nearest
Cadillac dealership. Each
technician travels with a
specially equipped service
vehicle complete with the
necessary Cadillac parts and
tools required to handle most
roadside repairs.
Services Not Included in
Roadside Assistance
Impound towing caused by
violation of any laws
Legal fines
Mounting, dismounting,
or changing of snow tires,
chains, or other traction
devices
Service is not provided if a
vehicle is in an area that is not
accessible to the service
vehicle or is not a regularly
traveled or maintained public
road, which includes ice and
winter roads. Off-road use is
not covered.
Services Specific to
Canadian-Purchased
Vehicles
Fuel delivery:
Reimbursement is up to 7
liters. Diesel fuel delivery
may be restricted. Propane
and other fuels are not
provided through this
service.
Lock-Out Service: Vehicle
registration is required.
Trip Interruption Benefits
and Assistance:
Pre-authorization, original
detailed receipts, and a copy
of the repair orders are
required. Once authorization
has been received, the
Roadside Assistance advisor
will help you make
arrangements and explain
how to receive payment.
Items considered are hotel,
meals, and rental car or a
vehicle being delivered back
to the customer, up to
800 km.
Alternative Service: If
assistance cannot be
provided right away, the
Roadside Assistance advisor
may give you permission to
get local emergency road
service. You will receive
payment, up to $100, after
sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost
for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.

Scheduling Service

Appointments

When the vehicle requires
warranty service, contact your
dealer and request an
appointment. By scheduling a
service appointment and
advising the service
consultant of your
transportation needs, your
dealer can help minimize your
inconvenience.